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Medlife’s team delivering through lockdown

Medlife's delivery team ensures that no patient goes unattended

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MUMBAI: With the imposition of complete lockdown by the government to counter the spread of the novel Coronavirus, Medlife will be ensuring the continuous availability of medicines for patients through its 2000-man delivery team across 4000 cities and 20,000 pin codes.

While there have been significant challenges for the delivery teams and logistics since the announcement of lockdown, including indiscriminate lathi-charge on some delivery boys, the Medlife delivery team is committed to ensuring that no patient goes unattended. There is also significant logistics disruption of medicines from manufacturing units to fulfillment centers due to random stoppages of vehicles.

Said Medlife co-founder and CEO Ananth Narayanan, “The indiscriminate use of force and against delivery personnel specifically exempted by the government and the lifeline during the shutdown is of grave concern. Delivery of critical services has to be free of harassment and violence. We request the state governments and concerned authorities to ensure that strict instructions are given to the police to permit delivery personnel with valid documentation to perform their duties in these times of crisis.”

In order to boost the morale of its employees, especially the delivery force, the management is undertaking frequent meetings at fulfillment centers, with all necessary precautions, including social distancing and also through video conferencing. Employees are hailed as heroes, making a huge difference to the nation in this hour of crisis.  

Medlife is working closely with its 8200 suppliers and government authorities to ensure uninterrupted movement of drugs and supplies, for both, first and last-mile delivery across the country.  Currently, demand for masks and sanitizers are up by 50X, while chronic patients continue to order in excess, post the announcement of a 21-day lockdown.

Narayanan added, “Our mission right now is to enable a hassle-free passage of supplies, for both, first and last-mile deliveries.”

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