|Silicon Valley headquartered application networks
company Sierra Atlantic and CRM solutions company RightNow Technologies
have announced a partnership to provide global 2000 organisations
with advanced integrated CRM solutions.
The partnership enables global 2000 organizations to fully leverage
RightNow's acclaimed on-demand customer service solutions in conjunction
with other enterprise CRM, ERP and SCM applications.
Sierra Atlantic will now support global 2000 organizations deploying
RightNow's on-demand solutions in complex IT environments with the
implementation, integration and support services they require to
optimize ROI and accelerate time-to-benefit, stated an official
"RightNow is a powerful platform for improving the quality
and efficiency of communications with customers, and the openness
of its web-based architecture makes it ideal for integrating customer-facing
business processes-in addition to a wide range of back-office tasks.
These attributes create new opportunities for customers to fully
exploit the potential synergies between RightNow and other industry-leading
software vendors, using our integration core competence""
said Sierra Atlantic vice president Sanjay Khendry.
"The partnership of Sierra Atlantic and RightNow delivers
exceptional value in environments where complex, highly customized
integrations are essential for achieving targeted business goals.
Sierra Atlantic's proven experience and expertise is a welcome complement
to RightNow's own internal professional services organization,"
said Worldwide Field Operations vice president Peter Dunning.
The partnership with Sierra Atlantic brings the total number of
global support professionals for integration and development to
more than 400. Several joint RightNow-Sierra Atlantic engagements
are under way, added the release.