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| Indiantelevision.com's
interview with The Walt Disney Company (India) Pvt Ltd managing director
Rajat Jain |
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'This
market is growing at 25-30%. It's a good time for kids' business
at large'
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| Posted
on 30 August 2005 |
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It's
been eight months since The Walt
Disney Company set up shop in India and unleashed the magical
world of the much adored Mickey and his gang of toons to kids here.
The
aim was to clearly make 'Disney' the leading entertainment brand
in India in the next five - 10 years. The key objective of the company
was outlined as "market development" by spearheading market
entry via television. Enter Disney Channel and the Toon Disney channel
in December 2004. Other areas that were identified were - retail,
films, mobile and internet and separate divisions were set up for
the same.
But
clearly the lynchpin of Disney in India is its television business
and the next couple of years will see the company gearing up to
establish itself as the new benchmark for kids marketing and kid-appropriate
family entertainment.
In
his first full-fledge interview to the media since taking the helm
as managing director of The Walt Disney Company (India) Pvt. Ltd.,
Rajat Jain speaks to Indiantelevision.com's
Hetal Adesara about
the company's plans in India, his mandate and more...
Excerpts:
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It's been eight months since the two Disney channels launched in
India. What does the report card say?
The
report card is pretty good. Our television business is picking up.
The two channels have been through the initial phase of seeding
and building up, coupled with the fact that our distribution is
expanding every week. India
is not an easy distribution market given the fact that there are
so many channels and cable space is limited. So it's obviously a
market, which is crowded and hence it's taking more time. But in
terms of overall ratings or GRPs or channel share, the channels
are actually picking up.
Toon
Disney is currently not in Hindi but it is still doing pretty well.
The channel is going all Hindi from 1 September. We are quite happy
with the overall performance of the channels both on the distribution
front (it is now available in close to 22 - 23 million homes) and
in terms of ratings too where we expected it to be in a span of
six - eight months.
In
terms of audiences, we are getting the kind of audiences that we
were looking at, that is, not just 4 - 14 years but kids and family.
One of the unique propositions of Disney is that it is not just
a kid's brand. It is kids and family inclusive. With our movie blocks
we are able to get a much wider appeal and audience. So the youth
and parents' skews are quite positive in that sense and it gives
us the opportunity to expand the advertiser base. The important
point is that The Disney Channel is ahead of leading movie channels
in the evening among the core target group that we look at.
So
to sum it all, this is what the report card says -- In terms of
ad sales we have 66+ brands on the channels. In terms of distribution,
we are available in over 22 million homes. In terms of ratings we
are clearly reaching there. In terms of brand and connect to the
audience, research will show that the existing brand equity of Disney
as a brand is certainly getting stronger with the launch of the
channels in India.
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The
hitch that the channels came across was in the area of distribution
and hence visibility was low in its early days here. To what extent
has that problem been solved? What are the measures that have been
taken to ensure maximum visibility?
Like I said earlier, the distribution growth today is not such
that you will get 100 per cent distribution in the first week itself.
It takes five-10 months for the same. There are cases when even
after 10 years the channels don't have even 80 per cent distribution
and I'm talking about leaders. So it is important to have a reasonable
amount of distribution before you start going out to mass market
in terms of visibility.
Now
to specifically answer your question, visibility means what you're
seeing and what is available. We have made our presence felt in
the outdoor mode more than anything else. As far as the basic platform
of television is concerned, we have had constant visibility on Star
Plus (where we have a one hour Disney block) and on our two channels.
We have used a reasonable amount of marketing dollar behind creating
visibility at the appropriate time as and when the distribution
has been picking up and for the appropriate properties that have
a connect with the TG.
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Disney
is looking at consolidating its TV channel business in India before
diversifying into other segments of media and entertainment. What
is the time line you have given yourself for the consolidation to
take place?
Consolidation
happens only after 10 years of being in a particular market. We
have just launched TV and clearly it is our focus and driver for
our business. There are other divisions too - Consumer Products
and the Mobile and Wireless business, where you can get Disney ring
tones, wallpapers and games from Indiagames. Add to that apparel,
shoes, books publishing and so on.
