BANGALORE: Café retail chain Café Coffee
Day has opened its 200th café in India. The outlet at Indiranagar
in Bangalore was inaugurated by former Miss India Neha Dhupia in the
presence of Amalgamated Bean Coffee Trading Company Ltd. (ABCTCL)
chairman V. G. Siddhartha.
Siddhartha
also named Mr. and Mrs. Sanjay Nam Joshi as "Lifetime Customers"
of the chain, as they have been frequenting Café Coffee Day
ever since it opened its first café in Brigade Road, Bangalore
in 1996, and call it their second home!
CCD showcased its new initiatives for improvement
of customer satisfaction which included a new portable retail automation
system that can be slung around the neck or clipped to the belt that
enhances service levels and hence improve customer experience.
This device helps in
(1) Enhancement of table service with wi-fi enabled hand-held order
taking devices to avoid delays
(2) Instant Bill printing which can be clipped to the customer table
to reduce staff intrusion
(3) Provide information about customer name and preferences traced
to previous back orders
(4) Acceptance of credit cards in the future, hence more mode of payment
options for the customer.
Siddhartha
also named Mr. and Mrs. Sanjay Nam Joshi as "Lifetime Customers"
of the chain, as they have been frequenting Café Coffee Day
ever since it opened its first café in Brigade Road, Bangalore
in 1996, and call it their second home!