Israeli firm brings advanced ‘emotion detection’ technology to Gulf region

Designed to determine the emotional state of a person from his/her voice.

New Delhi: The human resource (HR) departments of government organisations across the Gulf region will soon be able to test an advanced voice analytics service, which can detect the emotional state of a person from their voice. The new technology developed by an Israel based tech firm Nemesysco will be provided by Dubai based Spire Solutions which has signed a partnership agreement with the tech firm on Monday.

Spire Solutions, a value added distributor in the Middle East and Africa, initially plans to promote the Layered Voice Analysis (LVA) technology developed by Nemesysco in the United Arab Emirates. The technology is designed to determine the emotional state of a person by detecting and measuring uncontrolled psycho-physiological changes to a person's voice during open conversations. It is considered to be indifferent to language or the content of speech and can detect and measure a range of emotions, including excitement, enthusiasm, assertiveness, aggression, stress, frustration, fatigue and more, according to the company.

Spire Solutions will offer the voice analytics service to the HR departments of enterprises and government organisations to allow them to assess the personalities of candidates, including evaluating levels of honesty, and identify potential risks based on measurements of genuine emotional responses to questions during interviews and pre-employment testing.

According to the company's claim, such personality and risk assessment can allow HR teams to optimise their candidate selection processes by enabling them to utilise  "highly accurate data" with higher levels of predictability than was previously available. This service can also be used to conduct personality and risk assessments of existing employees and even external contractors and suppliers, it stated.

Spire Solutions has already begun large-scale proof-of-concept trials of its voice analytics service for a number of government organisations and enterprises in the region. "We are honored to partner with Nemesysco and introduce its market leading Layered Voice Analysis solutions in the MEA region," said Spire Solutions founder and president Sanjeev Walia. “We see a growing demand for remote recruitment and remote working, which are increasing organisational risks. Using Nemesysco's advanced voice analysis and emotion detection, we will help customers to recruit the right talent via pre-employment integrity and personality evaluation.”

It also plans to target law enforcement agencies, call centers and financial service providers. At a later stage, Spire Solutions is planning to expand the geographic reach for Nemesysco's solutions to include additional countries across the Middle East and selected countries in Africa.

"We are tremendously pleased with how quickly synergies developed between the teams of both companies and have strong expectations for achieving mutual success with Spire," stated Nemesysco CEO Amir Liberman. "We see our cooperation with Spire as not only meaningful from the business perspective, but also as a testament for the benefits of peace and cooperation between our two countries that only a short time ago was not even imaginable."

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