MUMBAI: Marketing relies on innovation to keep pace in a fractured world, Mindshare Worldwide CEO Dominic Proctor said here today. Speaking at The Mindsahre Brand Equity Compass summit, Proctor said innovation is becoming increasingly important with brands having to market in a new world eco sphere. "The choice for agencies and brands is between being an innovator and being a mere spectator," said the man who founded Mindshare Worldwide in 1997. Mentioning several benefits of information, Proctor said that the first gain is that it facilitates faster innovation. Citing the example of Dell, Proctor said that the company listened and reacted quickly through correspondence. "They turned Twitter feed into a consumer channel to deal with issues many of which were negative and generated millions of dollars in incremental revenue." Another important thing to remember is that risk is important for innovation to occur. “The risk in failing is far less than what will happen if one is paralysed by the thought of failure; the business stagnates. At the same time, a proper structure of thinking is needed to minimise the effects of risk.” Another benefit of information is that it can yield richer insights into innovation. Proctor noted that messaging has to be part of what a consumer wants to hear and not interfere with what he/she wants to head. He gave the example of Dove working with the cast of Mad Men. The brand can reach different touch points including digital in a more effective manner, he said.
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