iWorld

Facebook introduces private messaging between advertisers & consumers

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/internet-images/2015/08/10/24aaffa670e634a7da9a087bfa83abe6.jpg?itok=tBmHyTjI

NEW DELHI: Facebook has launched new communication features for Pages, making it easier for people and businesses to connect through private messaging. Private messaging is a popular way for people to connect with family and friends, and businesses are increasingly using it to connect with their customers.

Messages can now be sent to a Page from local awareness ads and this makes it easy for people to start a private message conversation with businesses directly from an ad.

Replies to comments can be sent privately with a message and allows Page administrators to address customer requests on their Page more effectively. It also helps show which Pages are highly responsive to customer messages through a rating badge displayed on the business’s profile. New tools have been provided for Page administrators to respond faster and track messages more efficiently.

A Blog Post by Facebook says, “There's a reason many people prefer to communicate with friends and family through private messaging: it's fast and convenient. And increasingly people want to communicate with businesses in the same efficient way. Over a billion people visit Pages every month looking for more information from businesses. Today we're introducing new communication features for Pages, including more ways for customers to send private messages to businesses and new tools for Page admins to manage and respond to messages.”

The new “Send Message” call-to-action button for local awareness ads allows people to initiate private conversations with business Pages from News Feed ads, giving people a personal way to connect with businesses directly from ads.

Advertisers can start using the “Send Message” call-to-action button by creating a new local awareness ad and selecting “Send Message” in the “Call to Action” field. Until now, Page admins could only respond to customers either through a comment or private message. In the coming weeks, Page admins will be able to reply to public comments with a private message, helping them solve private customer requests more efficiently.

When a business responds privately to a comment, the comment shows a note that the business responded privately, so other Page visitors know that the business handled the request.

To make sure the messaging experience is valuable for both businesses and people, additional tools have been built to help people manage messages, including an option to block private messages from businesses.

To help Page admins respond faster to incoming messages, they can now create and save responses to common questions. Page admins can pull up saved replies and send them in one tap, making it faster and easier to respond to customers from mobile devices.

Facebook has also updated the admin inbox to make it easier to keep track of messages. Page admins can now conduct the following actions in bulk: archive, delete, flag and mark messages as read, unread and spam.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/16/amazon.jpg?itok=6SPC4OAR
Amazon Prime to stream Padmavati & 'Lipstick Under My Burkha'

Sanjay Leela Bhansali's upcoming movie Padmavati & Prakash Jha's already-released Lipstick Under My Burkha will be exclusively streamed on Amazon Prime.

iWorld Video On Demand
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/16/Doug_Lee.jpg?itok=w-5YSGn7
Ownzones' SVoD brings 'Best Westerns Ever' to Amazon, Roku, iOS & Android

MUMBAI: The Western genre rides again thanks to a new SVOD channel being launched by Ownzones Media Network. The OTT EntTech company will bring Best Westerns Ever to Amazon video channels and via the Ownzones app currently on Roku, iOS and Android platforms beginning today, giving fans exclusive...

iWorld Video On Demand
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/16/Untitled-1.jpg?itok=gnPL2ZJr
June: Jio & ACT lead wireless, wired broadband subs growth

BENGALURU:MukeshAmbani’s Reliance Jio juggernaut continued leading growth in wireless broadband internet in the country nine months after its commercial launch on 5 September 2016. Jio has added 51.2 million subscribers in calendar year 2017 (CY-17) until 30 June 2017 (Jun-17) At the same time,...

iWorld Broadband
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/14/GOTTTT800x800.jpg?itok=9dGm2zQQ
Game of Thrones episode leak with Star TV watermark traced to Prime Focus Tech; 4 people arrested

NEW DELHI: “You know nothing, Jon Snow,” Ygritte told her reluctant lover, delivering one of the most iconic lines in the drama series. But  the Maharashtra police do know who leaked  episode four from season seven of  the blockbuster HBO series ‘Game of Thrones’ with the Star India watermark...

iWorld Video On Demand
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/14/BG%20Srinivas_1.jpg?itok=2v36Pxk3
PCCW Media reports lower half year video numbers, higher OTT numbers

BENGALURU: Hong Kong based telecommunications, media, IT solutions, property development and investment and other businesses group PCCW Limited reported lower numbers for its video operations comprising of NowTV and improved revenue for its ViuTV and its OTT operations for the half year ended 30...

iWorld Over The Top Services
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/12/vijay%20subramaniam%20amazon.jpg?itok=6GTjj18i
Subramaniam is Prime interim head as Amazon seeks new leader

MUMBAI: Amazon Prime Video India director - content Vijay Subramaniam has been appointed as the interim head till the time a suitable replacement is found for Prime India head Nitesh Kripalani who quit two days ago. Kripalani will however remain on the rolls of Amazon India till November. “We are...

iWorld Video On Demand
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/11/Untitled-1_3.jpg?itok=aWEavu-g
SonyLiv to scale up via Amazon Fire & Apple TV, courtesy Cisco IVP

MUMBAI: Sony Pictures Networks (SPN) and Cisco will together extend SonyLiv video experience to Amazon Fire TV and Apple TV customers in India. The Cisco Infinite Video Platform (IVP) provides SonyLiv with a fully cloud-based infrastructure, allowing it to offer more than 40,000 hours of broadcast...

iWorld Video On Demand
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/11/Mark%20Zuckerberg-800x800.jpg?itok=GZzbjusH
Now 'Watch' original videos & shows on Facebook

MUMBAI: FB is excited to see how creators and publishers use shows to connect with their fans and community.  Watching video on Facebook has the incredible power to connect people, spark conversation, and foster community. On Facebook, videos are discovered through friends and bring communities...

iWorld Social Media
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/08/11/Untitled-1_1.jpg?itok=lx0WYYEY
Vuclip parent PCCW sells 18% in OTT biz for $110m, fuels growth

MUMBAI: PCCW Media, the parent company of Vuclip which provides web-based and short-form content video services in 19 markets including India, Southeast Asia, Middle East, Africa and other emerging markets with multiple patents, has introduced three investors. Further fueling growth and innovation...

iWorld Over The Top Services

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories