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We
all sleep differently. Some sleep tight, like a baby. Some
sleep light, like the mother of a newborn. No matter how we
sleep, most of us wake up with a start - some so mild in fact
that we don't recognize them, while some hard enough to bring
our whole body and mind to sudden consciousness in a milli
second.
Sometimes
we are either too tired or too lazy to give up our sleep,
and that's when someone has to shake us up and give us a wake
up call. It happened the night before the examination, during
a rather chilly night, when the quilt seemed like a long lost
friend, it happens many times now in hotel rooms in some distant
city.
The
wake up call is rarely likeable, but it's meaningful and important
nevertheless, because something really significant often waits
for us on the other side.
As
I look back at 2007, it appears to me to be a year of wake
up calls. There were many major events than happened this
year, that shook us out of our slumber, or they should have.
There are other things that appeared to be minor sleep breakers,
but meaningful nevertheless, perhaps because of their regularity
of occurrence. Major or minor, these were not just events,
for they will have an impact on our thought and action in
2008 and beyond.
I
recount seven of my favorites here, in random order.
Wake
Up Call 1: T20
T20
was not about India getting World Cup glory back. It was not
about defeating an arch rival. In a way, it wasn't even about
cricket. From a marketing viewpoint, it finally brought to
life what we at Starcom have been forcefully claiming for
a while - that today's consumers are time starved, choice
flattered and attention challenged. For the same reason the
one day cricket got popular decades ago, T20 became an overnight
rage in 2007. The message is clear: in marketing anything,
do not try the consumer's patience, do not assume she is sitting
there waiting for your message. Respect her time, respect
the complexity of her life, and talk to her not just talk
at her. The spirit of T20, applied to marketing is this: don't
just count your consumers, connect with them.
Wake
Up Call 2: Input Cost Surcharge & the October stand off
The
memory of the passionate October is too fresh for all of us,
for me to revive it, but as with many things, there were two
sides to the backdrop to the impasse. The October debate was
not really about who is right and who is not. It was about
perspectives and a willingness to achieve common goals. I
believe that for a month we all forgot that the fundamental
relationship between media owners and marketers has always
been collaborative, even if at the negotiation table, it often
looked to be adversarial. I have said this before and I will
say this again. If we do not find ways to collaborate, today's
hypercompetitive world will find ways of decimating us.
Wake
Up Call 3: Digital Signage
Place
based media, point of purchase media, in-store media - whatever
name you call it by, this is a medium whose birth 2007 will
be remembered by. I was fortunate to attend a conference in
November in Mumbai, where a lot of stake holders spoke very
passionately about digital signage networks, why and how they
work and about highly advanced technology driving it. Unfortunately,
there were not many creative or media agency folks attending
that conference, to receive the wake up call, although I remember
meeting some people from ICICI, Levers and ITC. I understand
that there are close to five thousand LCD screens that have
been installed in stores, at workplaces and in lift lobbies
across the country and hundreds more are going live every
month. Mark my words, very few media will generate as much
curiosity and excitement in the next two to three years as
this one.
Wake
Up Call 4: The Vanishing Line
As
many of us started putting the tag Experience Society on ourselves,
the already thin line between above-the-line and below-the-line
became even thinner in 2007. Call it IMC, 360 degree marketing,
through-the-line marketing or holistic marketing, no marketing
practitioner worth her Kotler and Levitt can today ignore
the necessity to connect with the consumers using all the
cards in our box. This was particularly heartwarming for us
at Starcom MediaVest Group, as we have invested significant
managerial energy and other resources building new competencies
over the last four years and today quite proudly claim to
be the media network with the biggest competency portfolio
in India. Today, many of us are learning to activate one idea
through multiple media and platforms, rather than plan one
medium ate a time. It is my strong belief that anyone, marketer
or communication practitioner, who does not upskill herself
rapidly in how to think and activate in a holistic way, runs
the risk of being left behind.
Wake
Up Call 5: Digitisation of Life
After
years of wondering and imagining, more marketers than ever
embraced the digital way in 2007, recognising that you cannot
forever hide behind meek arguments of 'too few internet connections'
and other such. Unfortunately, many are still stuck in the
early 2000's model of generating leads by burning a billion
banners. This will change, with or without another wake up
call. In 2008, I believe, we will see many genuine attempts
by marketers to use digital as a platform, rather than medium,
to deliver an enriching experience to their consumers.
Wake Up Call 6: Using a New Body Part
To
call the mobile phone a technological device would today be
an error. It's something we sleep with, take to the bathroom
with and cannot truly imagine our life without. The irony
is the contrast between consumers' alacrity to adopt everything
mobile and the marketers' hesitation in using the platform
as a communication and enablement platform. Companies like
Affle, One-to-One Technologies, Sixty Nine mm are creating
highly interesting mobile marketing platforms that can allow
marketers to connect well with consumers, particularly young
consumers. Many of our clients are more curious than ever
and we have to move to the next level of converting the excitement
into application.
Wake
Up Call 7: TV isn't dying anytime soon
In
the last few years, particularly with the growth of non-classical
media and experiential marketing disciplines, it became fashionable
to talk about the reducing effectiveness of TV and many of
us were challenged to divert budgets to other media. At Starcom,
we have a contrarian's view. We believe that if anything,
TV will become even more important in future. We call that
future an era of visual engagement. The way consumers watch
TV will change, and the way we will use TV both in its traditional
box format as well as through other screens, will change.
The
fight in the traditional TV front is getting interesting,
with Zee TV slowly but certainly narrowing the gap with Star
Plus, but the debate on TV is more than just a Star Plus versus
Zee TV debate. It's not even about dozens of new stations
springing up. It's about innovativeness of programming, about
audience engagement and freshness of thought. The broadcast
industry needs to stop for a breather and take a long hard
look at what it has been doing and how it wants to do that
in future. It won't be easy. Waking up rarely is.
Have
an exciting 2008. I will!
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