Café Coffee Day inaugurates 200th outlet

BANGALORE: Café retail chain Café Coffee Day has opened its 200th café in India. The outlet at Indiranagar in Bangalore was inaugurated by former Miss India Neha Dhupia in the presence of Amalgamated Bean Coffee Trading Company Ltd. (ABCTCL) chairman V. G. Siddhartha.



Siddhartha also named Mr. and Mrs. Sanjay Nam Joshi as "Lifetime Customers" of the chain, as they have been frequenting Café Coffee Day ever since it opened its first café in Brigade Road, Bangalore in 1996, and call it their second home!



CCD showcased its new initiatives for improvement of customer satisfaction which included a new portable retail automation system that can be slung around the neck or clipped to the belt that enhances service levels and hence improve customer experience.



This device helps in

(1) Enhancement of table service with wi-fi enabled hand-held order taking devices to avoid delays

(2) Instant Bill printing which can be clipped to the customer table to reduce staff intrusion

(3) Provide information about customer name and preferences traced to previous back orders

(4) Acceptance of credit cards in the future, hence more mode of payment options for the customer.

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