NEW DELHI: The government is in the process of formalising the complaint redressal mechanism whereby viewers and listeners can file complaints against programmes they find offensive in television channels or radio stations, the Parliament has been told.

This follows a judgment delivered on 12 January in the case of Common Cause Vs. UOI and Ors advising the government to formalize the complaint redressal mechanism, the information and broadcasting minister Smriti Zubin Irani said.

However, she denied any increasing trend in filing of complaints against television channels or radio stations.

The process of setting up a complaints redressal system includes the period of limitation within which a complaint can be filed and the concerned statutory authority which shall adjudicate upon the same including the appellate and other redressal mechanisms, leading to a final conclusive determination by suitably amending the Cable Television Networks Rules 1994 under the Cable Television Networks (Regulation) Act 1995.

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