Regulators

TRAI pulls up five cable companies for flouting new tariff order norms, sets 5-day deadline

TRAI had previously found several other MSOs and DTH operators not complying.

http://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2019/05/04/TRAI-Story.jpg?itok=dcOatiaZ

MUMBAI: The Telecom Regulatory Authority of India has directed five distribution platform operators (DPOs) to comply with all provisions of its new tariff order for the broadcast and cable services sectors within five days. The DPOs named are Multi Reach Media, GTPL Kolkata Cable & Broadband Pariseva, Digicablecomm Services, Barasat Cable TV Network and Bhorer Alo Cable & Broadband.

“Report compliance as per the new regulatory framework within 5 days from the date of issue of this direction,” ordered the regulator after it found the DPOs in violation of several rules of the new tariff order.

Based on receipt of complaints and inspection of DPOs’ websites and consumer premises by TRAI officials, the following issues were observed by the regulator.

Multi Reach Media

-          The said DPO is not offering subscriber corner facility in their website

-          The call centre of the DPO does not support IVRS

-          The said DPO is not publishing STB schemes on their website

-          Customer care programming service is yet to be offered by the DPO

-          The said DPO is forcefully offering a bouquet of free-to-air channels with no choice to subscribers.

GTPL Kolkata Cable & Broadband Pariseva

-          The said DPO is not offering subscriber corner facility on their website

-          The call centre of the DPO does not support IVRS

-          The said DPO is not publishing STB schemes on their website

Digicablecomm Services

-          The said DPO is not offering Subscriber Corner facility on their website

-          The call centre of the DPO does not support IVRS

-          Customer care programming service is yet to be offered by the DPO

-          Subscribers are not able to choose any channel of their choice in BST

Barasat Cable TV Network

-          The said DPO is not offering consumer corner & subscriber corner facility on their website

-          Toll Free Customer Care Number is not responding

-          The call centre of the DPO does not support IVRS

-          Customer care programming service is yet to be offered by the DPO

Bhorer Alo Cable & Broadband

-          The said DPO is not offering subscriber corner facility in their website

-          The call centre of the DPO does not support IVRS

-          The said DPO is not publishing STB schemes on their website

Previously, TRAI had found six other major DPOs not complying with its rules as well as DTH operators like Dish TV and Airtel Digital TV.

“We are monitoring the implementation of the new regulatory framework by the service providers. In case any violation by any service provider is noticed, we will act as per prevailing law. On prior occasions, show-cause notices were also issued to few errant DPOs. TRAI never compromises on such violations of regulations or any market aberrations, if noticed,” TRAI chairman RS Sharma had recently told Indiantelevision.com during an exclusive interview.

TRAI’s deadline for consumers to select their new TV channels ended on 31 March. Consumers that did not pick new channels have now been migrated to ‘best fit packs’.

Latest Reads

http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/17/td.jpg?itok=w27iNd5J
Siti withdraws petition against SPN from TDSAT

Siti Network Ltd has withdrawn its two-year-old petition against Sony Pictures Networks Distribution India Pvt Ltd and ORS from the Telecom Disputes Settlement & Appellate Tribunal (TDSAT), stating that the parties have settled their differences.

Regulators TDSAT
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/17/mix.jpg?itok=pqRHc4pa
Dish TV vs Prasar Bharati: DD Free Dish cannot use word 'Dish', says Delhi High Court

The Delhi High Court on Tuesday granted an injunction to direct-to-home (DTH) operator Dish TV (plaintiff) against Prasar Bharati (defendant), preventing the public broadcaster from using the word 'Dish' for its free-to-air DTH platform DD Free Dish. The defendant was handed three months’ time to...

Regulators High Court
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/16/TDSAT1.jpg?itok=JdBsrj8r
TDSAT gives Kamyab TV 2 weeks to submit payment schedule to govt

The Telecom Disputes Settlement and Appellate Tribunal (TDSAT) has granted further two weeks’ time to Kamyab Television Pvt Ltd for submitting a time schedule for payment of the admitted dues to Union of India and Antrix TV.

Regulators TDSAT
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/15/prakash-javadekar.jpg?itok=j-FUUnP0
No complaints of DTH companies defying new tariff order received by TRAI: MIB

Telecom Regulatory Authority of India (TRAI) has not received any complaints against direct-to-home (DTH) companies not sticking to its new tariff order, the Information and Broadcasting Ministry told the Lok Sabha last week.

Regulators TRAI
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/12/tdsat.jpg?itok=Vr7B8W8j
Dish TV withdraws petition against SPN from TDSAT

MUMBAI: The ongoing tussle between Dish TV India Ltd and Sony Pictures Network India, in the Telecom Disputes Settlement and Appellate Tribunal (TDSAT), has settled with the former withdrawing its petition filed last year against certain clauses in terms and conditions of pre-NTO RIO as published...

Regulators TDSAT
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/11/trai.jpg?itok=SQw7TZ-i
Tata Sky's final arguments in TRAI tariff order matter listed for 19 July by Delhi HC

MUMBAI: The Delhi High Court on Thursday adjourned the hearing of the petition of top DTH operators Tata Sky, Airtel Digital TV and Sun Direct, and broadcaster Discovery India Communication challenging Telecom Regulatory Authority of India (TRAI) and its new tariff regime to 19 July. according to...

Regulators High Court
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/06/TRAI_800New.jpg?itok=VdGUaXW5
Delhi HC sends notice to TRAI over money collection through tariff amendment orders

The Delhi High Court has issued a notice to the Telecom Regulatory Authority of India (TRAI) asking it to explain how broadcasters collected crores of rupees from consumers on the basis of the 11th and 13th TRAI tariff amendment orders, as per a report by news agency ANI.

Regulators TRAI
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/05/mib.jpg?itok=nF6UnNBH
MIB permits name change of 21 satellite channels

The Ministry of Information and Broadcasting (MIB) has approved a total of 21 applications from satellite channels for name change.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/07/04/independent-tv.jpg?itok=UThS-0Rl
TDSAT directs Independent TV to provide Rs 12 cr as bank guarantee to restore signals from Antrix

In a further development to the Independent TV v/s Antrix Corporation Ltd case, the former has been asked by the Telecom Disputes Settlement and Appellate Tribunal (TDSAT) to either pay Rs 5.83 crore along with a bank guarantee of Rs 6 crore or furnish a bank guarantee of Rs 12 crore to the latter...

Regulators TDSAT

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories