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Interview with Mudra
Communications president (north and east), Hemant Misra |
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"
One account in a year is good enough provided it is a quality
brand with a vision" |
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Posted
on 9 October 2003 |
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"One
campaign in a year can provide you tremendous thought leadership."
This viewpoint of Hemant Misra
depicts clearly what the president of Mudra Communications' for
northern and eastern region is focusing upon.
For Misra, who has been involved with Mudra for nearly 12 years,
it's not the business volume but the quality of the client that
matters most. "One account in a year is good enough provided
it is a quality brand with a vision." And working on an outstanding
creative product is what Misra strives to achieve for each and every
brand his agency is involved in.
Misra is quite pleased with the way Mudra's operations have shaped
in the recent past. According to him, the advertising industry is
currently going through tough phase as agencies continue to undercut
on their fees in order to lure new clients. But Misra is unfazed
by this and feels the agency continues to function as per its vision,
exemplified by new gains and work for brands such as Enticer and
Samsung CDMA phones.
Besides agency's operations, Misra spoke to indiantelevision.com's
Ritesh
Gupta
on how he has managed to stay with one agency for such a long duration.
Excerpts:
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How has Mudra Communications performed over the last year?
We had a wonderful run last year and managed a tremendous spurt in
growth. That is despite the advertising industry facing tough times,
owing to the increasing squeeze in margins.
Increasingly, the clients are not willing to pay the amount they should
for the services. And this is because agencies are involved in undercutting.
Cutting on the costs affects the functioning of the agency in terms
of resources and eventually work. At the same time, role of agencies
has evolved. Today agencies are more of marketing partners. Advertising
is only one job and there are other value-added services. Agencies
need to re-invent themselves. |
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So
achieving growth in such environment must have been satisfying.
Yes, it has been very satisfying. Two significant developments last
year were - wins of entire Yamaha account and Samsung CDMA business.
Both are large and very good clients. It has been satisfying both
in terms of new business and work. Enticer campaign won the `campaign
of the year' award in the two-wheeler segment and Samsung CDMA campaign
was successful too.
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How
has been the creative output of the agency? Any restructuring on
the anvil?
Over the last three or four years, there has been an increase in
demand to do work for immediate results. This has led to a whole
lot of promotional creatives. However, clients have also realized
unless the creative product is outstanding, sales results may not
be adequate.
I am satisfied with our creative output last year, while we may
not have won as many awards as we have in the past we surely made
cash registers ring for our clients and that is truly satisfying
to both clients and agency.
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| "It
is important that the brand seeks contribution and not financial
deals" |
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Mudra
Delhi office continues to work with clients like McDonald's, Mitsubishi
Lancer and Samsung. What is the strength of the agency?
Inherent in Mudra's growth is our passion to succeed, passion to
make our client succeed. We do have an affiliation with DDB Needham
but it doesn't contribute in any business alignments. Unlike other
top agencies, we strive to gain business purely on our strengths.
So it is critical for us to make our clients succeed. And accordingly
the success result in strong client-agency relationship. Being more
business-oriented has helped us to enjoy relationship with our clients.
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Samsung
re-aligned its business this year. Which part of their business
Mudra handles currently?
Samsung has chosen to differentiate its home appliances business
from the consumer electronics. We continue to work on the consumer
electronics business, corporate account, part of IT business and
Samsung CDMA phones.
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What
is Mudra's approach towards new business?
We are hungry but not desperate. We don't go for all pitches that
we are invited and this is for various reasons. It is important
that the brand seeks contribution and not financial deals. We also
don't go for clients who keep shifting agencies. Let's say if a
client had three or four agencies in three years, there is no point
for going for such an account.
The
ideal situation for us is if a client, who is happy with it's current
agency, shift to Mudra after we demonstrate what Mudra can do for
them. When such a shift occurs, it is truly for strategic inputs.
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| "Today
agencies are more of marketing partners. Advertising is only
one job and there are other value-added services" |
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Which
categories is Mudra trying to work upon to diversify the portfolio?
We are working on some, but cannot disclose the details now. And
yes, we do have plans for new categories. One account in a year
is good enough provided it is a quality brand with a vision.
In
the recent past, Mudra benefited as it capitalized on the opportunities
in the telecommunication sector. The Mumbai office handles Reliance
Infocomm account while we work on Samsung CDMA business.
I feel
there is more growth in Delhi than Mumbai. I can't say for other
agencies as it depends on the kind of portfolio an agency has. There
is definitely room for growth for us.
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You
have been with Mudra since 1992. In an industry, where job shifting
is quite common, how have you motivated yourself?
I have been changing jobs within the agency and kept on re-inventing
from time to time. I have had the experiencing of heading the Kolkata
branch. I had to deal with new clients and at the same time had
the satisfaction of winning new accounts in a completely new environment.
I knew nothing about the market, so it was very satisfying. When
I came back to Delhi in mid-90's, I worked exclusively on McDonald's
account. Looked after their marketing, advertising, merchandising
and was involved in a big way.
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What's
on your agenda? Any absolute figures for growth?
To me perception is more important. They are two kinds of leaders
- market leader and thought leader. And if you manage to gain thought
leadership, business growth will definitely happen. It's not for
sure if you are market leader, you are also thought leader. Also
one campaign in a year can provide you tremendous thought leadership.
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