Interview with Mudra Communications president (north and east), Hemant Misra
   
 
" One account in a year is good enough provided it is a quality brand with a vision"
   
  Posted on 9 October 2003
   
 

"One campaign in a year can provide you tremendous thought leadership." This viewpoint of Hemant Misra
depicts clearly what the president of Mudra Communications' for northern and eastern region is focusing upon.

For Misra, who has been involved with Mudra for nearly 12 years, it's not the business volume but the quality of the client that matters most. "One account in a year is good enough provided it is a quality brand with a vision." And working on an outstanding creative product is what Misra strives to achieve for each and every brand his agency is involved in.

Misra is quite pleased with the way Mudra's operations have shaped in the recent past. According to him, the advertising industry is currently going through tough phase as agencies continue to undercut on their fees in order to lure new clients. But Misra is unfazed by this and feels the agency continues to function as per its vision, exemplified by new gains and work for brands such as Enticer and Samsung CDMA phones.

Besides agency's operations, Misra spoke to indiantelevision.com's
Ritesh Gupta on how he has managed to stay with one agency for such a long duration. Excerpts:

   
  How has Mudra Communications performed over the last year?
We had a wonderful run last year and managed a tremendous spurt in growth. That is despite the advertising industry facing tough times, owing to the increasing squeeze in margins.

Increasingly, the clients are not willing to pay the amount they should for the services. And this is because agencies are involved in undercutting. Cutting on the costs affects the functioning of the agency in terms of resources and eventually work. At the same time, role of agencies has evolved. Today agencies are more of marketing partners. Advertising is only one job and there are other value-added services. Agencies need to re-invent themselves.
   
 

So achieving growth in such environment must have been satisfying.
Yes, it has been very satisfying. Two significant developments last year were - wins of entire Yamaha account and Samsung CDMA business. Both are large and very good clients. It has been satisfying both in terms of new business and work. Enticer campaign won the `campaign of the year' award in the two-wheeler segment and Samsung CDMA campaign was successful too.

   
 

How has been the creative output of the agency? Any restructuring on the anvil?
Over the last three or four years, there has been an increase in demand to do work for immediate results. This has led to a whole lot of promotional creatives. However, clients have also realized unless the creative product is outstanding, sales results may not be adequate.

I am satisfied with our creative output last year, while we may not have won as many awards as we have in the past we surely made cash registers ring for our clients and that is truly satisfying to both clients and agency.

   
 
"It is important that the brand seeks contribution and not financial deals"
   
 

Mudra Delhi office continues to work with clients like McDonald's, Mitsubishi Lancer and Samsung. What is the strength of the agency?
Inherent in Mudra's growth is our passion to succeed, passion to make our client succeed. We do have an affiliation with DDB Needham but it doesn't contribute in any business alignments. Unlike other top agencies, we strive to gain business purely on our strengths. So it is critical for us to make our clients succeed. And accordingly the success result in strong client-agency relationship. Being more business-oriented has helped us to enjoy relationship with our clients.

   
 

Samsung re-aligned its business this year. Which part of their business Mudra handles currently?
Samsung has chosen to differentiate its home appliances business from the consumer electronics. We continue to work on the consumer electronics business, corporate account, part of IT business and Samsung CDMA phones.

   
 

What is Mudra's approach towards new business?
We are hungry but not desperate. We don't go for all pitches that we are invited and this is for various reasons. It is important that the brand seeks contribution and not financial deals. We also don't go for clients who keep shifting agencies. Let's say if a client had three or four agencies in three years, there is no point for going for such an account.

The ideal situation for us is if a client, who is happy with it's current agency, shift to Mudra after we demonstrate what Mudra can do for them. When such a shift occurs, it is truly for strategic inputs.

   
 
"Today agencies are more of marketing partners. Advertising is only one job and there are other value-added services"
   
 

Which categories is Mudra trying to work upon to diversify the portfolio?
We are working on some, but cannot disclose the details now. And yes, we do have plans for new categories. One account in a year is good enough provided it is a quality brand with a vision.

In the recent past, Mudra benefited as it capitalized on the opportunities in the telecommunication sector. The Mumbai office handles Reliance Infocomm account while we work on Samsung CDMA business.

I feel there is more growth in Delhi than Mumbai. I can't say for other agencies as it depends on the kind of portfolio an agency has. There is definitely room for growth for us.

   
 

You have been with Mudra since 1992. In an industry, where job shifting is quite common, how have you motivated yourself?
I have been changing jobs within the agency and kept on re-inventing from time to time. I have had the experiencing of heading the Kolkata branch. I had to deal with new clients and at the same time had the satisfaction of winning new accounts in a completely new environment. I knew nothing about the market, so it was very satisfying. When I came back to Delhi in mid-90's, I worked exclusively on McDonald's account. Looked after their marketing, advertising, merchandising and was involved in a big way.

   
 

What's on your agenda? Any absolute figures for growth?
To me perception is more important. They are two kinds of leaders - market leader and thought leader. And if you manage to gain thought leadership, business growth will definitely happen. It's not for sure if you are market leader, you are also thought leader. Also one campaign in a year can provide you tremendous thought leadership.

   
  Click for more MAM interviews
   
 
Email this page Print This Page Home
 
 
 

Contact Us | Feedback | About Indiantelevision | Disclaimer
© 2001- 2005 Indian Television Dot Com Pvt Ltd. All Rights Reserved.