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Koo inks partnership with CleverTap to engage more users

CleverTap's unique tools include omni channel messaging, campaign optimization

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KOLKATA: Homegrown micro-blogging platform Koo has announced its partnership with CleverTap, a SaaS-based mobile marketing company. The decision follows a steady success of Koo’s partnership with CleverTap for their first product, Vokal.

This partnership is aimed at engaging app users via push and in-app notifications using CleverTap’s real-time, data-driven insights promising high user engagement and retention.

According to the Contribution of Smartphones to Digital Governance in India report by The India Cellular and Electronics Association (ICEA) in partnership with KPMG India, India is expected to hit 829 million smartphone users by 2022. This increased mobile adoption presents marketers and brands with a massive opportunity to not only reach out to current and potential customers but also enhance their engagement and deepen loyalty by delivering a seamless brand experience.

Riding on this opportunity, CleverTap is aiming to leverage artificial intelligence and machine learning to personalise the customer experience using real-time behavioural data. CleverTap's technology offers live user segmentation, sophisticated omni channel campaigns, and deliverability of 23 million push notifications a minute. Furthermore, the company offers 12 different channels for engagement, it said on Tuesday.

CleverTap co-founder and CEO Sunil Thomas says, “Koo's understanding of user experience and expertise in promoting regional content is uniquely complementary to CleverTap’s omnichannel marketing platform. With our passion for enabling brands to deliver highly successful marketing campaigns and delightful end-user experiences, we are excited to help Koo gain a deeper understanding of user behaviour that will help them achieve their goal of connecting with 100 million users this year.”

As per the Google KPMG report, the Indian internet user base will increase to 735 million by the end of 2021. Indian language internet users are expected to grow at a CAGR of 18 per cent to reach 536 million by the end of 2021, while English users are expected to grow at only three per cent reaching 199 million within the same period.

In a market dominated by global apps like Twitter and Facebook, Koo is trying to emerge as a differentiator by promoting vernacular content while reaching out to multilingual audiences across the country.

Commenting on the partnership, Koo's co-founder, Mayank Bidawatka said, “Our partnership with CleverTap will be instrumental in creating actionable user segments and keeping users engaged on our platform. We believe that CleverTap’s real-time insights and omnichannel solutions will not only help us establish a stronger connection with our existing users, but also attract more customers. Through this partnership, we are confident in our ability to increase clickthrough rates and achieve a double digit increase in the overall app sessions”.

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