| MUMBAI: It is finally out - the insurance
sector spent around Rs 1.8 billion on advertising in the previous
year.
The Indian ad fraternity is slightly disappointed as everyone had
considered the sector to be the next sunrise industry which would
expand the declining ad pie. Optimists made grossly inflated claims
about the ad spend of private insurance companies. But, conservatism
has been the name of the game for all the existing and new players
who launched their services - LIC, ICICI Prudential Life, Birla
Sun Life, Bajaj Allianz, ING Vysya, SBI Life, HDFC Standard Life,
Tata AIG amongst others.
Media analyst and former Carat Media Services India CEO Meenakshi
Madhvani says: "Insurance, which was heralded as the 'sun rise'
sector didn't really live upto expectations. People were talking
of spends in the region of Rs 5 billion. Even at that time, I predicted
that it would be in the region of Rs 2 billion and current statistics
indicate that the figure is slightly less than the Rs 2 billion
mark."
Star India senior VP - ad sales Monica Tata claims that the Insurance
sector is yet to bloom fully. She says that the ad spends of insurance
companies have been curtailed due to the fact that all the private
insurers have been very rigid in terms of adhering to the Irda (Insurance
Regulatory and Development Authority) guidelines in terms of creatives
and foreign exchange norms. In the case of several satellite channels,
another issue is related to the fact that payments have to be made
in dollars.
However, the fact of the matter is that the biggest domestic player
LIC (Life Insurance Corporation of India) upped its ad spend to
tackle competition and succeeded in forging way ahead. "LIC
has advertised in satellite channels as well as terrestrial channels.
LIC has to reach out to non-resident India policy holders as well
as its other corporate customers who are based abroad. However,
the key is to work within the parameters clearly defined by the
Irda," says Media Direction senior vice president PRP Nair
who has played a significant role developing communication and choosing
the right media vehicles for LIC.
Abhishek Bhatia of ICICI Prudential Life Insurance (which has sold
300,000 policies and crossed the Rs 5 billion premium mark) says:
"ICICI Prudential has advertised on several channels from the
Star TV bouquet, Zee Network and Sony. We have spent about Rs 50
million on TV advertising last year. There are no Irda restrictions
on insurance companies advertising on satellite channels. The ads
must be approved by our compliance function; and be in line with
Irda regulations."
A Birla Sun Life Insurance spokesperson also says that Irda norms
have affected spends to a certain extent. "Compliance is the
key. Despite this, we have focused on establishing the umbrella
brand through the medium of TV, print and below-the-line activities,"
adds the spokesperson.
What is interesting is the fact that insurance companies have realised
that TV can give them tremendous mileage. "With the geographical
expansion, TV became a viable medium and the corporate campaign
for ICICI Pru Life was run on TV, because the medium lends itself
well to an emotional type of films that strike a chord with the
audience. Product advertising, which needs to impart information,
was largely done through print and outdoor channels, as these are
appropriate for rational type of messages," says ICICI Pru
Life's Bhatia.
The advertising idea which was encapsulated in symbols of protection
from the initial print campaign, culminated in the corporate film
where sindhoor was used as an endearing and lasting symbol
of protection," adds Bhatia.
An earlier press release from ICICI Prudential Life Insurance states
that the campaign contributed extensively to raising brand awareness
of the company and was short-listed as one of the 12 most effective
campaigns for the year 2001 in the EFFIE awards. According to an
ORG MARG study, the ICICI Prudential brand name and advertising
had the highest recall amongst all private players, and was only
marginally behind LIC.
"When ICICI Prudential Life Insurance first began operations,
the task was to present the visiting card of the company to the
public at large and build credibility and stature and to give the
consumer the confidence that 'here was a company that could be trusted
to invest funds with'. This required a corporate campaign, which
started with advertising to establish the brand, build awareness
and give the brand a larger than life image. Lowe (Lintas) has been
the creative advertising agency for ICICI Prudential Life since
the beginning and we have stuck to the strategy," says a Lowe
spokesperson.
It looks as if the ad spend will definitely rise but not phenomenally.
Most of the new players have finished the introduction phase; and
are now making a bid to eat into the share of LIC as well as expand
the market with new products. Experts say that the spend will increase
when pension products, group insurance products and health insurance
products are launched. Also, the non-life players haven't really
made a big hue and cry as yet.
Madhvani says: "LIC reacted brilliantly and put its act together
quickly. The market actually expanded and the increased "noise"
created by the private players benefited LIC. One must remember
that ad spends decrease in the case of a market expansion scenario
and increase when one has to grab the share of other competitors."
Interesting battle seems to be on the cards but it is difficult
to say whether the ad industry benefit in terms of increased spends.
Lets wait and watch.
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