DTH

×

TRAI issues show-cause notice to Airtel over DTH service blackouts

Airtel has three days to respond to the notice

http://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2019/02/07/airtel.jpg?itok=p5yVq7FW

MUMBAI: Telecom and DTH operator major Airtel has been served a show-cause notice by the Telecom Regulatory Authority of India (TRAI) over issues of blackout faced by some Airtel Digital TV subscribers during transition to the new tariff regime, a report by news agency IANS said.

The regulator, which sent the notice earlier this week, has given Airtel three days to respond.

Airtel's DTH service had 15 million customers at the end of the third quarter, up 7.6 per cent over the corresponding quarter in 2017.

Commenting on the regulator’s notice, an Airtel spokesperson said: "We have over 15 million customers who are being migrated to the new tariff regime. Due to massive surge in last-minute requests, particularly on 31 January and 1 February, few customers may have experienced some delays in provisioning of channels."

"Customer experience is of paramount importance to us. We remain fully committed to ensuring compliance with all TRAI guidelines and will file our response to the notice," he added.

The new tariff order for cable and DTH TV services came into effect on 1 February post a month-long extension that was granted by TRAI to all stakeholders.

The regulator has held constant meetings with DPOs and broadcasters to ensure a smooth transition to the new system.

"The authority has noticed that due to heavy rush, the website of some DPOs have crashed intermittently and a little inconvenience was caused to come subscribers due to sporadic local issues. However, by and large the migration of subscribers to the new regulatory framework has been smooth," TRAI said in a press note on Wednesday.

This isn’t the first time the regulator has shown that it means business. Last month, the TRAI sent a show-cause notice to Tata Sky.

According to a report by news agency PTI, TRAI's show-cause notice said, "Tata Sky has failed to provide options to its 17.7 million subscribers in compliance with the new framework to exercise their choices for TV channels. Tata Sky has put its subscribers in a situation of great difficulty despite no fault of theirs by not complying with the provisions of the new regulations and the tariff order.”

While both DTH operators have now complied by the TRAI’s tariff order, they, along with Sun Direct and Discovery Communication India, continue to battle against the new norms in the Delhi High Court.

Latest Reads

http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/16/independent_tv.jpg?itok=TVGEfQRn
Independent TV to resume DTH service any day after 21 August

MUMBAI: DTH operator Independent TV has extended the resumption of its service further. The operator has stated on its website that they expect to go live any day after August 21, next week. The network was supposed to resume its service from August 15 in its new ITV 2.0 avatar .

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/16/ttata-sky.jpg?itok=ql8PQTsq
The Entertainment Industry Celebrates Tata Sky's 13th Birthday with Chimp&z Inc's #TataSkyTeraHai

Mumbai: Last week, Tata Sky celebrated its 13th anniversary. A brand that stands for entertainment across genres was celebrated all over the internet with tributes pouring in from the peers in the entertainment industry.

DTH DTH Services
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/13/dish.jpg?itok=adEHRm09
Dish TV brings unique value added service for Telugu viewers, launches 'Telugu Active' on DishTV & d2h platforms

Continuing to strengthen its value added service offerings, Dish TV India Limited, world’s largest single-country DTH Company has launched ‘Telugu Active’ VAS service - a one stop ad-free destination for the best of Telugu films & shows. The Telugu Active service is launched in partnership with...

DTH DTH Services
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/12/dd_free_dish.jpg?itok=jg9ZmKOp
DD Free Dish fills up 3 vacant MPEG-2 slots

MUMBAI: Public service broadcaster Prasar Bharati has allotted vacant slots to three channels on its direct-to-home (DTH) platform DD Free Dish in the 41st e-auction. According to media reports, the pubcaster has garnered Rs 21.69 crore in the latest round of e-auction. Hindi GEC Manoranjan Grand,...

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/12/HUN.jpg?itok=3Lxx3I5T
Dish TV India launches ‘Punjabi Active’ Service in association with Shemaroo

Dish TV India Limited, world’s largest single-country DTH Company, introduces a new value added service- ‘Punjabi Active’ in association with Shemaroo Entertainment Ltd to offer unique and engaging content to its Punjabi viewers on both of its brands; DishTV and d2h.

DTH DTH Services
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/10/independent-tv.jpg?itok=YiCv4fgn
Independent TV's service remains unavailable due to failure of payment to Antrix

MUMBAI: The service of troubled DTH operator Independent TV still remains unavailable as it has neither made the required payment nor furnished the bank guarantee to Antrix Corporation for reconnection of signals.

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/10/Anil-Dua.jpg?itok=TQodPkxS
DD Free Dish exit of top broadcasters can help DTH companies: Dish TV's Anil Dua

All four major broadcasters decided early this year to pull out their free-to-air channels from Prasar Bharati-run direct-to-home (DTH) operator DD Free Dish, the platform which was earlier a great challenge to private DTH players. Dish TV India group CEO Anil Dua stated that the decision has...

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/09/independent-tv.jpg?itok=-HtAJ8pN
MIB suspends interim renewal of licence of Independent TV

MUMBAI: The Ministry of Information and Broadcasting (MIB) has temporarily suspended the interim renewal of license of DTH operator Independent TV until it resumes transmission. Indiantelevision.com has learnt from sources close to the development that the renewal would be reconsidered only on the...

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/08/09/Dish_TV_New.jpg?itok=n83RAn6f
Dish TV management on new tariff order, subscriber addition, content cost

The last quarter of financial year 2018-19 was not very smooth for any player in the cable and broadcast industry due to the implementation of the new tariff order (NTO). India’s largest direct-to-home (DTH) operator also saw few bumps on the way but the entire transition process has now settled...

DTH DTH Operator

Sign up for our Newsletter

subscribe for latest stories