Television

BBC extending the public's right of appeal for license fee

http://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public?itok=O0F3fnj4

MUMBAI: Following a review of how UK pubcaster BBC handles complaints it receives, the BBC Trust is proposing new ways to strengthen and simplify systems and, for the first time, is extending the public's right of appeal to the Trust in serious cases of complaint about how the licence fee is collected.

BBC Trust vice-chairman Chitra Bharucha said, "The Trust represents the interests of all licence fee payers and this includes ensuring that the process for collecting licence fees is efficient and fair. The public ? including the very small number who choose not to own a television set ? needs a simple complaints' system to handle concerns when things go wrong. For the first time, this complaints' system will include a right of appeal to the Trust in the event that a serious matter cannot be resolved by BBC management."

The Trust will be publishing its proposals for how the BBC should handle all complaints including plans to speed up the process for editorial and fair trading complaints. The Trust is inviting licence fee payers, the rest of the broadcasting industry, and anyone who'd like to get involved, to offer their views during a three-month consultation period.

Under the Trust's plans, complaints against the BBC would still be addressed in the first instance by BBC management. Final appeals to the Trust would apply only once all other avenues had been exhausted.

Bharucha adds, "The BBC is owned by the people who pay for it and the Trust wants to ensure that complaints are received via a system which is open to everyone, consistent in its fairness to all, and simple to follow. For any complaints' system to be effective, it must have the confidence of those who might choose to use it, and the Trust wants to hear from the public and the rest of the industry about the changes we propose to speed up and simplify the BBC's complaints' systems."

The Trust is proposing a number of changes to how the BBC handles complaints about how the licence fee is collected. Since the Trust's review started, systems have already been simplified by reducing the number of stages in the management complaints' process.

In future, BBC management must account to the Trust for its complaints' system and, although the Trust still expects most complaints to be resolved by TV Licensing or BBC management, it now plans, for the first time, to hear appeals in serious cases.

These could include appeals from people who feel they have repeatedly received an unsatisfactory response from the BBC or TV Licensing to their complaints about unfair treatment. For example, members of the public who have received a number of letters or house calls after they believe they have demonstrated they already possess a television licence or do not own a television set.

The Trust believes that reducing the period of time in which complainants can request an appeal to the Trust after receiving a response from BBC management from two months to one month would lead to a more efficient system, enabling appeals to the Trust to be taken more quickly than at present.

Latest Reads

http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/15/Sony_Marathi.jpg?itok=gd2Uqx84
Sony Marathi aims to fill need gap in the market

Sony is taking the plunge into the Marathi general entertainment market to compete with Zee Marathi, Zee Yuva, Colors Marathi and Star Pravah.

Television TV Channels Regional
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/14/ndtv.jpg?itok=G6JI38LH
NDTV India reverts to pay channel from FTA

NDTV has decided to convert its free to air (FTA) channel NDTV India as a pay channel with effect from 15 September. On 8 April 2016, NDTV India, the Hindi news channel, started its FTA journey. Prior to that, the channel was a paid service priced at Rs 3.37 on direct-to-home (DTH) and addressable...

Television TV Channels News Broadcasting
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/14/tyson.jpg?itok=zxfKx9sB
Mohamedali pulls no punches, ropes in Mike Tyson to launch the global Kumite 1 League

Kumite 1 League, the first global team Mixed Martial Arts league, is all set to host boxing legend Mike Tyson.

Television TV Channels Sports
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/14/news.jpg?itok=pYr3369_
Times NOW & Mirror Now announce a special line-up to celebrate the 72nd Independence Day

As India gears up to celebrate its 72nd Independence Day, India’s leading English news channels, Times Now & Mirror Now, announce their special programming line-up to celebrate the spirit of freedom.

Television TV Channels News Broadcasting
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/14/fernandes.jpg?itok=ZWXeOW8Z
Changes in Senior Management & Board of Directors of lnduslnd Media & Communications limited, a subsidiary of the Company

The Board of Directors of HVL on August 13, 2018 have noted  that  Board of Directors of lnduslnd Media & Communications Limited ("IMCL"), a subsidiary of HVL has:

Television TV Channels News Broadcasting
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/14/neeraj.jpg?itok=ZvLk4ckd
Sab's Aladdin to be relevant to the new generation

Sony Sab is all set to transport viewers to an age-old story with a modern twist. After giving three new launches this month, it is close to launching the fourth one Aladdin: Naam Toh Suna Hoga, produced by Peninsula Pictures, which will be aired on 21 August, Monday to Friday at 9 pm. Its recent...

Television TV Channels GECs
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/14/asia-cup.jpg?itok=L-YXgemt
Star Sports to telecast Asia Cup in Hindi, English, Tamil

The Unimoni Asia Cup 2018 is all set to commence from 15 September and will see Asian neighbours – India, Pakistan, Bangladesh, Sri Lanka and Afghanistan - fight for the trophy. Star Sports, the official broadcaster, has released its first film for the tournament which speaks of the unique aspect...

Television TV Channels Sports
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/13/zoom.jpg?itok=KkVHZdxQ
Zoom Studios launches its second series, ‘Ready 2 Mingle’

After the resounding success of The Reunion, The Zoom Studios, the original content arm of zoOm styled by Myntra is back with its second series- Ready 2 Mingle.

Television TV Channels Music and Youth
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/08/13/pl.jpg?itok=XC7xv3jD
CPL 2018 becomes first T20 league to stream live on Twitter

The Hero Caribbean Premier League has recently announced its collaboration with Twitter to live stream all matches of the 2018 season in 54 countries.

Television TV Channels Sports

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories