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Communications Minister launches Twitter service for complaints

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NEW DELHI: Trying to digitally enable the common man, Ministry of Communications (MoC) today launched a “Twitter Sewa” or a Twitter-based service for addressing complaints and grievances of the common man and other stakeholders in the telecoms and postal sectors.

The Twitter handle for this service will be Minister of Communications Manoj Sinha’s personal handle, @manojsinhabjp.

Launching the service, Sinha said that this is in tune with Prime Minister Narendra Modi’s vision of “minimum government, maximum governance” as various ministries are connecting with Indian citizens through live communications platform to provide a transparent, responsive and accountable administration.

The Minister said that the Telecoms Ministry and Department of Post will compile a list of complaints based on the Twitter Sewa to categorize them into immediate, mid-term and long-term complaints for redressal.

Sinha said that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed one billion in January this year. “Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that my Ministry will rise to this challenge,” he added.

A graduate of an Indian Institute of Technology, the Minister cautioned there are chances that this Twitter service may be “misused by rogue elements” but expressed the hope that Twitter authorities will take care of such transgressions.

Communications Secretary J.S.Deepak, Secretary Posts B.V.Sudhakar and other senior government officials were present on the occasion.

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