TRAI allows more time for reactions on QoS methodology under DAS

NEW DELHI: With consumers still to get a full experience of digital addressable systems and the various rules relating to it, the Telecom Regulatory Authority of India has agreed to extend the last date for receipt on comments on its consultation paper on ‘Issues related to Quality of Services in Digital Addressable Systems and Consumer Protection’.

Stakeolders can now send in their comments by 1 July and any counter-comments by 8 July 2016 to the paper issued on 18 May 2016. The earlier date was 17 June for receipt of comments and 1 July 2016 for counter comments.

As the country moves towards the final phase of digital addressable systems, TRAI wants to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

TRAI has also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for Digital Cable TV, Direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

In over fifty questions posed to stakeholders, it wants to know the broad contours for Quality of Service Regulatory Framework for digital addressable systems.

The regulator has asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers. What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wants to know.

Referring to a query often asked by stakeholders, the regulator wants to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity. Should the use of e-CAF be facilitated, encouraged or mandated, it has asked.

TRAI wants to know if an initial subscription period can be charged while providing a new connection to protect the interest of subscribers as well as DPOs, and the protections for subscribers and DPOs during initial subscription period.

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