Cable TV

Hathway: Moving towards a professional organisation

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/cable_tv_images/2014/08/30/Priority%203_1.jpg?itok=Ud9pIBcZ

MUMBAI: The cable TV industry has historically been considered as an unorganised sector. Cable networks were predominantly owned by the local cable operators, area wise, until a few years ago when government mandated digitisation of the cable TV homes.

The amendment bill in 2011 for Cable Television Networks (Regulation) mandated the industry to gradually move from unorganised to an organised sector. Hence, the industry dynamics have suddenly introduced a spurt of new opportunities for growth and increased revenue along with a whole new way of working, with newer systems, processes, technology and most of all – talent.

Maybe that’s why multi system operator (MSO) Hathway Cable & Datacom was awarded the HR Excellence Award organised by Genius Consultants in association with Times of India, in the first time itself when the organisation participated in an HR Award category. The MSOs Human Resource VP Sunil Suji bagged the award as “The HR Leader of the Year” in the Large Enterprise category.

However, the process wasn’t easy. Suji recalls that moving towards being organised, introduced challenges of professionalism, towards building a whole new culture of meritocracy, appreciation, communication and transparency within Hathway.

Traditionally, the Human Resource Function at Hathway has been an administrative / personnel function in nature. “We are dealing with an employee base that is maximum at the ground level. We still continue at a corporate literacy rate of only 40 per cent. And 60 per cent of our employee base is still maximum 10th or 12th pass out with many at the ground level, not knowing how to read or write. This further makes it challenging to drive communication at the lowest levels in the organisation. To be able to come closer to our goal, each passing day requires us to be phenomenally dedicated towards building a culture of growth, meritocracy, appreciation and engagement at Hathway,” says Suji.

It is interesting to note that the various initiatives taken by Human Resource towards developing this culture had to go through a struggle between the old culture versus the new culture. It’s a constant struggle between old processes vs. new processes, old systems vs. new systems and most importantly, a continual struggle between the old legacy driven mindset vs. a brand new professional mindset believes Suji who also takes pride in elevating the HR function in such an industry.

The MSO directly and indirectly employs around 4,500 employees and on an average one sticks with the organisation for seven years. And since an organisation is as good as its people, the MSO has the philosophy of rewarding and recognising. For this, Suji puts in place a uniform and standardised policy across locations for identification and recognition of exceptional work done by individuals and teams – beyond their defined job roles in terms of:  initiative, innovation, consistent efforts, team work, quality /cost consciousness and customer /safety focus.

So came into being four categories of awards namely, Silver Recognition, Golden Recognition, Platinum Recognition and Long Service Awards. Each of the award categories is attached to a cash reward as well.

The reward and recognition process goes parallel to the performance management process except for the fact that it measures performance through KRAs while the other measures and rewards efforts / initiatives outside the KRAs / defined job role.

A few more changes were brought in too. For instance, in the history of the organisation, there was no Mediclaim policy for the employees. “As a benefit initiative, we drove an employee benefit policy for all employees. The Hospitalisation Policy provides for reimbursement of hospitalisation expenses incurred in the process of recovery from an ailment. While the employees on the rolls of the company are covered, outsourced companies like Cable Tech and Planman have also been extended with the benefit,” he informs.

Being an unorganised sector, the MSO had about 72 odd designations prevailing in the system. With the help of management inputs, the HR has been instrumental in revising 72 designations into 24 (divided as management and staff cadre designations). This has brought a lot of standardisation into the HR operations and has also cleared various administrative ambiguities prevailing into the system.

Suji says, “The employee policies at Hathway certainly needed revisions to address administrative ambiguities, reduction in cash outflows, and upgradation in terms of benchmarking with industry standards as well as benchmarking with group companies of the Rajan Raheja Group.”

Accordingly, a number of policies were revised; while many were newly introduced. Some examples of the same are: revised leave policy to curb encashment, limit accumulations and incorporate accommodations in ERP system, introduction of code of conduct, whistle blower and harassment policies because though these are softer elements, they impact the organisation in a large fashion. Particularly, in the current context at Hathway, when there is growth anticipated in a large way, amongst other changes.

In particular, Suji is proud of the harassment and whistle blower policy. “We have stringent disciplinary and management processes to enable the effectiveness and awareness of these policies,” he adds.

