MAM expands service offerings

MUMBAI: has expanded its services on World Health Day. It will now offer crowd sourced sample collectors for home visits and crowd sourced hyperlocal doctors for complimentary test report reading, apart from storing patients medical records online. It also launched free Doctor Helpline to help users take first or second opinion regarding medical tests.

“100 per cent of the medical labs that we approached have tied up with us. Hospital chains too are supportive and tie-ups with Max Healthcare, Medanta, BLK, Express Clinics, Artemis, etc. are in various stages of implementation,” said founder Deepak Sahni.

“With feedback from initial users, we thought about the entire process of medical tests bottom up and saw multiple pain areas. The traditional systems are cumbersome, need multiple visits to a doctor first, then to medical lab next day, and then doctor again with the report. With Healthians, the patient gets better and faster experience,” added Sahni.

Post test reports, hyperlocal doctors offer complimentary report reading on the same evening through a call, as this helps them connect with new and incremental nearby patients. It is also in the process of tying up with chemists for aggregating offline demand.

While the scope of the service has expanded, the business model remains asset light. The hyperlocal sample collectors and doctors are crowd sourced. Apart from convenience, speed and savings, the platform also offers digital storage of medical reports.

“Digital storage of medical records has received limited success since it requires either the doctor or the patient to upload the test data online, which has friction. Since Healthians receives test data directly from labs, the systems is able to store the reports automatically,” admits Sahni.

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