Regulators

DND Mobile App developed by TRAI to complain about unsolicited commercial calls

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New Delhi: A DND Mobile App has been developed by the Telecom Regulatory Authority of India for easy registration of complaints against Unsolicited Commercial Communications to the service providers and for the consumers to check the status of the complaint.

TRAI had in December 2010 issued the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2010 to provide an effective mechanism for curbing Unsolicited Commercial Communications. These regulations came into force with effect from 27 September 2011.

The National Do Not Call Registry (NDNC) has been renamed National Customer Preference Register (NCPR). The Telemarketers after registration from TRAI get permission to access the National Customer Preference Register (NCPR).

The regulations have been framed keeping in view the interest of the customers and telemarketers while ensuring effective implementation and therefore provided for a Do Not Disturb registry for consumers to register on to avoid marketing calls.

Being complaint based regulations, there was need to put in place a complaint mechanism which is easy to use by the consumer.

The app is available in the Google App store and Mobile Seva App store. The links for the apps are:

https://play.google.com/store/apps/details?id=com.trai.dnd&hl=en

https://apps.mgov.gov.in/descp.do?appid=1087

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