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Corporations,
which have heavily relied on graphic design, logos and too many
colorful themes while ignoring the real names, are facing some new
challenges. As the logos have lost their power, the companies now
have to reinforce their ignored name as a solo warrior. Previously,
names were basically seen in print; today they are mainly typed
in cyberspace.
Your
logo is not that important these days, as most customers have no
motivation to remember the subtle intricacies or bizarre approaches
to logos that are intended to stimulate demand. They are already
flooded with colorful graphic look-alikes and continuously regenerated
blasts from every corner.
Today's
customers are in need of a simple name to follow and remember until
the next time a need arises.
Names
have replaced logos and have dramatically changed the rules of corporate
and product branding.
New
Challenges
Corporations, which have heavily relied on graphic design, logos
and too many colorful themes while ignoring the real names, are
facing some new challenges. As the logos have lost their power,
the companies now have to reinforce their ignored name as a solo
warrior. Previously, names were basically seen in print; today they
are mainly typed in cyberspace.
So
what good are names if your customers can't see, hear or speak about
them, and what good are the products and services if they are invisible?
What
is quickly killing big branding is the dramatic impact of e-commerce
and how a marketing message is delivered to the end user today.
Gone are the days of big budget billboards and massive blitzes in
print with the constant hammering of fancy corporate logos supported
by extensive graphic treatments as the main selling proposition.
Test
1 - Can They Really See You?
Type your business name on Google and it matters not if that name
is of a corporation, product or service, because when a name is
used in business, it better stand up to the heat and bring you new
cash in sales, or else.
If
your search results prove that there are a few dozen other identical
names, then obviously your sales are going different places. Now,
if your name has hundreds of identical and thousands of similar
names in the marketplace, then you have a critical problem. Your
customers can't see you. Period.
Big
branding has been taken over by fluid Web pages and powerful URLs.
If viewers can't see you or find you easily, then it is a serious
crisis for your corporation. Between you and them, all you have
is a name, and if they can't see it, you simply wait in the dark.
Test
2 - Can They Clearly Hear?
Talk, whisper or yell out your names to your customers, colleagues,
friends or strangers -- preferably they never heard these names
before. Collect their thoughts and their perceptions against your
marketing messages to see if the name is correctly projecting your
goals or simply scaring them away.
If
your customers do not get a clear audio signal, then the mind simply
ignores these types of names and shuts them out. With so much chit
chat on cell phones and so much voice over the Internet today, if
a name is not precise and clearly audible, then it is only noise
to deaf ears.
Test
3 - Will They Talk About It?
Write the name in capital letters and see how many different ways
it can be spelled. Here you might find some serious flaws in its
alpha-structure, whereby a supposedly great and creatively good
name continuously gets confused and is either lost in spelling or
the customer forgets that there is a dash or a slash in between.
Sometimes, overly dramatic graphic renderings do not go along with
the name in a simple typed image, creating confusion.
If
customers are not connected with the name, and its latent message
is not directly related to their needs, they will not chat about
it. They simply shut it out. No budget can force them to do otherwise.
No name, no game.
If
any of the above applies to your names, than you have a critical
marketing problem, and no amount of branding will secure the desired
positioning in the customer's mind. Be assured, you are also not
the only one with these problems, as 90 percent of business names
have very serious limitations, burdened with extra luggage often
unknown to the corporation. Sales and marketing suffers while branding
budgets go down the drain.
One
Single Solution
True, you do need some typeface for your name, and you can easily
append a circle or a square or a triangle or a combination thereof
and you can select one, two or several colors to go along. That's
all that logos are good for now. The more simple the solution, the
better. No need to study six months and interview the entire city
on whether a circle is better than a square.
Get
a professional evaluation carried out strictly under the laws of
corporate naming, and nothing less. Forget about how and where you
got the name or how much you have spent. Simply concentrate on the
facts. How diluted is it? How confusing is it? How many ways can
it be spelled, and what is its long-term future?
Create
an open debate and use the latest technologies to solve the issues.
The big branding circus and the traditional name generation practices
are often the traps that bring about all these problems.
Remember,
names can be fixed very easily; all you need is to recognize the
problem and follow the strictest rules and the laws of corporate
naming so not to repeat the problems. Big logos will not solve your
marketing challenges.
Naseem
Javed, author Naming for Power and also Domain Wars,
is recognized as a world authority on global name identities and
domain issues. Javed founded ABC Namebank, a consultancy he established
a quarter century ago, and conducts executive workshops on image
and name identity issues. He can be contacted at njabc@njabc.com.
(The views expressed
here are those of the author and indiantelevision.com need not necessarily
subscribe to the same)
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