43% data service users unhappy with telecom operators: survey


KOLKATA: The recently concluded spectrum auction for the telecom industry saw 19 days of fierce bidding and telecom companies competing for spectrum to strengthen mobile data services. However a community poll conducted by a social networking platform LocalCircles, revealed that around 43 per cent of phone users in India are dissatisfied with the quality of data services while another 43 per cent have rated it as average.

According to the study, around 53 per cent of the surveyed people said the quality of network coverage was average, while 27 per cent expressed discontent with the coverage.

Another 53 per cent felt that the tariffs charged by the operators were expensive, while 38 per cent voted it as a ?value for money? proposition.

Of the people surveyed, 53 per cent put faith on the accuracy of data billing and other services charged by the operators, while 32 per cent did not vote in its favour.

?Immediate efforts are needed by the telecom regulators and the operators to improve the voice and data service quality by reducing call drops, improving coverage and quality,? LocalCircles said.

As per the study, a whopping 77 per cent of respondents said the central government and telecom regulatory authorities have ?not done enough? to address issues faced by consumers and another 77 per cent said they want operators to bill them based on usage and the services opted for instead of generalised packages.

?Net neutrality is something that a majority of citizens support and want the telecom regulator to ensure consumer interest is protected at all costs,? it added.

The company also said that the telecom regulatory body?s regulations are ?loose? and the Department of Telecom?s monitoring of compliance on licensing requirements are falling short of expectations.

The survey was conducted across India with 20,000 citizens responding to six poll questions followed by a ?detailed structured discussion.?

Latest Reads


After the stunning success of Aranyadeb, ZEE5, India’s #2 OTT platform has announced the launch of a ZEE5 Bengali Original and the first Bengali web series on the platform titled ‘Kaali’.

iWorld Over The Top Services
Narcos: Mexico team meets Bollywood sweetheart Alia Bhatt and director Shakun Batra

The Narcos: Mexico team - Actors Michael Peña and Diego Luna along with showrunner Eric Newman - met actor Alia Bhatt and director Shakun Batra for a first of its kind panel discussion ahead of the release of the latest season of the series.

iWorld Over The Top Services
Twitter India launches #PowerOf18 initiative for youth civic engagement

Voting rights emerged as the top response when asked what people would consider the power of turning 18 years old, according to a new survey from Twitter India.

iWorld Social Media
Narcos: Mexico comes to India

Michael Peña and Diego Luna, starring in the Netflix Original series ‘Narcos: Mexico’, along with showrunner Eric Newman, landed in Mumbai on Saturday night and have been busy exploring the maximum city!

iWorld Over The Top Services
Facebook clones TikTok; launches Lasso app

Facebook, without making any noise, has released an app called Lasso that lets users create short videos in a bid to compete with TikTok which is the 15 second video app that recently merged with Musical.ly.  

iWorld Social Media
OTT conversations to take centre stage at Vidnet 2018

Indians have now warmed up to over-the-top media services making them even mainstream at times. In the last couple of years, the OTT industry has witnessed rapid growth thanks to several factors like cheaper data and affordable smartphones. Many new players are experimenting in this area leading to...

iWorld Over The Top Services
Netflix has no plans to introduce cheaper offerings in India

MUMBAI: Denying market buzz about Netflix’s plan to introduce cheaper subscription plans in India, the streaming video giant’s CEO Reed Hastings said that an executive’s comments suggesting otherwise had been “misunderstood.”

iWorld Over The Top Services
Shruti Haasan Debuts as Chat Show Host on Viu’s “Viu Hello Sago”

Leading OTT video service Viu is set to entertain its Tamil audience with the launch of another celebrity chat show, this one titled “Viu Hello Sago

iWorld Over The Top Services
ZEE5 partners Paytm to offer 50% cashback on subscription

Zee Entertainment Enterprises Ltd's (ZEEL) digital venture ZEE5 is attracting consumers with its latest tie-up with Paytm for a cashback deal on subscription.

iWorld Over The Top Services

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories