IAMAI announces formation of Digital Publisher Content Grievances Council

IAMAI has received confirmation from 10 digital platforms including Netflix and Amazon Prime.

KOLKATA: The Internet and Mobile Association of India (IAMAI) on Friday announced the formation of the Digital Publishers Content Grievances Council (DPCGC) as part of the self-regulatory and grievance redressal framework for Online Curated Content [OCC] Publishers.

The Council is being set up in light of the recent Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 with the intent to empower consumers to make informed viewing choices, it said on Friday.

It will have an OCCP Council consisting of publishers of OCC as members and an independent Grievance Redressal Board [GRB] -- consisting of a chairperson and six members. The GRB will be chaired by a retired Supreme Court/high court judge. The members will comprise eminent persons from the media and entertainment industry, experts from various fields, including child rights, minority rights, and media law.

The GRB will oversee and ensure the alignment and adherence to the Code of Ethics by the OCCP Council members, provide guidance to entities on the Code of Ethics, address grievances that have not been resolved by the publisher within 15 days and hear grievances/appeals filed by the complainants.

IAMAI President Subho Ray said: “IAMAI and members of the DPCGC are deeply committed to protecting consumer rights and empowering consumers with the right tools to make informed decisions, as well as have their grievances addressed. The formation of this body is an important step towards consumer choice, as more and more people are viewing content online.”

IAMAI has also notified the ministry of information and broadcasting (MIB) that they are in the process of forming the DPCGC and has also shared a list of publishers who were confirmed to be members of the Council. So far, it has received confirmation from 10 publishers, including 1.) Alt Balaji 2.) Amazon Prime Video 3.) Arha Media 4.) Firework 5.) Hoichoi 6.) Hungama 7.) Lionsgate Play 8.) MX Player 9.) Netflix and 10) Shemaroo and is awaiting confirmation from several other such digital publishers.

“The creation of Digital Publishers Content Grievances Council (DPCGC) is a significant step in ensuring that publishers of OCC are compliant with IT rules 2021. The Digital Publishers Content Grievances Council will serve as a transparent and open channel to effectively address consumer grievances. As part of the process to be compliant, this newly formed body is an important step towards consumer empowerment and choice,” IAMAI stated.

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