Regulators

TRAI issues directions to MSOs to comply with rules relating to billing for each customer

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/regulators-images/2014/05/28/trai_logo.jpg?itok=W5N6Hbpo

NEW DELHI: Directions have been issued by the Telecom Regulatory Authority of India (TRAI) to multi-system operators (MSOs) covered under the first phase of digital addressable system (DAS) to ensure delivery of bill to each subscriber by hand or post or email, as may be opted by the subscriber and provide within 45 days, online payment option in its subscriber management system (SMS) for payment of bill by the subscriber.

In a direction issued under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act 1997 and regulation 24 of the Standards of Quality of Service (DAS Cable TV Systems) Regulations, 2012, the regulator has also said that the MSOs must ensure within 30 days that an electronic acknowledgement is sent to the subscriber, on his registered mobile number or the e-mail address, immediately on his making any payment to the service provider.

The action comes after a study by a joint team consisting of the representatives of the Authority and Broadcast Engineers Consultants, a public sector unit of the Information and Broadcasting Ministry, to inspect and audit the head- end and the subscriber management system of the MSO providing cable TV services in the National Capital Territory of Delhi.

The Authority also held meetings with the representatives of the local linked cable operators and the MSOs on 16 April and 17 April.

During the inspection, the Authority noted non-compliance of the provisions of the regulations by the service providers.

The direction said the representative of MSO or its linked LCO who collects the payment from the subscriber shall forward the details of the subscriber and the payment made in front of subscriber through his mobile phone to the subscriber management system. The SMS on receipt of this information, shall send an automatic acknowledgement of the payment received to the subscriber either on his registered mobile number or his email address.

TRAI said regulation 24 of the Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations 2012 provides that the Authority may, by order or direction, from time to time, intervene, for the purpose of protecting the interest of the subscribers or monitoring or performance of Quality of service standards of the MSO or its linked local cable operator   or for ensuring compliance of the provisions of these regulations and reads as under:-

TRAI had on 2 December 2013 directed the MSOs to offer cable TV services to its subscribers on both pre-paid and post-paid payment options and generate bills for subscriber; give to every subscriber the bill, on regular basis, for charges due and payable for each month or for any other agreed period and the bill for the period ending the 30 November 2013 latest by 15 December 2013, according to the billing cycle agreed between the parties.

The MSOs were also to give itemised bill to the subscriber clearly indicating the price of channels or bouquet of channels along with the name of channels in the bouquet, charges for basic tier and channels comprised therein, charges for set-top-box, charges for value added service, the details of taxes along with the rate of taxes and Service Tax registration number and Entertainment Tax registration number; ensure that a proper receipt is given to the subscriber by it or its linked local cable operator for every payment made by the subscriber; and provide to the pre-paid subscriber, at a reasonable cost, the information relating to the itemised usage charge showing actual usage of service. A compliance report had to be submitted by 31 December 2013 for the areas of the National Capital Territory of Delhi, Municipal Council of Greater Mumbai and Kolkata Metropolitan area.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/24/trai1-800x800_0%20%281%29.jpg?itok=KighZfVo
TRAI rejects complaint against free promos, says consumer comes first

The Telecom Commission’s contention that free promotional offers are responsible for the industry’s falling financial health and lower licence fee payments to the government has been rejected by the regulator Telecom Regulatory Authority of India.

Regulators TRAI
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/24/Rjavardhan-rathor-800x800%20%282%29.jpg?itok=q1QzCcu7
No middlemen in film certification process anymore

NEW DELHI: The Indian Government has said that it has obviated the role for intermediaries/ agents in the existing as well as new online certification system. Minister of state for information and broadcasting Rajyavardhan Rathore has told the Parliament that the online system is user-friendly, and...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/23/Bigg_Boss-Khatron_ke_Khiladi.jpg?itok=CERAE8EH
28 complaints against 12 TV channels about reality shows since 2006

NEW DELHI: Twelve television channels have faced action from the Information and Broadcasting Ministry for 28 complaints relating to reality shows since 2006.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/23/MIB-800x800.jpg?itok=ict0XgWE
Automatic renewal of TV channels subject to fee and ten-year validity

NEW DELHI: The Government, which had said that payment of annual permission fee sixty days before the due date will by itself be sufficient permission for continuation of a channel for a further period of one year, has clarified that all the TV channels and Teleports are likely to benefit from this...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/23/Rajyavardhan%20Rathore1.jpg?itok=xdCR_XOI
Eleven TV channels directed to go off air for fixed periods in last three years

NEW DELHI: Eleven television channels have been asked to suspend transmission for limited period of a minimum one day up to 30 days for violations of Programme or Advertisement Codes since 2014.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/22/M%20Venkaiah%20Naidu.jpg?itok=yLKb3cWM
Public broadcasters of India and Ethiopia to work in exchange of content

NEW DELHI: India and Ethiopia have agreed to have an institutional mechanism for collaboration between public broadcasters of both the countries in areas of content generation and capacity building of officials.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/21/teleport%20%281%29.jpg?itok=OneMd3sC
Report details of TV channels by Mar-end or face action, teleports warned

NEW DELHI: Teleports which fail to give full information of TV channels uplinked or downlinked by them within 15 days will be considered as lapsed and action initiated to cancel permission. The Information and Broadcasting Ministry said in a note put on its website but dated 17 March that all...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/21/ajay-mittal%20%281%29.jpg?itok=fPg3jay_
MIB's Ajay Mittal allays media industry fears, paints positive picture

Ministry of Information and Broadcasting (MIB) secretary Ajay Mittal today expressed faith in the strength of Indian institutions to withstand the challenges in the Indian media sector that have arisen out of fringe elements at play.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/21/Trai800.jpg?itok=SXuzbaYj
TRAI issues new consultation paper on VNO

NEW DELHI: The Telecom Regulatory Authority of India, which had in May 2015 recommended that Virtual Network Operators (VNO) in the telecom sector should be permitted for all segments of voice, data and video as well as for all services notified in the unified license (UL) for a period of ten...

Regulators TRAI

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories