MAM

Unlock 1.0: Despite 20% dip in footfall, Enrich Salon records 1% business hike in Bengaluru

Founder Vikram Bhatt hopeful that business will pick up even better in festive season

https://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2020/06/12/Vikram.jpg?itok=6TyEhQSE

NEW DELHI: Safety, hygiene, and sanitation have become the key identifiers of all businesses as lockdown restrictions are eased across the country. Major hotels, restaurants and salons are taking stringent quality control measures to ensure maximum safety of their clients and teams from the highly contagious Covid2019 virus. The very popular chain of salons, Enrich, which has always been dedicated to providing safe and hygienic services to its clients, has improved its SOPs to serve the changing scenarios.

In an exclusive conversation with Indiantelevision.com Enrich Salon founder Vikram Bhatt shares, “We at Enrich salons have always had been very careful about providing the safest and most hygienic services to our clients. We have always been dedicated to safety, sanitisation, and hygiene and there’s not much of a change there as we proceed into the new normal. For example, we had introduced products like single-use kits, disposable towels and gowns, etc, a few years back.”

However, the salon chain has now further improved its procedures and physical spaces to fit in the changing times. “We have now been working on ensuring even stringent safety measures at our salons. To cite a few examples, the salon doors can now be opened by your feet, we are placing overhead acrylic sheets between the client and the technicians for services like facials, and working hard to reduce the chance of contact at common-touch areas.”

All these measures have been introduced in addition to the standard safety norms decided on by the industry, including sanitisation of the staff and clients and regular infrared checkups.

Some other technologies that Bhatt is investing in for the salons are handheld switches to open store doors and sensory sanitisers. The clients who will visit the salons will be given complimentary kits with sanitisers and switches to open car doors, etc., so the whole consumer experience goes beyond the stores too. They will also be educated to maintain social distancing.

Bhatt shares that he hasn’t struck any particular brand deals to assist in introducing these changes and technologies. “For us, consumer safety is a very serious matter and therefore, I don’t see it as a business proposition. I am dealing closely with local-level manufacturers to source the sanitisers, and masks. There is a strict quality control procedure in place and we don’t purchase handmade masks to make sure they are completely safe and hygienic. For the changes in in-house architecture, our whole team is working to chart out the best plans and working with architects. We are sourcing our own material for acrylic sheets and door fittings. Everything has been personalised with the core aim of keeping our teams and clients completely safe.”

He adds that customers are taking these developments very positively. “We have our Bengaluru stores open for around 15 days now and we have been witnessing around 80 per cent of the regular footfall. However, the customers are seeking more services and our business has been up by one per cent there. In Gujarat, despite us working on alternate days and for restricted hours, the footfall is down by just 35 per cent of the regular, and again service demand is higher.”

Bhatt feels that the business will pick up even better during the festive season starting October and will remain on a positive track through the quarter. “The demands will obviously be lower because of the restrictions on social gatherings like weddings but I am positive that the business will improve a lot by then.”

Bhatt is also working hard to market the many initiatives that the salon is taking these days. The salon chain has introduced its new app with the whole catalogue of services on display. Clients can also use it to book prior appointments with the technicians of their choice.

Apart from that, the salon teams are calling up their clients personally under its “Call is Well” campaign. They are providing personalised on-call assistance, guiding the clients on self-care during the lockdown and also checking-in to see how they’re doing. With 70,000+ calls made by the professionals; the activity was well-received by clients, shared Bhatt. They are also delivering personal care and grooming products to clients’ houses without any additional charges.

Additionally, they are also running impressive B2B awareness campaigns and indulging in public service. Under their “Me to We” campaign, the brand surveyed 15,000+ customers across Mumbai, Ahmedabad, Pune, Bangalore, Vadodara, Surat and co-created the stringent hygiene protocol for customer and the salon team safety against Covid2019. The protocols detailed as a part of the campaign communication brings alive necessary rituals for customer and salon team’s safety once business resumes.

Latest Reads

https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/28/hul.jpg?itok=7FllNgm_
HUL ad spends swell 19% in Q3 2020

Mumbai: FMCG behemoth Hindustan Unilever Ltd (HUL) has reported a 20 per cent growth in sales and 19 per cent rise in profit for the quarter ended 30 December 2020. Interestingly, the ad spends for the consumer goods major grew by 19 per cent y-o-y to reach Rs 1,392 crore for the quarter. In 2019,...

MAM Marketing MAM
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/vigor.jpg?itok=eoxafei1
Vigor Media Worldwide bags PR mandate of Atulya

NEW DELHI: Ayurveda-based wellness brand Atulya has assigned its PR and communications mandate to Vigor Media Worldwide.

MAM Marketing MAM
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/choclate.jpg?itok=aRJPW5gQ
Indiluxe chocolates reflect the culinary canvas of India

Mumbai: In the run-up to Valentine’s Day, Indiluxe by Tata CLiQ Luxury and ASA by TajSATS have collaborated to create a limited-edition collection of artisanal chocolates that celebrate the flavours of India and also makes them an ideal gift for a special someone.

MAM Marketing MAM
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/micro.jpg?itok=BxrRag3l
Micromax announces #INdiakeRealHeroes campaign

Micromax Informatics Ltd., India’s very own smartphone and consumer electronics brand, today announced a social campaign titled #INdiakeRealHeroes via Rahul Sharma’s post on twitter http://bit.ly/INdiaKeRealHeroes. The aim of this campaign is to recognise and applaud real heroes, who have gone...

MAM Media and Advertising Ad Campaigns
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/ikeaaa.jpg?itok=dZCzjjbn
IKEA India wins Asia Pacific UN Women Award for Most Gender-Inclusive Workplace

IKEA India (Ingka Group), the world’s leading home furnishing company, has won UN Women’s top prize in the Gender-Inclusive Workplace category at the inaugural Asia-Pacific Women’s Empowerment Principles (WEPs) Awards ceremony on December 15 in Bangkok.

MAM Marketing Brands
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/vedix.jpg?itok=wWBmwW5h
Vedix promises to fix hair fall with personalised solutions

MUMBAI: Customised Ayurvedic beauty brand Vedix has launched a new ad film starring  television star and new mother Sanjeeda Sheikh advocating its personalised hair care products to fix all the hair related problems. Sheikh, who was struggling with severe hair fall, has finally managed to arrest...

MAM Marketing MAM
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/sch.jpg?itok=XTyCgA7c
Schbang ropes in Amit Dhawan to head north India office

NEW DELHI: Mumbai-based creative and technology transformation company Schbang has set foot in the north Indian market with its newly set up office in Delhi. The offering will be led by Amit Dhawan, who has moved to the agency from Sociowash, where he was helping brands scale their digital...

MAM Marketing MAM
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/vn.jpg?itok=wSuUYuJE
VMLY&R India and Startup Réseau kick-off Meet the Makers, a bootcamp for the brightest entrepreneurs in India

Global brand and customer experience agency VMLY&R, and Startup Réseau, a start-up ecosystem facilitator announced the launch of a virtual 30-Day Bootcamp program for emerging tech startups working in MediaTech.

MAM Marketing MAM
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/01/27/sara.jpg?itok=FhyeJFJk
Purplle.com signs Sara Ali Khan as first brand ambassador

NEW DELHI: Purplle.com has signed actor Sara Ali Khan as its brand ambassador and has partnered with her in a mission to empower women to look inside out beautiful with the #GoPurplle campaign. The 360-degree campaign has been conceptualised and executed by Spring Marketing Capital. With a robust...

MAM Marketing MAM

Sign up for our Newsletter

subscribe for latest stories

* indicates required