| MUMBAI: The Ad Club Mumbai Ad Review is
becoming one of these eagerly awaited opportunities for the advertising
and marketing fraternity to get together and take stock of what's
going on in the business. And this was more than evident in the 2002
Ad Review which was presented by marketing maven Rajeev Bakshi, the
chairman of Pepsico India at Mumbai's Taj President Hotel on 17 February.
Present in the audience were several top advertising head honchos,
big wigs from the print media, advertisers, mid-level media, creative
and client servicing professionals.
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"The
year 2002 witnessed unmemorable creatives due to excessive emphasis
on promotions and discounts. However, ad agencies captured some
of the concepts well" |
Bakshi, a "believer in brands and one who supports advertising
related risks", gave the marketers viewpoint and refrained
from talking about his own company's advertising in 2002. But he
immediately plunged into consumer ka Dil kya chahta hai while
ably interspersing his presentation with humour (the way he pronounced
"SEC C" and made it sound like "sexy").
Bakshi, who admitted that he had received different bits of advice
from his peers on how to go about making the annual Ad Review presentation,
primarily talked about three major concepts which were evident from
the 2002 trends: Youth stretching, Savvy subsisters
and excitement around consumerism.
Bakshi mentioned that when one studies the strong undercurrents
of "what lies beneath" these 2002 trends, one would get
an idea of "what would fit in to the continuum" of ads
in the near future.
Speaking to indiantelevision.com, Bakshi
said that 2002 witnessed unmemorable creatives due to excessive
emphasis on promotions and discounts. However, he added that the
above mentioned trends and concepts were captured well by the ad
agencies in the year under review.
Bakshi also mentioned that the challenges for the future include:
shifting from "selling to seducing"
as the excitement in the buying experience is critical; ensuring
that "imagination leads to experimentation (on behalf of the
consumer) and thereby risks" maintaining a sense of "lightheartedness."
To give you an idea of what he what trying to say, here are some
excerpts from Bakshispeak
Concept one : Youth
Stretching
"Youth Stretching" is being pursued like never
before and the anthem of this generation could be Aamir Khan singing
Kohi Kahe
with gay abandon in the film Dil Chahta
Hai.
Some of the characteristics of the "youth stretching"
phenomenon are:
* More than 47 per cent of the total TVCs (TV commercials) in 2002
addressed the youth-oriented categories (denims, soft drinks). The
year 2002 also witnessed a trend where advertisers projected youthful
values even in categories that were traditionally targeted at the
older age groups (durables, insurance, banking and finance).
* Indian advertisers must look at maturing as well as younger consumers
because the aggregate size of the population in the 25-44 years
age group is almost as much as the 5-20 years age group. It is not
necessary that Indian advertisers must blindly follow the greying
marketing of the developed nations in the west.
* India is still a young country with more than 58 per cent of
the population below 20 years. The key is to determine whether the
target audiences are young enough to enjoy or old enough to afford.
* The mindset of the first children of liberalisation (who were
exposed to a new phase of consumerism in the 1990s) is different.
This generation doesn't harbour any guilt in acquiring wealth, showing
it off or spending. In fact, even the elder "young-at-hearts"
are keen on enjoying youthfulness longer. The
Mastercard TVC showing the older male willing to give his wife several
joys in life demonstrates this.
* There is a conscious casualness about this generation of people.
This generation of "chilled out" adults takes life less
seriously. The advertising fraternity reflected these trends by
creating ads and TVCs aligned to this way of thinking.
In fact the ICICI Prudential ad (Retirement
sirf kaam se) talks about retirement but it isn't about retirement
as it shows a relatively younger person. Even Cadbury's chocolate
ads showed slightly older people (husband and wife cheating on each
other for the sake of their Cadbury Temptations).
* The people belonging to this generation are enthusiastically
burying their socialist mentality. They are looking at more opportunities
and resources to keep their age at bay.
* There is sense of "youth feel" (entrepreneurial spirit),
"youth think" (creativity and imagination) and "youth
do" (trying out new things, experimentation and enjoyment)
which permeates through all levels.
* The current breed of "young-at-hearts" has a lot of
ambition, aspiration and is opportunistic. Its members are not necessarily
rebellious but will not cringe from using every trick in the trade
to succeed. They relish the prospect of realizing their dreams and
aspirations. This was aptly shown in the Standard
Chartered Bank (Hoga Hoga) TVC.
* The "young-at-hearts" are also
restless despite being successful at a young age. Maruti Udyog's
Wagon R TVC showing an architect indulging in pleasures obtained
by training his pet Doberman dogs.
* A new phenomenon which was noticed was
the death of aukaat(social status). The "young-at-hearts"
don't care whether they are living beyond their means; instead they
indulge in savvy money management and deal making.
* This generation also believes in networking
in a system where the old networks have been pulled down or are
no longer valid. This was effectively portrayed by the Bacardi Breezer
TVC.
* The current generation also accepts western experiences (cuisines,
fashion, recreation) with a certain degree of rigidity - without
compromising on traditional Indian norms.
