Regulators

TRAI issues dos & don’ts for MSOs and LCOs

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/regulators-images/2015/05/13/trai_logo.jpg?itok=bNP_1QmZ

MUMBAI: With industry not yet bearing the full fruits of digital addressable systems (DAS) rollout in phase I and phase II areas, the Telecom Regulatory Authority of India (TRAI) today issued a few dos and don'ts, which it believes will help give a broad operational framework to local cable operators (LCOs) and multisystem operators (MSO).

The dos and don'ts have been issued on three levels: first, in respect of subscribers and customers of digital addressable cable TV; second, for LCOs providing cable TV services through DAS and thirdly for MSOs providing cable TV services through DAS.

A brief overview of the same follows:

(A) Dos & Don’ts for MSOs & LCOs in respect of Subscribers/Customers of DAS:

DOs

1. Representatives should carry a valid ID when visiting customers/subscribers premises.

2. Ensure that the customer seeking cable TV connection through DAS is given a Customer Application Form (CAF)

3. Handover a copy of the completed CAF along with the Manual of Practice (MOP) to the subscriber.

4. Share a surrender application form with customer on request.

5. Explain the T&C for providing STB to the customer along with tariff options.

6. Ensure that all details are explained to the customers in detail.

7. Provide with a bill and payment receipt to every subscriber.

8. Send acknowledgement of receipt of payment electronically to the subscriber.

9. Ensure that the subscriber is informed about his current status of his account.

10. Reduce subscription charges if any channel is subscribed to be a subscriber becomes unavailable on the network of the MSO.

11. Publish & prominently display the toll-free consumer care number and contact number of the Nodal Officer for redressal of consumer grievances.

12. Set up a web-based complaint handling/monitoring system.

13. Conduct periodic consumer awareness programmes about Quality of Service (QoS) Regulation provisions for subscribers.

DON’Ts

1. Activate STB before entering the details of customer and his choice of channels.

2. Discontinue any channel to a subscriber, if the subscriber paid subscription amount for that channel in advance and that channel is available on your platform.

(B) Dos & Don’ts for LCOs providing cable TV services through DAS

DOs

1. Register with Head Post Office before offering cable TV services.

2. Renew registration with Head Post Office every year.

3. Enter into an agreement with the MSO whose signal you will carry.

4. Keep a copy of agreement with you.

5. Give the completed CAF to the MSO for processing and retain one with yourself.

6. Provide complete details of payment made by each subscriber to your MSO within the agreed time frame.

7. Give the respected surrender application form to the MSO for processing.

DON’Ts

1. Transmit cable TV service without valid registration as this is illegal.

2. Transmit cable TV signals to subscribers without proper written interconnection agreement with the MSO.

3. Discontinue the transmission of cable signal without giving 21 days notice to the MSO, clearly specifying the reasons for the proposed discontinuation.

4. Change the MSO of the subscriber, till the subscriber request so by filling a surrender application form for the existing MSO’s connection and a new CAF for the new MSO’s connection. The new STB should be activated only after entry of the details, as provided in new CAF, into the SMS of the new MSO.

(C) Dos & Don’ts for MSOs providing cable TV services through DAS

DOs

1. Register with the Ministry of Information & Broadcasting (MIB) as an MSO.

2. Enter into an agreement with LCO, if you are providing the cable TV service to subscribers through one or more LCOs.

3. Ensure a copy of the agreement is handed to the LCO within 15 days from date of signing and receipt is duly acknowledged.

4. Ensure that the T&C of the agreement conform to the TRAI regulations.

5. Ensure that the agreement explicitly mentions the date of coming into force and the date of expiry.

6. Ensure the agreement mentions the list of responsibilities of the MSO and the LCO, respectively, the revenue share agreed, and the procedure for uploading the consumer complaints, received by your linked LCOs, in the complaint handling/ monitoring system.

7. Ensure that the interconnection agreement contains explicit provisions for settlement of disputes.

8. Provide access to the relevant data in the Subscriber Management System (SMS) to all of your linked LCOs for the purposes of settlement of revenue shares in accordance with the agreement.

9. Educate your linked LCOs about the various schemes you are offering for procuring a set-top-box (STB) by a subscriber and also the channel(s)/ bouquet(s) available on your network.

