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Open House Discussion by TRAI on Quality of Service in DAS

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NEW DELHI: With consumers and service providers still to get a full experience of digital addressable systems and the various rules relating to it, an Open House Discussion has been organized by the the Telecom Regulatory Authority of India late this week on Quality of Services in Digital Addressable Systems and Consumer Protection.

Earlier in mid-June, Trai had extended its last date for receiving comments on its Consultation Paper of 18 May 2016 on the issue on the subject to 1 July with counter-comments by 8 July 2016.

The Discussion is in Delhi on the afternoon of 28 July at the India International Centre.

As the country moves towards the final phase of digital addressable systems, TRAI wanted to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

TRAI had also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for Digital Cable TV, Direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

In over fifty questions posed to stakeholders, it wanted to know the broad contours for Quality of Service Regulatory Framework for digital addressable systems.

The regulator had asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers. What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wanted to know.

Referring to a query often asked by stakeholders, the regulator wanted to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity. Should the use of e-CAF be facilitated, encouraged or mandated, it had asked.

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