* It tries hard to avoid culture conflict. India's level of absorption
of global trends versus confidence of culture shows it being placed
between the rigid countries (Vietnam, Malaysia) and the progressive
countries (Singapore, Hong Kong in China and
Taiwanese youth). This was amply demonstrated by the Pizza Hut's
masala pizza TVC. In fact, several western food joints in Delhi
switched over to chicken tikka within a month and deviated
away from their westernized offerings.
* This generation is a complex blend of modernism and neo-traditionalism.
A person wears a Versace designer outfit one day and then goes to
Vaishno Devi the next day.
* In fact, traditional values have been given a new meaning and
are being interpreted differently. For instance, patriotism today
is not about nationalism - it is something which instills a sense
of pride in being an Indian (Sabeer Bhatia
is a role model for this generation who believe that Indians can
do anything).
* There is an increased commitment towards nuclear families (although
joint families are breaking down) with males and females taking
equal responsibility in sharing all the household duties.
* The current generation is also adapting itself to the e-communities
syndrome with "cellular relationships" and "e-mail
or chat relationships". In fact, effective communication has
ensured that the cellular phone has been transformed
from a cold business tool to an agent of enjoyment. Consider the
popularity of the Samsung N620 "Ring Sing" TVC. The Nokia
8910 Titanium TVC could be considered as a metaphor for virtual
proximity.
* There is more openness and fewer inhibitions. Take for instance,
the success of a bold-themed film like Jism which hasn't
evoked any protests from the consumer activists.
* The new breed of consumers believes that life is no longer about
being a spectator. It seeks active enjoyment and bonding with brands.
* Advertising also used the element of "flirtation" with
Shahrukh Khan wooing Preity Zinta with the Hyundai Santro Zipplus
TVC.
* Clearly, advertising instilled a sense
of "the way you look is what you are" - ably demonstrated
by the Clinic All Clear TVC.
* But advertising in 2002 also impressed
the significance of "simple concerns being real concerns"
as demonstrated by the Fair & Lovely TVC.
Concept two: Savvy subsisters - emergence
of SEC C
The important phenomenon witnessed in 2002 was the emergence
of SEC C (socio-economic class) and its ability to challenge the
SEC AB groups. In fact, SEC C symbolizes "a dream world of
possibility rather than the real world of probability".
Bakshi showed a clip from Mira Nair's movie Monsoon Wedding
and its memorable character PK Dubey (brilliantly portrayed by Vijay
Raaz) to signal the emergence of SEC C. Dubey has an e-mail ID printed
on his visiting card but doesn't know how to pronounce the same;
whereas the maid servant who he is trying to woo is familiar with
the term!
Bakshi argued that the SEC C consumer in India
"mocks Maslow's
hierarchy"
* In terms of media exposure, SEC C is catching
up with SEC A and B. SEC C people are getting brand conscious and
fussier about brands. They have started dressing well and eating
out. They are acquiring white-collar paraphernalia.
* The number of bike owners and car owners
in SEC C has increased by over 500 per cent. Ditto for several other
categories which were considered to be the fiefdom of SEC AB.
* Images of the teasing fun-filled family
need not be associated with the SECA people but appeal to SEC C
as well. In fact, the Whirlpool (consumer durable major) family's
fast forward ice TVC has drawn a good response from SEC C.
* Ads directed at SEC A obtained better recall
amongst SEC C. Does this show that broadbasing of TVCs at multiple
audiences has become a challenge which ad agencies must take up?
* SEC C people seek more enjoyment and liberation
from everyday grit. The LML Freedom TVC captures this trend well
and also drew a good response.
* Familiar faces and universal spaces bring
aspirational brands closer to the SEC C target audience. For instance,
Anupam Kher's Close Up Lemon Gel toothpaste TVC could be a good
example of this trend.
* SEC C is also being seduced by charismatic
reality as shown in the Sunsilk shampoo hair TVC.
* SEC C also believes in the "buy now
pay later" syndrome. They have moved away from the "fear
to dream" complex.
* SEC C has started looking for more ways to "power the engine
of their aspiration".
Concept three: Excitement around consumerism
In 2002, the main challenges for ad agencies
was to create communication which appeals to different aspirations
of a segmented consumers and powers their insatiable demands. At
the same, the creatives had to stick to neo-conservatism. The key
aspect was customer retention at any cost. In fact, the BJP government
has coined a new phrase to the middle classes - namely the productive
classes.
The main characteristics of the advertising
that should propel a new wave of excitement around consumerism include
* From just 'mmm' to 'wow' - Center Shock chewing gum's local TVC
which cuts across all SECs.
* Excitement around adventure - the new global Landrover MUV ad
* Vicarious excitement - Monopoly's global ad revolving around a
sibling who doesn't feel guilty of grabbing money from her own father.
* Excitement of "out there attitude" - Levi Strauss flyweight
jeans' global TVC.
* Excitement of obsession
* Excitement beyond cricket - Nike's new TAG TVC.
There is a need to come up with new variants
(Pepsi blue could be a striking example) and discover connotations
of what constitutes typical Indian humour. There is also a need
for advertising to create mega spectacles - something which hasn't
been noticed in India (on screen as well as off screen) recently.
The writing is clearly on the wall for ad agency professionals!
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