10. Provide adequate number of spare STBs to all of your linked LCOs to meet the timelines set in the Quality of Service Regulations of TRAI, to avoid long disruptions in service to any subscriber due to malfunctioning STB.

11. Ensure that prior notice of 15 days is provided through local newspapers and through scrolls on TV Screen to inform subscribers who are likely to be affected due to the disconnection. Such notice should be published in two leading local newspapers of the State in which affected LCOs are providing the services, out of which one notice should be published in a newspaper in the local language.

12. Ensure that sufficient number of Customer Application Forms (CAFs) and Manual of Practice is available with your linked LCOs for distribution to the customers at the time of providing connection.

DON’Ts

1)Provide cable TV services without valid registration as MSO as this is illegal.

2)Provide cable TV signals to LCOs without a written interconnection agreement as this is illegal.

3)Give pre-activated STB to any LCO or to any customer.

4)Disconnect the signals of TV channels of your linked LCO(s) without giving 21 days notice to such LCO(s) and clearly specifying the reasons for disconnection.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/24/trai.jpg?itok=scqAaNCa
Madras HC TRAI-Star case: All parties keep options open

MUMBAI: Even as till late evening yesterday all those connected with the case filed by Star India and Vijay TV against regulator TRAI in Madras High Court kept waiting for the full text of the court order, options for future course of action were kept open, including whether the high court should...

Regulators High Court
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/23/trai.jpg?itok=_ClNPi1w
Third Madras high court judge gives TRAI tariff order thumbs up

The long-awaited judgment of the Madras High Court on the TRAI tariff order has been pronounced.

Regulators TRAI
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/23/Rajyavardhan-Rathore.jpg?itok=0YBf-GGz
Comment: 3 areas that new MIB minister Rathore needs to target

In a recent reshuffle of his cabinet colleagues and their portfolios initiated by PM Modi, a surprise move was not Ministry of Information and Broadcasting (MIB) minister Smriti Irani’s removal, but handing the independent charge of the portfolio to her till-now junior, Rajyavardhan Rathore.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/22/mib.jpg?itok=LuDJB58f
MIB clears TV channel applications; Rathore calls for stakeholder meets

NEW DELHI: Within days of Rajyavardhan Rathore given independent charge of the Ministry of Information and Broadcasting (MIB) by the PM Modi-led government after removal of his senior Smriti Irani, the organisation has been galvanised into action. What’s more, important issues are being discussed...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/21/telecom.jpg?itok=qyO4PF0v
MIB nudge to TV channels on content monitoring

NEW DELHI: Ministry of Information and Broadcasting (MIB) has cautioned 121 TV channels for not faciliatiing monitoring of content by government agencies as per existing regulations. Pointing out that as technical parameters were not being made available to the Electronic Media Monitoring Centre (...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/21/MIB-800.jpg?itok=5bgU7xjS
Jaipal Reddy calls for doing away with MIB

MUMBAI: Junk the ministry of information and broadcasting (MIB). That’s the call that once MIB minister Jaipal Reddy - who held the portfolio during the Congress I regime in the previous decade - is giving these days.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/18/amit.jpg?itok=tfxFiyGY
Amit Khare appointed as new MIB secretary

MUMBAI: Jharkhand state development commissioner and a whistle-blower civil servant Amit Khare has been named as the new secretary of the Ministry of Information and Broadcasting (MIB). He will take over from NK Sinha who is due to superannuate on 31 May 2018 after a comparatively quiet stint of...

Regulators People
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/16/Rajyavardhan-Rathore1.jpg?itok=7s_Tt_-Z
MIB's Rathore signals liberalised regime for online media

MUMBAI: Hardly 24 hours into his job and minister of state (independent charge) in the Information and Broadcasting ministry (MIB) Rajyavardhan Singh Rathore is saying things that could make him the industry’s and more specifically the independent media crowd’s darling.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2018/05/15/dishtv.jpg?itok=i8UdO6qk
Prasar Bharati Board approves finalising FreeDish policy

The Prasar Bharati board, at a meeting held on Monday, decided to finalise the FreeDish policy. According to an Asian Age report, the public service broadcaster gave its approval to Doordarshan which operates the entity. The finalised version will be submitted to Ministry of Information and...

Regulators I&B Ministry

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories