Regulators

TRAI issues regulations relating to VAS for pre-paid consumers

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/regulators-images/2014/11/15/trai.jpg?itok=f0fOm8Qj

NEW DELHI: Realising that its earlier regulations relate only to subscription-based value added services, the Telecom Authority of India (TRAI) has directed all access service providers to ensure that the value added service (VAS) for products embedded in the SIM application Tool Kit (STK) of SIM card is provided to the consumer only after obtaining the explicit consent of the consumer in accordance with a procedure specified by the regulator.

The directive has to be implemented by all access service providers including the Bharat Sanchar Nigam Ltd (BSNL) and Mahanagar Telephone Nigam Ltd (MTNL) within sixty days.

The new directive has been issued under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section ( 1) of section 11 of the TRAI Act 1997 and clause 11 of the Telecom Tariff Order 1999 to ensure compliance of terms and conditions of license and to protect the interest of consumers.

The process of providing value added service for products embedded in the SIM card:

(a) For obtaining explicit consent through consumer originated SMS:

Step 1: The consumer explores the VAS link in the SIM Application Tool Kit (STK) of the SIM card and clicks the link.

Step 2: The service provider after receiving the message/information shall inform consumer through SMS  regarding the  value added service requested; its validity; the  charges thereof and the consumer shall be asked to confirm the request within sixty minutes by sending 'yes' to the specified number;

Step 3: If no confirmation is received from the consumer, the request of the consumer shall not be processed;

Step 4: If the consumer confirms his   request, the value added service platform of the service provider shall deliver the product on the mobile number of the consumer and the consent logs shall be stored in the system of the service provider in an un-editable format;

Step 5: The consumer shall receive an SMS immediately after delivery of the product to the consumer, informing the consumer about charges deducted and the balance remaining;

(b) For obtaining explicit consent through third party consent gateway:

Step 1: The consumer explores the VAS link in the SIM Application Tool Kit (STK) of the SIM card and clicks the link.

Step 2: The service provider after receiving the message/information shall inform the   consumer through SMS regarding  the value added service requested; its validity; the charges thereof, and the consumer shall be forwarded to the “Consent Gateway” set up by the service provider and managed by a third party;

Step 3: The "Consent Gateway" shall seek the second consent of the consumer;

Step 4: The consumer shall give his consent by pressing the relevant key, and the consent logs shall be stored in the system of the service provider in an un-editable format;

Step 5: The "Consent Gateway" shall forward the consent of the consumer to the value added service platform of the service provider;

Step 6: The value added service platform of the service provider shall deliver the product on the mobile number of the consumer;

Step 7: The consumer shall receive an SMS immediately after delivery of the product to   the consumer, informing the consumer about the charges deducted and the balance remaining.

TRAI said the genesis of some of the complaints is that a number of value  added  service products are embedded in  the SIM card and in many cases the consumer accidentally or unknowingly clicks these  products and the customer is immediately charged  for the service, without being                                    provided with any information regarding the applicable charges and also without being offered any opportunity to give consent as to whether he wants to proceed or not.

The regulator said this emerged during its monitoring the compliance of the directions pertaining to the activation and deactivation of value added services and while examining some of the complaints received by the Authority relating to activation of value added services without consent. 

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/24/trai1-800x800_0%20%281%29.jpg?itok=KighZfVo
TRAI rejects complaint against free promos, says consumer comes first

The Telecom Commission’s contention that free promotional offers are responsible for the industry’s falling financial health and lower licence fee payments to the government has been rejected by the regulator Telecom Regulatory Authority of India.

Regulators TRAI
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/24/Rjavardhan-rathor-800x800%20%282%29.jpg?itok=q1QzCcu7
No middlemen in film certification process anymore

NEW DELHI: The Indian Government has said that it has obviated the role for intermediaries/ agents in the existing as well as new online certification system. Minister of state for information and broadcasting Rajyavardhan Rathore has told the Parliament that the online system is user-friendly, and...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/23/Bigg_Boss-Khatron_ke_Khiladi.jpg?itok=CERAE8EH
28 complaints against 12 TV channels about reality shows since 2006

NEW DELHI: Twelve television channels have faced action from the Information and Broadcasting Ministry for 28 complaints relating to reality shows since 2006.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/23/MIB-800x800.jpg?itok=ict0XgWE
Automatic renewal of TV channels subject to fee and ten-year validity

NEW DELHI: The Government, which had said that payment of annual permission fee sixty days before the due date will by itself be sufficient permission for continuation of a channel for a further period of one year, has clarified that all the TV channels and Teleports are likely to benefit from this...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/23/Rajyavardhan%20Rathore1.jpg?itok=xdCR_XOI
Eleven TV channels directed to go off air for fixed periods in last three years

NEW DELHI: Eleven television channels have been asked to suspend transmission for limited period of a minimum one day up to 30 days for violations of Programme or Advertisement Codes since 2014.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/22/M%20Venkaiah%20Naidu.jpg?itok=yLKb3cWM
Public broadcasters of India and Ethiopia to work in exchange of content

NEW DELHI: India and Ethiopia have agreed to have an institutional mechanism for collaboration between public broadcasters of both the countries in areas of content generation and capacity building of officials.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/21/teleport%20%281%29.jpg?itok=OneMd3sC
Report details of TV channels by Mar-end or face action, teleports warned

NEW DELHI: Teleports which fail to give full information of TV channels uplinked or downlinked by them within 15 days will be considered as lapsed and action initiated to cancel permission. The Information and Broadcasting Ministry said in a note put on its website but dated 17 March that all...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/21/ajay-mittal%20%281%29.jpg?itok=fPg3jay_
MIB's Ajay Mittal allays media industry fears, paints positive picture

Ministry of Information and Broadcasting (MIB) secretary Ajay Mittal today expressed faith in the strength of Indian institutions to withstand the challenges in the Indian media sector that have arisen out of fringe elements at play.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/21/Trai800.jpg?itok=SXuzbaYj
TRAI issues new consultation paper on VNO

NEW DELHI: The Telecom Regulatory Authority of India, which had in May 2015 recommended that Virtual Network Operators (VNO) in the telecom sector should be permitted for all segments of voice, data and video as well as for all services notified in the unified license (UL) for a period of ten...

Regulators TRAI

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories