Technology

CastleMedia sets up Spyke for CPE and STBs repair

https://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2018/09/04/Vynsley%20Fernandes%20and%20Sunil%20Ranadey.jpg?itok=OKPK28Mb

MUMBAI: Here’s some good news for the DTH Operators, MSOs and LCOs who used to get their STBs repaired from the neighborhood electrical shop at the hands of untrained, unqualified electricians.

Thanks to the government’s cable TV digitisation push, the population of STBs or consumer premise equipment swelled. With close to 174 million STBs or consumer premise equipment (CPE)  of various types – digital, HD, Ultra HD, and a guesstimated failure rate of around five to eight  per cent, Mumbai headquartered Spyke Technologies (SPYKE) has stepped into the STB servicing and repair game for  distribution platforms.

Backing the new venture are broadcast technology vets Vynsley Fernandes and CEO Ru Ediriwira of CastleMedia which has worked with leading broadcast, networking & communications product manufacturers across their product lifecycle – right from R&D and field testing to improving “user experience.”

The company has set up service centers in Mumbai and New Delhi, and a countrywide faulty STB collection center network. The service centres are manned with about 30 tech engineers in Mumbai and 35 in New Delhi.  

Presuming the STB failure rate at a conservative five per cent of the digital TV ecosystem in India (although actual ground information indicates failures at around 8-10 per cent), SpykeTech aims to capture between 12 per cent to 15 per cent  of the market in the next four to five years. And, helping it get there will be the offices in Bengaluru, Hyderabad, Madras, Ahmedabad and Kolkata which will come up in over the next two to three years.

The company has invested more than Rs 35 million in Spyke on  its 2500 sq foot Mumbai office located in Vile Parle and and its Delhi office being hosted over 7000 sq feet.  Spyke will be in a position  to fix at least 18,000 STBs every month in Mumbai, while the fixing  figure for Delhi stands at 25,000 a month.

The company is being positioned as India’s first technology lifecycle management platform for CPE offering a single window and end-to-end service model which includes repairing of STBs, broadband and data communication equipment, home media gateways, networking equipment and VSAT modules.

Says Spyke Technologies director Sunil Ranadey:  "There exists a demand-supply gap in the country when it comes to quality servicing of not only STBs  but all CPEs. SpykeTech aims to bridge this gap. Our cloud-based proprietary software SPYKENET, is what we believe will separate the “men from the boys” in terms of CPE repairs in the country."

"The proprietary software will empower the DTH operators/MSOs/LCOs not only with analytical tools to analyse the faults, but will provide complete transparency with logistic movement and accounting support for their CPs, something lacking in the present system,” Ranadey added.

Spyke is in its early setup stage but has already begun to have conversations with different distribution platforms. The sticker price for repairing an STB is being talked about as being between Rs 200 and  Rs 450 which is quite an attractive option for all TV viewers.  What’s unique about Spyke is its SpykeTech solutions which uses a powerful and collaborative software platform to support clients and customers across India.

“SpykeNet will be the difference between us and other repairers. The software is going to be the strong analytical tool which is applicable to all cable and DTH networks,” elaborates Ranadey.

Adds CastleMedia executive director Vynsley Fernandes: “CastleMedia has been very successful in identifying pain-points in the pay TV industry and developing solutions to address the problem. One such example was the development of a suite of mobile and on-line applications for cable TV customers to go prepaid - this was truly an innovative and pathbreaking initiative. Similarly, we see CPE management - irrespective of whether it’s STBs or other devices; continuing to impact the company bottom-lines - anywhere up to 30 per cent.  Our significant investment in setting up SpykeTech is precisely based on addressing this pan-India issue.”

Also Read :

Airtel launches hybrid DTH STB, to have 500+ channels, Netflix & YouTube preloaded

DEN to launch 4k, 'open' STBs, give a leg-up to HD, b'band services

Dish TV & ALi tie up - chipset tech vital for secure VAS, enriched viewing

9 Indian companies to manufacture STBs; iCAS cost less than $0.5: Govt

Latest Reads

https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/14/SLAVA.jpg?itok=msndncbQ
Canadian video-tech firm Nextologies eyes India's growth opportunities

MUMBAI: Slava Levin is a familiar name for many distribution heads amongst Indian broadcasters. The Ukraine-born, Canada-bred entrepreneur has built a distribution of niche, country-specific channels into Canada of transport of video globally into a highly profitable group - called the Ethnic...

Technology Hardware Set-top Boxes
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/10/09/55.jpg?itok=q1AnC6hX
Life Church Selects VITEC Houses of Worship Streaming Solutions

VITEC, a worldwide leader in advanced video encoding and streaming solutions, today announced its MGW Ace Encoder and Decoder were successfully installed at Life Church and its four satellite campuses in Memphis, Tenn.

Technology Software Applications
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/24/silicon.jpg?itok=zQi5bnnT
Silicon Valley based Firework, a social mobile video app launches in India with focus on next-gen consumer mobile applications

MUMBAI: Firework, a social mobile video app for iOS and Android devices, has now entered India. With ‘Reveal’, its patent pending technology, it will allow creators to take both horizontal and vertical video in one shot from their mobile device. Firework is part of a suite of apps created by Loop...

Technology Software Applications
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/18/ua.jpg?itok=E56Opzfv
Vu Televisions launches the Vu UltraAndroid TV on Amazon India

California-Indian Luxury TV player, Vu Televisions is all set to launch their new range of televisions – the Vu UltraAndroid TV. The demand for Vu Televisions in the last few years has only increased and with a 30% YoY growth, this festive season, Vu Televisions is extremely bullish about their...

Technology Hardware Distribution
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/13/har.jpg?itok=qP-HnZUA
Harmonic Powers Sky Italia OTT Services

Harmonic (NASDAQ: HLIT) today announced that its cloud-native media processing software and content-aware encoding (CAE) technology is powering Sky Italia's OTT streaming services. The Harmonic solution is integrated into the Sky Italia hybrid cloud software-defined streaming platform.

Technology Software Applications
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/12/dsc.jpg?itok=8S4dHB14
SugarBox Network's seamless offline video delivery tech, ZEE5 integration & monetisation plans

While data revolution has catalysed the emergence of over-the-top (OTT) platforms and e-commerce services in the last two-three years, there are still challenges existing in the ecosystem regarding data speed and patchy internet connectivity.

Technology Hardware Components
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/09/ac.jpg?itok=FMx4Yyn6
Actus Digital Drives Media Monitoring Efficiency With New Artificial Intelligence Capabilities

Actus Digital, a leading provider of compliance and media monitoring solutions, today announced that its world-renowned media monitoring system has been enhanced with artificial intelligence (AI) capabilities that dramatically speed up workflows.

Technology Software Applications
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/09/ses.jpg?itok=REmNN7f4
SES Redefines Live Events with Synchronised Satellite and OTT

SES's latest solution, which will be showcased at IBC2019 in Amsterdam, synchronises over-the-top (OTT) and satellite broadcasts by delivering IP signals to OTT platforms as fast as satellite to create enhanced live viewing experiences, SES announced today.

Technology Hardware Distribution
https://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/09/05/study.jpg?itok=2r06uGdm
The Key Areas to Apply Cisco 200-125 Knowledge and Skills in Your Career

Cisco stands out when it comes to high-end routers and switches, training and certification. It has played a huge role in the networking field to a point that we cannot mention networking without talking about Cisco. Prepaway 200-125 is a certification exam that validates the IT professional...

Technology Software Middleware

Sign up for our Newsletter

subscribe for latest stories