MUMBAI: Merchant payment network BharatPe has elevated Dhruv Dhanraj Bahl as its chief operating officer (COO) with immediate effect. In his new role, Bahl will be leading operations across customer support, deployments - QR, Swipe & Cards, KYC, loan disbursals and lead generation. He will incrementally be responsible for building the distributor-to-retailer lending product for BharatPe. 

An Insead alumnus with extensive experience across industries and domains, Bahl has worked with renowned brands in consulting, financial services and healthcare during his career. Prior to joining BharatPe in January 2020, he was the chief business officer at Roadzen where he led the organization across geographies.

BharatPe co-founder and CEO Ashneer Grover said, “Bahl has been one of our top performers who understood our vision from Day 1 and worked as an ‘anchor’ to transform operations and experience for our merchant partners. I am confident that we will set new benchmarks in customer experience and operations in the fintech industry in the times to come, under his leadership.” 

BharatPe chief human resources officer Jasneet Kaur added, “At a time when companies are exercising restraint in awarding appraisals, we are committed to our talent agenda of recognizing and rewarding our best. Internal growth of people is as important for us as is attracting high quality talent.” 

Bahl has also worked at Airtel Payments Bank as head - B2B (Institutional & Corporate Sales)/ Value Chain Alliances and at Paytm as AVP-business. He had a five-year-long stint at Fortis Healthcare, where he held multiple roles. He has a consulting background and has also worked with Bain and company.