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Vidnet 2019 to discuss how to engage the OTT consumer

Customer retention is a bigger challenge for the platforms than customer acquisition

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MUMBAI: While user acquisition comes in the priority list of over-the-top players in India, maintaining consumer engagement also seems to remain a challenge. Although a number of new users are flocking to OTT platforms, many of them don’t stay on the platform for long. To stay relevant in the highly competitive market, OTT players should focus on consumer needs to keep them engaged.

At the stage of Vidnet 2019, experts from the industry will discuss on the topic - Competing for Consumer Engagement. The session will provide insights on different approaches adopted by platforms to keep their subscribers hooked.

Many reports have indicated that brand loyalty is not very high among digital audiences as a number of apps are abandoned pretty quickly. Poor app interface, lack of personalised content and recommendation, and lack of quality content are among the most important causes of this challenge.

Easier content discovery, data-driven marketing approach with the use of AI and machine learning, tracing consumer behaviour properly can help the platforms to overcome this challenge. As retention of consumer should be given equal priority to customer acquisition, the panel discussion on 3 October at Vidnet stage will dive deep into the topic.

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