Regulators

TRAI issues directions to MSOs to comply with rules relating to billing for each customer

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/regulators-images/2014/05/28/trai_logo.jpg?itok=W5N6Hbpo

NEW DELHI: Directions have been issued by the Telecom Regulatory Authority of India (TRAI) to multi-system operators (MSOs) covered under the first phase of digital addressable system (DAS) to ensure delivery of bill to each subscriber by hand or post or email, as may be opted by the subscriber and provide within 45 days, online payment option in its subscriber management system (SMS) for payment of bill by the subscriber.

In a direction issued under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act 1997 and regulation 24 of the Standards of Quality of Service (DAS Cable TV Systems) Regulations, 2012, the regulator has also said that the MSOs must ensure within 30 days that an electronic acknowledgement is sent to the subscriber, on his registered mobile number or the e-mail address, immediately on his making any payment to the service provider.

The action comes after a study by a joint team consisting of the representatives of the Authority and Broadcast Engineers Consultants, a public sector unit of the Information and Broadcasting Ministry, to inspect and audit the head- end and the subscriber management system of the MSO providing cable TV services in the National Capital Territory of Delhi.

The Authority also held meetings with the representatives of the local linked cable operators and the MSOs on 16 April and 17 April.

During the inspection, the Authority noted non-compliance of the provisions of the regulations by the service providers.

The direction said the representative of MSO or its linked LCO who collects the payment from the subscriber shall forward the details of the subscriber and the payment made in front of subscriber through his mobile phone to the subscriber management system. The SMS on receipt of this information, shall send an automatic acknowledgement of the payment received to the subscriber either on his registered mobile number or his email address.

TRAI said regulation 24 of the Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations 2012 provides that the Authority may, by order or direction, from time to time, intervene, for the purpose of protecting the interest of the subscribers or monitoring or performance of Quality of service standards of the MSO or its linked local cable operator   or for ensuring compliance of the provisions of these regulations and reads as under:-

TRAI had on 2 December 2013 directed the MSOs to offer cable TV services to its subscribers on both pre-paid and post-paid payment options and generate bills for subscriber; give to every subscriber the bill, on regular basis, for charges due and payable for each month or for any other agreed period and the bill for the period ending the 30 November 2013 latest by 15 December 2013, according to the billing cycle agreed between the parties.

The MSOs were also to give itemised bill to the subscriber clearly indicating the price of channels or bouquet of channels along with the name of channels in the bouquet, charges for basic tier and channels comprised therein, charges for set-top-box, charges for value added service, the details of taxes along with the rate of taxes and Service Tax registration number and Entertainment Tax registration number; ensure that a proper receipt is given to the subscriber by it or its linked local cable operator for every payment made by the subscriber; and provide to the pre-paid subscriber, at a reasonable cost, the information relating to the itemised usage charge showing actual usage of service. A compliance report had to be submitted by 31 December 2013 for the areas of the National Capital Territory of Delhi, Municipal Council of Greater Mumbai and Kolkata Metropolitan area.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/19/panesar.jpg?itok=G3oS9UK9
TRAI jurisdiction: IBF plea dismissed, AIDCF impleadment decision on 22 Feb

Cable operators body may become interveners in the Item 7 case heard last Friday between television broadcasters and TRAI over tariff issues vis-a-vis international and Indian copyright laws in the Madras High Court. Indian Broadcasting Foundation's plea to be heard in the case was however...

Regulators High Court
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/15/Net-Neutrality.jpg?itok=3XJ_tH9l
Net Neutrality ideas date open till 28 Feb

MUMBAI: The Telecom Regulatory Authority of India (TRAI) issued a Consultation Paper on Net Neutrality on 4 January, 2017 inviting written comments from the stakeholders by 15 February, 2017 and counter comments by 28 February, 2017.

Regulators TRAI
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/15/sanjay%20leela%20bhansali-800x800.jpg?itok=Ux9-Nj9T
MIB petitioned on pre-censorship of period cinematic content

NEW DELHI: If a fringe group from Rajasthan has its way, then period cinematic dramas may face pre-censorship, which sooner or later could also lead to government interventions for TV content that still doesn’t face much content regulations and pre-screening vetting. Rajasthan’s Karni Sena wants...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/14/trai%20%281%29.jpg?itok=ec4rn3sy
Shifting to green tech: TRAI extends ideas date till 14 March

Stakeholders wanting to give suggestions to the Telecom Regulatory Authority's efforts towards the effect of telecom on climate change and green house gas emissions have been asked to send in their views by 14 March 2017.

Regulators TRAI
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/11/community-itv.jpg?itok=41-dlX2a
Govt reiterates inability to permit private radio news

NEW DELHI: Reiterating its long-held stand that it was difficult to monitor news bulletins on FM and community radio channels, the Centre has expressed that permitting privately produced news bulletins could endanger "national security and public order".

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/10/Rajyavardhan-Rathore1.jpg?itok=yCkwbUYV
No proposal to bring news portals under PRB or PCI Acts

NEW DELHI: The Information and Broadcasting Ministry is not considering making the provisions of Press and Registration of Books (PRB) Act 1867 and Press Council of India Act 1978 applicable to the news portals as these Acts are meant to govern print media sector only.

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/09/rajyavardhan-rathore%20%281%29_0.jpg?itok=n8_BBmtX
Report illegal TV channels, Govt alerted

While stressing that the law was clear that no cable operator could beam any private TV channel which had not been registered with the Government, the minister of state for information and broadcasting Rajyavardhan Rathore said today that a total of 889 private satellite channels had been given...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/08/flag%20%281%29.jpg?itok=v2qnxR89
Climate favourable for FDI, Flag, Crest, You & Netmagic in queue

The business climate seems to be favourable for more and better inflow of foreign direct investments into India. As the government took steps to improve ease of doing business and relax regulations, foreign direct investment into India grew by 60 per cent to US$ 4.68 billion in November 2016 as...

Regulators I&B Ministry
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/08/rajya%20%281%29.jpg?itok=J2hXFPQO
Media Communication Policy being drafted to ensure access to information

A Media Communication Policy is under formulation in the Information and Broadcasting Ministry to address communication needs and enhance access to information.

Regulators I&B Ministry

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories