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| Interview with E-City
Entertainment head - corporate partnerships and communications Prakash
Mirpuri |
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"Entertainment
malls now an integrated marketing and communication medium"
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| Posted
on 25 March 2003 |
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He
is confidence personified when it comes to talking about the newly
coined term (at least in India) - "corporate partnerships"
- which, he says, will change the way in which entertainment malls
in India are marketed. Prakash Mirpuri has been designated as Essel
group's E-City Entertainment's head, corporate partnerships and
communications - a term which he claims has been inspired by the
classified ad columns of the US based Advertising News. Mirpuri,
a commerce graduate from Mumbai's Sydenham College of Commerce,
completed his post-graduation in law and international marketing
management.
Mirpuri
brings to the table over 20 years of experience in the entertainment
and communication industry. Mirpuri has been instrumental in setting
up the Water Kingdom (a part of the Essel Group) and also the Indian
Association of Amusement Parks. E-City Entertainment (I) (E-City)
is a part of the Essel Group and was incorporated in 1999. Mirpuri
is streamlining the group plans to have around 12 such Family Entertainment
Centres all over India, called Fun Republics. The first of these
Fun Republics opened at Ahmedabad in July, 2001 and the second is
scheduled to open in Mumbai by the end of May.
Mirpuri admits that he is more of an outdoor person and enjoys his
weekly quota of two hours of "night clubbing". He also
watches less than two minutes of TV but is more of a radio and mobile
SMS person. A hard-core "Netophile", Mirpuri indulges
in nearly three hours of work/pleasure related surfing every day.
In
a tête-à-tête with indiantelevision.com's Ashwin
Kotian,
Mirpuri speaks about how advertisers and ad agencies can benefit
from leveraging corporate partnerships in entertainment malls. He
also speaks about how the first Fun Republic in Mumbai will provide
several opportunities.
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How
do entertainment malls in the developed countries provide communication
opportunities to advertisers?
Theme
parks and entertainment malls have become an integrated marketing
and communication medium to enable visitors to interact directly
with the brand and where applicable, sample the line of products
that the brand offers.
Each
of them can channel key programme and brand messages through various
multiple marketing platforms like live events, sampling, promotions
and in-FEC advertising to reach targetted consumers at the local
level.
Malls
in the west are becoming a community resource for visitors, seniors,
families and teens. They provide direct consumer contact with shoppers
and visitors in a venue large enough to handle national tours, local
events and customized entertainment opportunities that appeal to
all age groups. When combined with technological capabilities such
as the power to provide digital data capture, surveys, coupons and
sampling to co-marketing partners, the end-result is a solution
that cannot be duplicated in the marketplace.
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Tell us about corporate partnerships and how they are revolutionising
marketing of entertainment malls globally?
Corporate
Partnerships is a new tool to include in any brands marketing and
media plans. An entertainment mall offers a multi-media, multi-impression
opportunity which lets the shopper discover the brand messages again
and again throughout his time at the mall.
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| "When
consumers visit an entertainment mall, they are open to advertising
messages - their defences are down as they are not expecting
a battering of ads. Moreover, they have come with the intention
of spending money and having a good time" |
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How
will Indian advertisers or corporates benefit from using e-city's
Fun Republics?
Entertainment properties, by nature, have fixed revenue streams
- ticket sales. But abroad, well known players such as Disney have
one-third of their revenues coming from ticket sales; one third
each from merchandising and content.
Therein
lies the opportunity for entertainment proprietary owners who can
conjure up various ways to connect with consumers. Contemporary
media landscape has resulted in consumers, being fragmented and
evasive. Mass media was the only option earlier but global research
has shown that entertainment malls provide an attractive and suitable
option.
When
consumers visit an entertainment mall, they are open to advertising
messages - their defences are down as they are not expecting a battering
of ads. Moreover, they have come with the intention of spending
money and having a good time. Research also shows that the closer
the advertising to the consumer (at the point of sale) the better
the impact on the sales.
Entertainment
malls can also propagate "place based media". Abroad,
there are several instances of VSATs being used to deliver customised
messages to target audiences - for instance one set of messages
being beamed to vets from vendors of animal products; another set
of messages being shown through personalised broadcasting systems
to people who are working out at treadmills.
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| "When
inaugurated in May end, Mumbai's Fun Republic will be a complete
young-adult destination by itself. E-City has a proactive, flexible
and aggressive marketing and promotional strategy to ensure
that the complex continues to remain high on the choice set
of target customers" |
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What
is so unique about Mumbai's Fun Republic?
What
makes it unique is the fact that the space being offered is part
of what will be Mumbai's first, truly integrated "Young-Adult
Entertainment Centre". Young Adults as a segment, do not currently
have any integrated entertainment venues dedicatedly targeted towards
their lifestyle and Fun Republic in Andheri (Mumbai) is set to fill
this much-felt vacuum.
Fun
Republic is spread over a total area of 1,85,000 square feet and
will have a 4-screen state-of-the-art cinema multiplex with 1300
seats, a food court, a huge shopping area and parking facilities
for 650 cars. The top two floors of the Fun Republic complex will
house an exclusive, membership-only, lifestyle zone branded as Experia.