He takes pride in the fact that amidst the cultural barriers of old legacies, people mindset, resistance by employee groups, a lot of these transitions have been implemented seamlessly across all locations. The next important highlight is that all of the above transformations have been conceptualised, conceived and implemented in the last one year i.e. (July 2013 to July 2014). The HR’s mission is to transform the industry.

Suji is thankful to the company’s MD and CEO Jagdish Kumar for cooperation and the assurance from the board to bring in these phenomenal changes.

On what are the big HR-related issues present in the sector, Suji states that the industry is still in an unorganised phase and hence, has a lot of potential to improve. “Hathway has taken the first leap and it certainly deserves the first mover advantage. In various conferences / seminars, when we meet our counterparts in the cable Industry, Hathway is proud to announce some of the breakthrough practices – towards developing a professional organisation. We have miles to go and these are just the baby steps…”

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/28/berry.jpg?itok=Xyu0tA18
Siti Networks' CFO Sanjay Berry resigns after four months

MUMBAI: Barely four months into the new role, Sanjay Berry has resigned from the position of the chief financial officer of Siti Networks. Siti Networks Ltd, a sister company of Zee group, today informed the BSE Limited and National Stock Exchange that Berry has resigned with effect from the close...

Cable TV People
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/28/Brian%20Roberts_3.jpg?itok=eL70lZT0
Comcast's Cable Comm segment adds video subs in first quarter

BENGALURU: Comcast Corp (Comcast) reported its results for the first quarter of 2017 (Q1-17, current quarter). In a change from what has now become a norm for the US carriage industry, the US cable and media and entertainment major’s Cable Communications segment ended the current quarter with net...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/26/sn_0.jpg?itok=47BnT2s7
Furnish details of cable connections, Delhi Govt asks operators, MSOs wary of cascading effect

MUMBAI: The Delhi government has ordered cable operators to furnish the number of subscribers, an attempt which seems to be driven by the idea of increasing entertainment tax collection. Cable operators generally pay entertainment tax based on the number of their connections. It is unclear whether...

Cable TV Local Cable Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/24/Tact-TV-Story.jpg?itok=GAtVremb
Including Arasu, total number of MSOs goes up to 1376, to ensure DAS implementation

Following the decision of the government to deem all provisional multi-system operators as having regular licence and giving a provisional licence to the Tamil Nadu Arasu TV Corporation, the total number of MSOs has gone up to 1376.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/24/DAS.jpg?itok=Nvt-nAd8
MIB cracks whip on illegal analogue signals, states asked to ensure compliance

NEW DELHI: Exactly three weeks into the new era of digital addressable system for cable television in the country, the government has requested state government officers to ensure that no analogue signals are transmitted by any cable operator.

Cable TV DAS
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/21/Rajan%20Gupta.jpg?itok=t-0YhKfi
Hathway launches GPON in Chennai, to invest Rs 500 cr in south

MUMBAI: Internet service-provider (ISP) and cable multi-system operator (MSO) Hathway, over the next three years, plans to invest to the tune of Rs 500 crore in south India as part of its strategy to launch highspeed broadband service. It will be establishing data centres and other infrastructure...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/19/Arasu%20DAS-Story%20%281%29.jpg?itok=jcEo1FzJ
Arasu DAS licence: Stakeholders fear flurry of similar requests & permissions

NEW DELHI: Even as Tamil Nadu state government-backed MSO Tamil Nadu Arasu Cable TV Corp (TACTV) expressed satisfaction at getting the DAS license after “five years of struggle”, some other stakeholders felt this move by the Ministry of Information and Broadcasting may go against a policy...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/18/Tact-TV-Story.jpg?itok=Wkw57iZ5
Arasu gets provisional MSO licence subject to analogue switch-off in three months

The Tamil Nadu-Government run Arasu Cable TV Corporation (TACTV) has been granted provisional licence to operate as a multi-system operator in the state on condition that it switches off analogue signals in the entire state within three months.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/04/12/DAS_0.jpg?itok=dbpGVD50
DAS: Even official figures show cable TV digitisation is incomplete

NEW DELHI: Almost two weeks after the formal switch-off of analogue in all parts of the country except Tamil Nadu, a majority of multi-system (MSOs) and local cable operators (LCOs) claimed that the seeding of set-top boxes in Phase III is just over 40 per cent, and likely to be less in Phase IV...

Cable TV DAS

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories