Regulators

TRAI publishes handbook on broadcasting & cable services to protect consumers' interests

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NEW DELHI: With just five months left for completion of Phase III of Digital Addressable Systems (DAS) for cable TV, the Telecom Regulatory Authority of India (TRAI) has received several queries about the broadcasting and cable TV sector.

Aiming to answer as many of these queries, TRAI has brought a booklet on Frequently Asked Questions with the aim of protecting consumers’ interests and recognising that consumers and consumer organisations must be empowered with knowledge and awareness of the comprehensive regulatory measures laid down by it for Broadcasting and Cable TV services.  

The ‘FAQs on Broadcasting and Cable TV Services’ booklet is in simple and consumer friendly language to enable easy understanding. 

It provides consumers with a gist of the relevant regulations and orders pertaining to Broadcasting and Cable TV services. Salient aspects that are covered in this handbook include procedures for connection, disconnection, transfer, shifting, complaint registration and billing.  

In a press note, TRAI noted that consumer awareness was one of its primary tasks and the handbook was aimed at fulfilling this mandate. 

TRAI has, from time to time issued Regulations, Directions and Orders on consumer protection, complaint redressal systems, Quality of Service (QoS), tariffs and billing.

TRAI’s endeavour is to facilitate the availability of affordable Broadcasting and Cable TV services while ensuring that the quality that is provided by the service providers to the consumers is satisfactory.

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