Television

BBC extending the public's right of appeal for license fee

MUMBAI: Following a review of how UK pubcaster BBC handles complaints it receives, the BBC Trust is proposing new ways to strengthen and simplify systems and, for the first time, is extending the public's right of appeal to the Trust in serious cases of complaint about how the licence fee is collected.

BBC Trust vice-chairman Chitra Bharucha said, "The Trust represents the interests of all licence fee payers and this includes ensuring that the process for collecting licence fees is efficient and fair. The public – including the very small number who choose not to own a television set – needs a simple complaints' system to handle concerns when things go wrong. For the first time, this complaints' system will include a right of appeal to the Trust in the event that a serious matter cannot be resolved by BBC management."

The Trust will be publishing its proposals for how the BBC should handle all complaints including plans to speed up the process for editorial and fair trading complaints. The Trust is inviting licence fee payers, the rest of the broadcasting industry, and anyone who'd like to get involved, to offer their views during a three-month consultation period.

Under the Trust's plans, complaints against the BBC would still be addressed in the first instance by BBC management. Final appeals to the Trust would apply only once all other avenues had been exhausted.

Bharucha adds, "The BBC is owned by the people who pay for it and the Trust wants to ensure that complaints are received via a system which is open to everyone, consistent in its fairness to all, and simple to follow. For any complaints' system to be effective, it must have the confidence of those who might choose to use it, and the Trust wants to hear from the public and the rest of the industry about the changes we propose to speed up and simplify the BBC's complaints' systems."

The Trust is proposing a number of changes to how the BBC handles complaints about how the licence fee is collected. Since the Trust's review started, systems have already been simplified by reducing the number of stages in the management complaints' process.

In future, BBC management must account to the Trust for its complaints' system and, although the Trust still expects most complaints to be resolved by TV Licensing or BBC management, it now plans, for the first time, to hear appeals in serious cases.

These could include appeals from people who feel they have repeatedly received an unsatisfactory response from the BBC or TV Licensing to their complaints about unfair treatment. For example, members of the public who have received a number of letters or house calls after they believe they have demonstrated they already possess a television licence or do not own a television set.

The Trust believes that reducing the period of time in which complainants can request an appeal to the Trust after receiving a response from BBC management from two months to one month would lead to a more efficient system, enabling appeals to the Trust to be taken more quickly than at present.

Latest Reads

https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/22/partho.jpg?itok=Fpo7yH4T
Partho Dasgupta quits BARC India; Sunil Lulla named CEO

MUMBAI: Partho Dasgupta, the first chief executive officer of BARC India, a joint industry company between broadcasters, advertisers and agencies, today announced his plan to relinquish his position and move on.

Television TV Channels Viewership
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/22/awrads.jpg?itok=ZBOxuQ8D
News18 Tamil Nadu hosts third edition of Magudam Awards

MUMBAI: News18 Tamil Nadu organised the 3rd edition of flagship initiative the 'Magudam Awards 2019’. Magudam meaning “crown” in Tamil, is an awards platform for celebrating glory of achievement and excellence. Thereby the awards is a unique platform to acknowledge and celebrate excellence in the...

Television TV Channels Regional
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/21/tamil18.jpg?itok=JimiNhKM
News18 Tamil Nadu announces the third edition of Magudam Awards

News18 Tamil Nadu is once again proud to present the 3rd edition of our flagship initiative the 'Magudam Awards 2019’. Magudam meaning “crown” in Tamil is an Awards platform for celebrating glory of achievement and excellence.

Television TV Channels News Broadcasting
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/21/nbf.jpg?itok=0pZW1zG-
News Broadcasters Federation meets today in Mumbai

Top executives of India’s news Industry, part of News Broadcasters Federation - the largest ever federation of news channels will meet today in Mumbai in what will be the biggest meeting of regional and national broadcasters at one platform.  In their first meeting since the announcement, the top...

Television TV Channels News Broadcasting
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/21/republic.jpg?itok=I8UWl2vh
Republic Media Network, EbixCash partner for world’s first brand-integrated news studio

MUMBAI: Republic Media Network, and EbixCash, India’s largest financial exchange disruptor, announced the world’s first brand-integrated news studio – the EbixCash Studio. With this unique tie-up, EbixCash has partnered with the largest studio in the country with 6,000 square feet of space - a...

Television TV Channels News Broadcasting
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/21/kartik.jpg?itok=KssrYEEE
ZEEL's Kartik Mahadev on Zee Cafe strategy, BBC First block, post-NTO campaigns

English entertainment channels was feared to face the most challenging time in the NTO phase. ZEEL English Cluster Business Head Kartik Mahadev informs that initially there were some flux at ground level between consumers and distributors but increasing awareness of the MRP regime through campaigns...

Television TV Channels English Entertainment
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/19/BARC_800.jpg?itok=IhAg9H0v
BARC week 41: Amazon, Flipkart’s festive season sales make them top two brands

MUMBAI: The Broadcast Audience Research Council (BARC) India has released its data for top advertisers and brands for the period between 5 October 2019 and 11 October 2019. The data reflects top 10 advertiser and brands across genre on Indian television, including OOH screen, (U+R): 2+, Individuals...

Television TV Channels Viewership
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/19/Sony%20Max.jpg?itok=O43KvdRQ
Sony MAX celebrates 20th anniversary

MUMBAI: Sony MAX, India’s leading premium Hindi movie channel from Sony Pictures Networks India (SPN) is celebrating 20 years of its glorious broadcasting journey in India this October.  Having pioneered the trend to showcase the best of Indian cinema, Sony MAX, over the years, has continued to...

Television TV Channels Movie Channels
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/19/News_Channels.jpg?itok=QIBuy6yH
Most-watched regional news channels

BENGALURU: Regional news is has more per capita consumption in respective languages than Hindi or English news . Further, the consumption of all regional news channels is larger than Hindi news.

Television TV Channels Viewership

Sign up for our Newsletter

subscribe for latest stories