Reliance Infocom, Indian Rlys tie up for mobile bookings

MUMBAI: Reliance Infocomm, in association with Indian Railway Catering and Tourism Corporation Ltd (IRCTC), has launched railway ticket booking service through Reliance IndiaMobile (RIM) in New Delhi. The new service was inaugurated by Railway Minister Lalu Prasad Yadav.


IRCTC managing director MN Chopra, who was present at the inauguration said, "With a view to extending access to a larger customer base, IRCTC sought to implement other means of providing access - those that would be more easily available to customers. With the mobile revolution in India, large numbers of potential customers, who may not have ready access to Internet now have access to mobile phones. IRCTC, therefore, developed a system, whereby mobile service operators could access IRCTC's rail reservation services."


Easy menu-driven navigation of the application on R World makes train ticket booking on RIM the most convenient option anywhere, anytime, bringing online reservations to millions of mobile phones, without the need to look for PCs or Internet connections. Customers can pick their travel destinations, class of travel, intermediary stops, without having to remember train numbers, station codes and reservation codes while booking their rail tickets on this R World application.

"We are proud to be associated with IRCTC in their maiden initiative which offers the most convenient way of booking the train tickets through mobile phones. This facility on R World provides access to millions of new users who have not registered with IRCTC, and allows them to make reservation through RIM. With a customer base of over 8 million users, Reliance Infocomm offers immense potential to this unique initiative from the IRCTC," said Reliance Infocomm president applications and solutions group Mahesh Prasad.

R World offers the convenience of PC-like interactivity and easy navigation on mobile handsets, where all train routes and their corresponding train numbers can be accessed. It not only displays both availability and fare in real time, but also offers availability of seats for all five days around the desired date of travel. RIM subscribers can use credit cards to book the ticket.

"This service is currently available to RIM customers using colour handsets in New Delhi and NCR. It will progressively be made available even on the black and white handsets and subsequently activated in all other cities in keeping with the rollout plans of IRCTC," added Prasad.

Three-step process to book tickets through RIM:

Step 1: Train and Date Selection:

-- After logging on train reservation application, the user can choose the start and destination stations from drop down menu.

-- After choosing the route, the user can invoke calendar to select date of journey. The application will check for valid dates of reservation after which the user can select the class, which he intends to travel.

-- On submission of this data, the user is presented with the list of trains plying on that route. In the train selected by the user, the availability is displayed along with the fare details.

Step 2: Providing Passenger(s) Details:

-- User needs to enter the details of the passenger including address for delivery of the ticket.

Step 3: Online Payment for the Ticket:

-- Before the user proceeds to pay and book the tickets, he/she is presented with confirmation screen displaying the details such as the train number, date and class of journey, passenger details, delivery address and the total fare with service charges.

-- The user has to enter the details of his/her credit card to proceed for payment of the tickets booked. Once IRCTC debits the card and books the ticket, the details of the ticket is displayed to the user.

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