Then
we have our distributor in Columbia TriStar - Sony, which distributes
all our movies. So all the businesses are there but in the overall
context, television clearly is the biggest and it is also a driver.
With television you have your platform and once you have the platform,
you can use it to drive other lines of businesses. So given the
fact that we are eight-nine months old in India, we still have a
long way to go.
Today
70 per cent of the entertainment market comprises television in
India. So it's not surprising that for us, television will be the
driver. And even in TV, we are currently just looking at The Disney
Channel and Toon Disney, which is really a small part of our portfolio
that comprises a significant number of big brands, businesses and
opportunities that could exist for the Walt Disney Company in India
in the next 10 - 15 years.
One
of the important aspects of my role is to try and see which of these
opportunities can be logically brought into India, but ones that
makes sense towards building the Disney brand and the Walt Disney
Company into making it a leader in the kids and family entertainment
business.
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Speaking
about the Disney Consumer Products division, you'll were planning
to have Disney Corners at select retail outlets throughout the country
from which licensed merchandise would be sold. Has that happened?
There is enough Disney presence in several stores in India.
We have 55 licensees/partners around the country, some of them being
- Cadburys, Archies, Shoppers Stop, Lifestyle etc. In the retail
space, there are some Disney Corners; some of them are Disney shop
in shop. This was more active in the pre-television period. The
impact of the TV business on the consumer products business is yet
to be seen. All the investment that is being put on the Disney brand
in the last six months has been on the Disney Channel.
Now
we are pushing Princess, which is one of the biggest girl
franchisee that Disney has and just recently the accessories related
to the property have sold out like hot cakes. The impact of the
television platform, advertising and channel support on consumer
products is now beginning to be felt.
In
the Indian market, which is quite different from China or US markets
that have relatively more entrenched Disney brand in people's minds,
we are in a state where we are creating history and building a brand
from the ground up in a pristine way.
The
impact of television is already beginning to show on our other divisions.
We will continue to focus on building TV, so that it becomes a stronger
and stronger platform to help publishing, shoes, apparel, toys,
telecom and wireless, mobile, broadband, films and what have you.
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How
integral are movies for a kids' channel?
I
think they are relatively less important. We have movies on the
weekends; typically we have one movie a day in the evening prime
time. Our bigger focus is on series, whether it is Kim Possible,
That's So Raven, Jo-Jo's Circus or Lizzie McGuire.
For
us movies are important because it brings in the larger family but
the backbone of our channel is not movies.
They
are a great property and spike as also great destination drivers
but I think on a continuous basis, movies are not habit forming.
That has to come from series. Yes, clearly movies help sometimes
to drive audiences to that habit.
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'The
moment you go from English to Hindi suddenly the appeal of
the channel goes from 5 million to 25 million homes'
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Are there any new properties that are lined up on either of the
channels later this year?
There
are lots lined up on Toon Disney as well as Disney Channel and that
will be significantly pushed with new activities. Clearly the biggest
activity you will see on Toon Disney will be the conversion to Hindi.
The moment you go from English to Hindi suddenly the appeal of the
channel goes from five million to 25 million homes since 65-70 per
cent of the country understands Hindi than English. That's going
to give Toon Disney a huge boost.
The
Disney Channel in the season time is going to see movie festivals,
big events, couple of new show launches, some local original programming,
which we will be acquiring apart from beginning to make some of
that. You will see all of that over the next three to six months.
The direction that we are moving towards is to bring in more and
more localization, whether it is language dubbing or acquiring local
products made in India or producing live action shows here.
The
purpose of localization is to bring in relevance, connect and understanding
in the local market and the target audience. Our priority is clearly
to make live action original programming. We
are in talks with a lot of production houses. However, I can't name
any of them as yet.
Strategically,
we are talking to people who we believe can make Disney quality,
are able to treasure the Disney values of fun, story-telling and
community.
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So
are you saying that localisation is the way forward for kids' channels?
What I'm saying is that localisation is the key for everything.
