Meta and Jio Platforms team up to launch JioMart on WhatsApp

Meta and Jio Platforms team up to launch JioMart on WhatsApp

The ‘first-ever end-to-end shopping experience on WhatsApp,’ Meta CEO Mark Zuckerberg announces.


Mumbai: In a global first, Meta has partnered with Jio Platforms to launch an end-to-end shopping experience on WhatsApp, where consumers can shop from JioMart right within their WhatsApp chat. JioMart on WhatsApp will enable users in India, including those who have never shopped online before, to seamlessly browse through JioMart’s entire grocery catalogue, add items to their cart, and make the payment to complete the purchase – all without leaving the WhatsApp chat.

Meta founder and CEO Mark Zuckerberg said in a Facebook post, "Excited to launch our partnership with JioMart in India. This is our first-ever end-to-end shopping experience on WhatsApp—people can now buy groceries from JioMart right in a chat."

"Business messaging is an area with real momentum, and chat-based experiences like this will be the go-to way people and businesses communicate in the years to come," he added.

Making the announcement, Reliance Industries chairman and managing director Mukesh Ambani said, "Our vision is to propel India as the world’s leading digital society. When Jio platforms and Meta announced our partnership in 2020, Mark and I shared a vision of bringing more people and businesses online and creating truly innovative solutions that will add convenience to the daily lives of every Indian."

"One example of an innovative customer experience that we are proud of developing is the first ever end-to-end shopping experience with JioMart on WhatsApp. The JioMart on WhatsApp experience furthers our commitment to enabling a simple and convenient way of online shopping for millions of Indians," he further said.

The launch is part of a strategic partnership between Meta and Jio Platforms to accelerate India’s digital transformation and provide people and businesses of all sizes opportunities to connect in new ways and fuel economic growth in the country, the company said in its statement.

Consumers can start shopping on JioMart via WhatsApp by simply sending ‘Hi’ to the JioMart number on the networking app, it added.