MAM

Marketers today don’t know their customers: TRA Research’s N Chandramouli

A brand should not talk about itself but let people make it popular.

http://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2018/12/20/chand.jpg?itok=E0269cto

MUMBAI: The recently launched India’s Most Attractive Brands 2018 report ranked brands across categories based on an elaborate model measuring which brands the consumers desire the most. The results were calculated after thorough research that involved TRA interacting with people across the country and seeking their responses over a number of ‘attractive attributes’.

Speaking on the sidelines of the launch event, TRA Research CEO N Chandramouli shared some valuable insights into the marketing culture of today as well. He said that many marketers today do not know their customers They have made stark generalisations about who likes what and what has a market where. While they, in many cases, might be successful in increasing the sales, they lose out on carving an identity for the brand. They fail in driving ‘customer loyalty’.

“When it comes to ‘loyalty’, most brands rely on the customer to be loyal. They do not think that a customer has a number of options to choose from; one is spoilt for choices. Thus, the brands will have to adapt and deliver,” said Chandramouli.

He noted that brands today employ a marketing tactic called ‘dynamite advertising’—which is similar to an old fishing technique where fishermen dropped dynamite in the sea to easily catch the dead fish after the explosion. He implied that brands today are creating a lot of noise to boost sales but this form of advertising isn’t helping them in creating a distinct identity.

Chandramouli added, “Brands need to understand that sales and identity are two completely different things. The age of selling is dead. It’s the time to help people in buying. Thus, brands must think ten years ahead and do things that attract the customer. A brand shouldn’t be speaking about itself. In fact, the consumer should be talking about it and making it popular.”

But in an age and time of cut-throat competition and each brand focusing on unique marketing trends; it might become difficult to stand out. To this, Chandramouli said that brands should look into the data and studies and find out its own identity before promoting itself. He also said that brands shouldn’t rely completely on agencies for the creatives but rather be involved in creating their own identities.

It is imperative for brands of today to cut through the noise and come up with ideas that attract consumers. Be it creating campaigns that stand out or contribute to a social cause or sponsor programmes that reach their true target audience; brands will have to act if they want to stay relevant for the longer term.

Latest Reads

http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/FBB.jpg?itok=P2TZpMBt
fbb celebrated world shorts day with Rapper Chandan Shetty in Bengaluru

fbb, the fashion destination at Future Group, is back again this year with World Shorts Day on 21st April.

MAM Marketing MAM
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/aspire.jpg?itok=HSvTAprS
Panasonic India takes modern lifestyle to a new high with its latest brand campaign #AspireToMore

In an endeavor to provide total lifestyle solutions for its customers, Panasonic India, has recently launched a new marketing campaign “AspiretoMore” for its range of premium home appliances.

MAM Media and Advertising Ad Campaigns
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/ottomate.jpg?itok=qNoGbpRV
Ottomate and The Womb bring ‘common sense’ into smart fan innovations

In a category that has seen next to no meaningful innovation in the last 100 years, Ottomate plans to bring innovations to fans that today’s Indians truly want.

MAM Media and Advertising Ad Campaigns
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/mullen.jpg?itok=u0MT82BG
Mullen Lintas Bangalore to step up Ruosh creative mandate

Ruosh – premium footwear and accessories brand – has appointed Mullen Lintas as its brand agency.

MAM Media and Advertising Account
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/cornitos.jpg?itok=q5T8KQFm
Innovative product from Cornitos - Mélange Veggie Nacho Crisps

Keeping pace with the trend of healthy snacking, Cornitos has developed a innovative product - Mélange Veggie Nacho crisps, made from natural vegetable extracts blended with Corn Masa & seasoned with Himalayan Pink Salt and Roast Garlic.

MAM Marketing MAM
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/DAN.jpg?itok=3TlcVsYz
Kingston Technology, InDeed launch ‘Earth Edition’ flash drives on World Earth Day

In a bid to draw attention towards our planet’s current state, Kingston Technology has launched #EarthEditionDrive, which turns the Earth into a USB flash drive that educates and drives people to take action.

MAM Marketing Brands
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/ogilvy.jpg?itok=j7n2l8Ad
Ogilvy and Cricket.com

Introducing Cricket.com, a new sports content website and app for cricket fans powered by innovative data driven insights and content offerings.

MAM Marketing MAM
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/cartoon.jpg?itok=rkshX124
Cartoon Network collaborates with POPxo to launch The Powerpuff Girls collection

Cartoon Network continues its 20th-anniversary celebrations of The Powerpuff Girls by unveiling an exciting collaboration with POPxo, India’s largest community for women.

MAM Marketing Brands
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/04/22/Fit_Glow.jpg?itok=ragwg2Fa
Fit & Glow's digital-first marketing strategy

When in 2013, we started our company Fit & Glow Healthcare Pvt Ltd it was to work around our passion for health, wellness and nature-inspired beauty products. We wanted to introduce to the consumers a new concept of products which contained the best and the purest forms of bio-actives and...

MAM Marketing Brands

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories