Airtimes: Indian Standard Times
Saturday, December 10 at 9:30am, 20:00hrs, 22:30hrs (replay)
Sunday, December 11 at 06:00am, 17:00hrs and 20:30hrs (replays)
Monday, December 12 at 09:00am (replay)
week on TALK ASIA, Satinder Bindra sits down with Indias Shiv
Nadar, head of the HCL Group of Companies, one of the largest computer
hardware and software conglomerates in the country.
Nadar is a self-made billionaire who defines success not just in
terms of what is reflected in the bottom line. The benchmark
which I will use is how well is this organization serving its stakeholders,
and how strongly is it built to serve its stakeholders. See, stakeholders
are basically three, the customers, the employees, the shareholders.
We follow a principle of employee first. If we put our employee
first, and if they are satisfied and they are happy, and if their
aspirations are filled here, then they will do things which will
be naturally making our customers extremely happy, which in turn
will take care of the shareholder, the billionaire says.
The secret to success, Nadar says, is staying aware:
you must, you have to carry that feeling. You know, like they say,
in Africa, you know Ive seen the posters of it its very
nice, if youre born a gazelle, you get up in the morning and
think that how I run faster than the fastest lion, and if youre
born a lion, how do I run faster than the slowest gazelle. So, whichever
way, if youre born in Africa, you get up and run. So, if youre
going to be an entrepreneur you have to stay permanently paranoid.
Inspiration, for Nadar, comes from athletes from the sporting world
and not from fellow businessmen. You know, Im a very
avid watcher of many games, and some of the sports people have stayed
my very good friends. And I have seen the passion to achieve certain
gold, and the goals are always a level of excellence
they win, they are extremely happy. When they fail, you can see
them, in their face, their goal association is 100%, he said.