Experia will have Reviva - a fitness zone, Positivity will be the
personality zone, 5 concept lounges called El Dorado, Starz-a fine
dining restaurant with a bar, Federal Bureau of Intoxication (FBI)
- a cluster of bars and dance floors, Matrix-a studio area, Cacophonyx
- a collection of games and Fortune Zone which has games of chance.
When
inaugurated in May end, Mumbai's Fun Republic will be a complete
young-adult destination by itself. E-City will have a proactive,
flexible and aggressive marketing and promotional strategy to ensure
that the complex continues to remain high on the choice set of target
customers.
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How do you plan to convince advertisers or rather partners about
the benefits of jumping on to the bandwagon of corporate sponsorships?
E-City already has a 250,000 square feet complex up and running
at Ahmedabad since July 2001. Over 3.25 million people visit it
each year. The specific promotional efforts undertaken for retail
activities have yielded very high conversion rates at participating
outlets. Fun Republic, Ahmedabad is today a living testimony to
the belief that integration of diverse entertainment options, when
backed with planned and aggressive marketing and promotional efforts,
can make a success story.
We
plan to turn the entire entertainment mall in Mumbai into a potent
advertising environment / medium with larger than life impact right
where the customer shops with big, bold productive formats created
specifically for malls.
As
far as media planners and advertisers are concerned, the biggest
challenge is to counter the inherent resistance and hesitancy.
Advertisers
and ad agencies are always wary of media where there is no control
over the physical aspects such as maintenance of the signage, amongst
others. Basically, there is no precedent; it hasn't been mapped,
it is an uncharted territory and very often unmeasured media.
We
are planning to offer certain pioneering value additions such as
a Traffic Audit Bureau with the assistance of a third party research
agency. We shall study aspects such as footfalls, OTS (opportunity
to see), recall and perhaps even impact. In certain cases, the costs
will have to be shared between the clients, ourselves and the research
agencies by way of mutual deals.
We
also plan to take away the operational hassles by offering clients
access to our own creative team personnel who will supervise the
entire operation. We shall also have random spot checks in association
with the clients. In case of certain anomalies, we shall be flexible
enough to offer extensions on an annual basis.
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| "As
far as media planners and advertisers are concerned, the biggest
challenge is to counter the inherent resistance and hesitancy.
Basically, there is no precedent; it hasn't been mapped, it
is an uncharted territory and very often unmeasured media." |
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How
do you plan to ensure footfalls through advertising partnerships?
What about synergies with Zee bouquet?
We are
adopting a strategy that "money saved is money earned"
rather than incurring capital expenditure first and then recovering
the same.
We
shall create a certain alliance club comprising of non-competing
power brands which will partner us in advertising and marketing
efforts. These brands will participate in infrastructure related
costs in addition to ongoing promotional costs.
We
shall definitely leverage the synergies within the Zee / Essel group.
For our Ahmedabad operations, we have developed promotions on Zee
TV and Alpha channels. Of course, we shall have to demonstrate the
impact of such alliances - for instance we could give away programme
guides to the audiences or develop opportunities for facilitating
film-goer reactions which can be broadcast on the film based programmes
on the channels.
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| "We
shall also offer value to the youth adults at all times through
a unique mix of loyalty programmes revolving around food, movies
and shopping" |
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How
will the positioning of the Fun Republic help advertisers to connect
to the youth?
We
are targeting the young adults but we won't alienate the others.
The tone and style of communication will be the underlying element
in all communication. We shall also offer value to the youth adults
at all times through a unique mix of loyalty programmes revolving
around food, movies and shopping.
Teens
visit the malls very often; Teens spend a large percentage of their
allowance in malls; Malls are the 3rd most popular shopping venue
for teens; Teens and "tweens" still prefer brick and mortar
stores to e-tailers because the mall is still where they meet and
like to hang out with their friends; Teens have immense buying power;
Influencers - Teens have a huge influence over every day and new
purchases made by their parents; Open minded - Teens like to try
and test new products and new technology. The teen market will grow
by leaps and bounds in the next decade.
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What kind of a proposition will you offer other retailers who
plan to become a part of the Fun Republic?
The
estimated annual traffic to Fun Republic, Andheri, as a whole will
be in the region of three million people annually. The socio-economic
profile of the target customers is likely to be SEC (socio-economic
classes) AB hence retailers are assured a captive audience, which
has adequate disposable income. This integration promises to make
it an attractive proposition for retail entrepreneurs and shoppers
alike.
The
most compelling attraction for prospective retailers is the fact
that they are guaranteed a huge captive audience of young adults
who will visit the complex to partake the varied and integrated
leisure facilities as they are all housed under one roof.
The
second compelling reason for prospective retailers is the fact that
this retail space is not being offered by a typical real estate
developer but rather by an established, marketing-oriented, entertainment
service provider with a national presence.
The
relationship with the retailers will cross the boundaries of a typical,
normal relationship between a mall owner and a tenant. So the retailer
is assured that E-City, the retail space owners will collaborate
with them in their business efforts by putting the marketing muscle
of E-City behind the retailer to ensure the success of the retailer.
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