Cable TV

Skill training course for Maharashtra LMOs

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/cable_tv_images/2014/02/18/Seema%20Training%20LMO%20story.jpg?itok=WhQHOZ6D

MUMBAI: As the digitisation process moves to a new stage kick starting of phases III and IV and the billing process beginning in phases I and II, the consumers are set to adapt to newer methods as well. Digitisation is going to change the way the industry functions and in the best interest of the last mile owners (LMO), who often lag behind because of lesser knowledge, a skill training programme is being launched for them.

The Telecom Sector Skill Council of India (TSSCI) and Mumbai based Druv Tech Systems is launching a course that would equip the cable operators with latest technologies in the digitised world and bring them at par with the Multi System Operator (MSO).

The two companies entered into a Memorandum of Understanding (MOU) to work together on re-skilling broadband cable TV operators and their employees on nuances of sales, marketing, deployment and customer management. The MoU was signed between TSSCI CEO Lt. Gen. S.P. Kochhar (Retd) and Druv Tech Systems managing director Ravindra Deshmukh.

“In this digitised world, where technology is changing fast, cable operators need to equip themselves well. While there is an element of customer care with the coming in of channel packaging, the operator has to deal with billing also. Things are no longer what it used to be couple of years back for the LMOs. And the course readies them for this change,” informs Deshmukh.

An initiative by the government of India managed by private players, the 60-hour course will commence from the first week of March in Mumbai and Pune.

Deshmukh says, “The idea of the course is to inculcate amongst operators soft skills which will help them learn the art to speak to customers, register complaints, market different services like content and broadband plan etc,” he adds.

Deshmukh thinks that cable operators now need to be trained in all aspects of operations: cable TV and broadband. “The idea is to ensure that both the LMO and MSO are on the same page,” he says. Also while earlier the LMOs were not accountable to anyone, now everything needs to be reported. “For the player to become a mainstream player, this course is a must,” he adds.

“Also, consumers will soon move towards electronic mode of payment. The LMO needs to understand how to accept online and card payment. The aim of the course is to bring uniformity in the industry operating standard,” he informs.

To ensure maximum participation, the course has been designed such that the LMO can choose from a weekend course which is a full day course on Saturday and Sunday or an alternate day course which will be held every Monday, Wednesday and Friday in the evening. “The course aims at rescaling the operator,” he says.

The batch will comprise 25 operators who will be assessed independently by TSSCI appointed professionals. The study material provided will be in English. “But there is also a provision wherein, a translated version of the study material will be available. And for the start, we are giving study material translated in Marathi for Maharashtra,” informs Deshmukh.

The fee that comprises sessions of one-and-a-half hour each is Rs 10,000. “But if one successfully clears the exam will get an immediate cash return from the government of India, making it free of cost for the operator,” he says.

It’s a part of corporate social responsibility of the company and is a way for them to connect better with their operators. The course will cover areas like broadband services, CPE and devices management, marketing, back office and customer care, to name a few.

Druv Tech has partnered with the Maharashtra Institute of Technology School of Telecom Management (MITSOT) in Pune for the course. “People from Hathway Cable & Datacom, IndusInd Media Communication Ltd, Tata Communications, UPASS and telecom will form the part of teaching faculty,” he informs.

Deshmukh thinks that the MoU is the most important initiative undertaken by Druv Tech. “This will equip the ecosystem to play a significant role in the transformation of broadband and cable TV sector through unique combination of technology and skill development training,” he concludes.

The first batch for the course has been fully booked by Maharashtra Cable Operators Federation (MCOF) as a part of its member empowerment initiative.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/27/mso_1.jpg?itok=MDMzFRi9
MSOs urged to make payments for registration online only

All multi-system operators can make the payment of Rs 100,000 towards Processing Fee to the Information and Broadcasting Ministry from January 2O17 through Bharat Kosh only and not in physical form of payment (Bank Draft or cheque)..

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/27/maso.jpg?itok=LjAkeTMU
Siti revenue up across all streams

Siti Networks Limited (Siti) reported 4.4 percent growth in revenue for the year ended 31 March 2017 (FY-17, current year or fiscal) as compared to the previous fiscal. Consolidated revenue growth was driven by revenue growth in all the streams that contribute to Siti’s numbers. The company in...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/23/Den-Networks_SN-Sharma.jpg?itok=C1SUN3_H
Den Networks cable operations revenue up; broadband revenue doubles

BENGALURU: Indian multi system operator (MSO) Den Network reported 21.8 percent increase in operating revenue for its Cable distribution (cable) business for the year ended 31 March 2017 (FY-17) at Rs 1,075.54 crore as compared to Rs 883.24 crore in the previous year (FY-16). The company’s...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/22/Bibhu%20Prasad%20Rath.jpg?itok=ZMF6Daj2
Change in provisions for bad debt reduces Ortel profits

BENGALURU: The Bibhu Prasad Rath led Ortel Communications Limited (Ortel) reported less than one tenth profit after tax (PAT) for the year ended 31 March 2017 (FY-17) at Rs 1.43 crore (0.69 percent margin of Total Revenue or TIO) as compared to the Rs 11.93 crore (6.1 percent margin of TIO). Ortel...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/14/Tact-TV-Story_0.jpg?itok=sZyYuv4Z
Arasu licence for 'affordability', pvt MSOs concern to be studied, says Naidu

Affordability and world-class service were the main reasons for granting last month Digital Addressable System (DAS) licence to Tamil Nadu Arasu Cable TV Corporation Ltd (TACTV), the union minister for information and broadcasting Venkaiah Naidu said at an event of All India Radio in Chennai.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/09/Madras-HC02-Story.jpg?itok=lK35oeZe
MSOs prepared for new regime, AIDCF stresses on 'a la carte' offers from 1 Sept

All-India Digital Cable Federation (AIDCF), the apex body of Digital Multi System Operator’s (MSOs), has urged all its members to gear up for the new tariff regime.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/09/J%26K.jpg?itok=cTOO5YLs
J&K operators in a quandary, claim banned channels have GEC & all-religion content

MUMBAI: The Indian Government’s directive to the Jammu and Kashmir Government to stop the transmission of 34 television channels from Muslim countries including Iran, Pakistan, and Saudi Arabia has put the cable operators in a quandary. Several foreign channels went off air in most parts of the...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/04/Time-Warner-800x800.jpg?itok=zzmvb4mP
Time Warner revenues, net income up in first quarter

Time Warner Inc., (Time Warner) reported growth in revenue across all its segments – Turner, Home Box Office (HBO) and Warner Bros in the quarter ended 31 March 2017 (Q1-17, current quarter) as compared to the corresponding year ago quarter (y-o-y). Reported total revenue in Q1-17 was $ 7,735...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/05/04/Tact-TV-Story.jpg?itok=K4nLnzM6
Slow rise in number of MSOs, a month after DAS implementation

NEW DELHI: With registration being given to eight more multi-system operators, the total number of MSOs has risen to 1384 by the end of April 2017. Following the decision of the government to deem all provisional multi-system operators as having regular licence and giving a provisional licence to...

Cable TV Multi System Operators

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories