The partnership enables global 2000 organizations to fully leverage RightNow's acclaimed on-demand customer service solutions in conjunction with other enterprise CRM, ERP and SCM applications.

Sierra Atlantic will now support global 2000 organizations deploying RightNow's on-demand solutions in complex IT environments with the implementation, integration and support services they require to optimize ROI and accelerate time-to-benefit, stated an official release.

"RightNow is a powerful platform for improving the quality and efficiency of communications with customers, and the openness of its web-based architecture makes it ideal for integrating customer-facing business processes-in addition to a wide range of back-office tasks. These attributes create new opportunities for customers to fully exploit the potential synergies between RightNow and other industry-leading software vendors, using our integration core competence"" said Sierra Atlantic vice president Sanjay Khendry.

"The partnership of Sierra Atlantic and RightNow delivers exceptional value in environments where complex, highly customized integrations are essential for achieving targeted business goals. Sierra Atlantic's proven experience and expertise is a welcome complement to RightNow's own internal professional services organization," said Worldwide Field Operations vice president Peter Dunning.

The partnership with Sierra Atlantic brings the total number of global support professionals for integration and development to more than 400. Several joint RightNow-Sierra Atlantic engagements are under way, added the release.