Technology

Government launches mobile app to enable citizens to file complaints

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NEW DELHI: Citizens can now register their complaints and even keep track of action taken on a new mobile launched by the Personnel, Public Grievances & Pensions Ministry.

The app launched by Minister Jitendra Singh is for the Centralized Public Grievances Redress & Monitoring System (CPGRAMS) portal of the Department of Administrative Reforms and Public Grievances (DARPG). 





A further step has been taken by providing M-access to citizens through mobile phones. A Quick Response (QR) code has been provided on the pg-portal, which can be scanned on to the smart phone after which grievances can be sent from the smart phone directly on to CPGRAMS. 





Singh said this is another step towards translating Prime Minister Narendra Modi’s vision of “ART of Governance” as spelt out by him, with A for Accountability, R for Responsibility and T for Transparency, forming the bedrock of the Government. He said the goal is that the Administration should be citizen-centric, transparent and responsive. 

Singh hoped the common public will make maximum use of the mobile app since the mobile phone has emerged as the easiest way of communication from anywhere across the country. 





DARPG and Department of Pensions & Pensioners’ Welfare Secretary Devendra Chaudhary said the mobile app will not only allow lodging of grievances, but the people can also track the status of the redress of their grievance. 

The DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances, he added. 





The Mobile App for the CPGRAMS is another innovative initiative of the DARPG, the nodal agency to formulate policy guidelines for citizen-centric governance in the country, redress of citizens’ grievances, being one of the most important initiatives of the department. The DARPG has been making endeavours to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

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