| Sengupta on her behalf emphasised on the fact that
there were no writings available on how to market to the women and
the generalisations that all women are alike is a huge pitfall. "Listening
rather than hearing is a tenet, which takes on magnified importance
with the Indian woman customer. Hence marketers need to scratch the
surface of what she says to decide what she really means. A surefire
way of building loyalty to your brand with the Indian woman is to
offer her SOLUTIONS rather than PRODUCTS," Sengupta accentuated.
She also said that marketers should realize the woman's priorities
and aspirations and that value comes in many forms for her. A woman
who may bargain with the vegetable vendor may go ahead and splurge
on a Gucci accessory. "By creating co-user connections by connecting
the female to one's brand as an adhesive platform yields rich dividends
in terms of mass commitment and even brand extension," Sengupta
explained.
Ramnathkar's company Fem Care is the one that sells fairness creams
to the Indian women. She took the podium by saying that whatever
said and done, women do use these creams for themselves rather than
for others as every woman has a desire to look good and feel good.
She said that the woman today had evolved into a versatile, financially
secured and a self satisfied person. A survey conducted by them
among 4000 unmarried women of 19 - 24 years of age in the SEC A
and B category in nine Indian cities revealed a dramatic change
in today's woman. She no longer wanted to be the epitome of exception
and indulge in frugal living. She was no longer accommodating and
needed her own space and comfort and believed that a big car and
a big house were a must for a happy life. She was the decision maker
who decided what came inside the house. In 1982 when Fem bleach
was launched, it wooed the women of India and today Fem has become
synonymous with women.
Kinetic's Firodia went on to say that their scooter was the first
scooter that women could ride as prior to the Kinetic, there were
no gearless scooter and a woman riding a two wheeler was unheard
of. But Kinetic's TG was not the woman - she came as a surprise
customer for them. Their TG was the modern educated urban male or
the head of the family. While the women customers were welcomed
by the company, there was a serious threat they faced - The Kinetic
began to be seen as a woman's vehicle. What Kinetic did was not
alienate the women buyer but also appeal to the men buyers. They
posed Kinetic as a 'Family scooter.' Hence the change in attitude
towards the scooter came and both the TG bought it for entirely
different reasons.
Firodia said that what marketers should do was to reduce the woman's
daily burden so that buying should be hassle free for her. "What
women want is simplicity and one should ensure that she is reasonably
satisfied with the product and hence nurture brand loyalty. Another
thing that is important is the selection of media mix while targeting
the woman," said she.
Dalal said, "The millennium has heralded an era of the upwardly
mobile woman as she has changed the way she looks at herself and
this in turn has changed the way the world looks at her. The end
of the proverbial glass ceiling days are over." She went on
to say that this has taken place because the gender barriers in
the workplace have become a thing of the past. Also, the emergence
of nuclear and dual income families have been instrumental in this
transformation. The primary influencers for women are the print
media, television (ads, serials), brand names, peer group, price,
family and kids.
Some of the emerging trends in women's marketing, Dalal pointed
out, were:
" Value for money
" Shopping experience
" Convenience
" Variety
" Quality
" Discounts
Mirchandani spoke about how gold jewelry was seen as an adornment
and a security symbol for a woman and that was the sole reason why
they buy gold. She said, "There are two core consumer groups
for Gold jewelry - the ostentatious traditional married woman and
the passionate indulgent woman." World Gold's communicative
objectives were to make gold a meaningful part of daily life - for
a young teenager - trendy and delicate jewelry; for a married woman
- traditional jewelry and for a working woman - non fussy jewelry.
There was an increase of 16 per cent demand for gold last year and
this year the figure has risen to 20 per cent, she said.
The last speaker of this session was Madhvani who belied some assumptions
such as women don't read newspapers and that they watch afternoon
soaps. She said that women's readership of language dailies has
gone up in the SEC A 25+ years segment and that women are multitasking
while watching television in the afternoon and hence their full
attention is not on the television.
Madhvani pointed out that while it was believed that women shop
for household goods only once a month - either the first or the
last week of the month was very untrue. She said that shopping was
no longer a chore for them - it was quasi entertainment. Another
interesting assumption was that women watch only entertainment or
movie channels. This assumption again fell flat on its face when
Madhvani said that the male-female ratio for watching Discovery
channel was 60:40, for ESPN was 67:33 and for Aaj Tak was 60:40.
Hence advertisers need to make note of this and not go blindly by
popular assumptions when they advertise. She also pointed out that
banks and insurance companies were finally waking up to the reality
of the powerful woman consumer.
Madhvani ended on a very interesting note showing a clip of a signpost
with the words - 'Men at Work' written on it. She said, "How
many times have we seen 'Woman at work' signposts? That's because
women are working all the time. My message to brand managers is
that try to listen and then you will hear!"
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