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The 2004 Asia Telecom Index found that in India, multi-coloured
screens and speaker phones are currently the most popular handset
features amongst current and future wireless subscribers, and 72
per cent and 60 per cent respectively say that they would ensure
their next mobile had these features.
In India, the study was conducted in the 8 major cities of Delhi,
Mumbai, Kolkata, Chennai, Hyderabad, Bangalore, Ahmedabad, Lucknow,
through face-to-face interviews among a sample base of 1843 respondents
- SEC A, B, C, males and females, in the age group of 16 - 69 years.
Looking regionally across Asia Pacific's current and future wireless
subscribers then the features that most respondents would seek in
their next mobile phone are colour screens (77 per cent), integrated
digital cameras (71 per cent) and multi-media messaging (67 per
cent). Surprisingly, given its basic nature, voice recorder came
in as the fourth most popular, must-have phone feature (61 per cent).
"Colour screens, cameras, MMS capability and voice recording
are universally desirable, but differences do exist between consumers
in developed and less developed markets." said Hanis Harun,
TNS regional director for Telecoms Asia Pacific. "In developed
markets like Hong Kong, Japan, Korea, Singapore and Australia, video
phones and PC connectivity come higher up consumers' wish list.
While in developing markets like China, Philippines and India, wireless
headsets, Bluetooth and MP3/CD player are relatively more important.
It is important that handset manufacturers and service providers
understand the 'hot buttons' of consumers in different markets and
create the ideal handset and applications bundles accordingly.
Perhaps not so remarkably, it was Japanese consumers that emerged
as the undisputed leaders in terms of the sophistication of features
they currently have on their handsets with 86 per cent of respondents
having a colour screen, 65 per cent an in-built camera and nearly
one third (31 per cent) video cameras. Following a close second,
were users in Korea where nearly twice as many people (63 per cent)
than in China (34 per cent) have colour screen handsets, more than
one third (36 per cent) have integrated cameras and one in five
(21 per cent) have handsets with video cameras.
Hong Kong and China are the other two markets where fairly sophisticated
handsets are being used leading the pack in terms of Bluetooth availability,
usage of wireless headsets and voice-activated commands and dialing.
62 per cent of Hong Kong mobile users also have speaker phone functionality,
well ahead of the rest of Asia. Penetration levels for sophisticated
features like Bluetooth, PC connectivity and smart phone features
and software were found to be relatively lower for India, below
5 per cent vis-à-vis other countries' surveyed.
"The growth story in Asian wireless telecoms has been and
continues to be remarkable. As a hub for technology and a home to
both some of the world's highest mobile penetration and biggest
potential mobile telephone markets, the region's position is unlike
any other. For handset manufacturers and network providers, these
latest findings bode very well as it's clear that even in countries
where current networks cannot support sophisticated multi-media
applications, interest runs high and consumers are at the ready.
The task will now be delivering these services which consumer want,
and to a high standard." Hanis concluded.
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