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HTMT bags new call center order for 100 CSRs

 MUMBAI: Hinduja TMT, the IT enabled services company, has increased operations on behalf of its US telecom client Nortel 81C Switch by an additional 100 CSRs (customer service representatives).

According to an official release, HTMT has already commenced operations for the 100 CSRs and is the process of training 130 more CSRs.

Hinduja TMT initiated services with Nortel 81C Switch, which has a capacity to handle 720 seats. It also employs server-based technology, with a capacity to handle 200 seats. The company thus has the capacity to provide over 900 seats in its call center on both server and switch-based technologies and has implemented connectivity from Bangalore to the US via a trans Pacific route, says the release.

It claims to be the only call center in India to offer diverse connectivity to its customers via two independent fibre routes - one trans Atlantic through Europe and the other trans Pacific through far east Asia. From handling only marketing calls, the company has diversified its product portfolio to value added services in the call center including service, billing and call managing, all of which are inbound in nature.

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