Regulators

e-CAF not on TRAI’s agenda; willing to assist cable ops to expedite work

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NEW DELHI: While the Telecom Regulatory Authority of India (TRAI) itself has no plans to mandate a system of e-CAF (Customer Acquisition Form), it has no objection if a multi-system operator (MSO) or a local cable operator (LCO) introduced the system.

Through the e-CAF system, consumers can fill out details of channels wanted by them and provide this information to the service provider.

A senior TRAI official told Indiantelevision.com that the Regulator had always encouraged progressive steps and would help any MSO or LCO that wanted assistance in this regard.

The official, who did not wish to be named, said that if banks can take sensitive KYC information on mobiles or through the internet, there was no reason why MSOs or LCOs could not use e-CAF to help expedite their work.

In fact, the official went on to say that this would aid the process of achieving the target of the last two phases of digital addressable system (DAS).

However, the official maintained that TRAI had no plans at present to mandate e-CAF forms and felt that this should be voluntary. 

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