It's not about localisation for kids' channels only. The Indian
market and our culture is very strongly independent and unique.
We have our own identity and our own set of languages. And hence
you have to find the best mix of local versus global. From Kellogg's
to McDonalds everyone has gone down the path of localisation some
way or the other. You can't not take into account the local sentiments.
Large
global MNCs have accepted the fact that it is not the overall "one
size fits all" strategy anymore but you have to make different
products for different markets.
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Since the main revenue source for the kids' genre will remain advertising,
have there been any studies done on how fast the market is expanding?
How big is the overall kids' advertising pie of television today
and what growth rates are we looking at?
I don't think I have seen any formal study. This is simple maths.
The total advertising market may be growing by 10 per cent or so.
The entire industry is growing by 18 per cent (including subscription
revenues, which are growing much faster). If you take only the advertising
revenues of the entire industry, kids' genre is definitely growing
much faster simply because in the last one year, many new channels
that have come up and I don't think anyone is going down.
This
market is essentially in a positive phase of growth. Only about
10 per cent of kids used to watch kids' channels when there was
little choice in the market. But now that you have more quality
choices and options, kids' viewing of kids channels has increased.
It has gone up from 10 per cent in December last year to 17 per
cent at present and that's a significant jump.
Till
last year beginning it was only Cartoon Network and then the rest
came in slowly - Pogo, Nick, Animax, Hungama and the two Disney
channels. As
a result, the whole basket of kids viewing has grown.
All
these channels are investing money in the brand. Hungama TV has
made a lot of investments and because of the competition hotting
up, Cartoon Network and Pogo have also made substantial marketing
investments. So a lot of hoardings are now on kids channels, which
was not the case last year.
It's
quite natural that when you start investing in the category, the
category grows because there is more visibility, action, schemes
and more programming alternatives. That gives it a fillip for it
to grow faster. According to me this market is definitely growing
at 25 - 30 per cent. It's a good time for kids' business at large.
I don't
have research on the kids advertising market but when you add the
ad sales of all the kids' channels, the total is still not Rs 1
billion, it is far smaller. The total size of the pie is roughly
Rs 45 billion. There is a lot of scope to increase the kids' pie
to touch a figure of at least Rs 2 billion. It may mean a 100 per
cent growth for kids' channels but it is still a small share of
the total ad pie. So given the fact that it is small, it has a huge
potential provided you give the right product, marketing and you
are able to get parental trust and advocacy, which is what Disney's
cornerstone is.
What's
happening these days is that kids are getting older younger and
hence the research that is available is on kids' behaviour as opposed
to kids' advertising. Kids have more and more influence on the purchase
decision making power over parents today, which is where advertising
come in. As a result of which, insurance companies, automobiles,
financial services, mobile handsets, telecom
virtually every
segment is advertising on kids' channels. It's not just ketchups,
jams and candy brands anymore. As
a result of this, the Rs 1 billion figure is also going to grow
as more categories are willing to advertise on kids' channels.
With
more channels coming in, there will be more inventory, options and
competition for advertisers. The net result of this will be that
the kids' market will grow. Somewhat similar to what happened in
the telecom sector and the news channels genre. The latter has grown
by 300 per cent, but we aren't even talking of that - we're looking
at a 50 - 60 per cent growth.
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What is the advertisers' profile like on the two Disney channels?
We have traditional as well as non-traditional advertisers on
both our channels. Some of the brands that advertise with us are
Maggie Noodles, Dabur Real Juice, Parle G, Britannia, Pepsodent,
Cadbury, Rasna Juc Up, Clinic All Clear, Harvest Gold, Amity Business
School, Prakash Snacks, Archies and Doy Soaps to name a few.
When
we launched, eight brands advertised with us, now we have 66.
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'One
of the important aspects of my role is to try and see which
of Disney's brands and business opportunities can be logically
brought into India in the next decade'
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With UTV slated to launch another two kids channels soon, do you
think there is space for more in a market like India?
Well, it's good that there are more kids' channels coming up.
In UK, there are more than 20 kids' channels. I think in India,
we can sustain 10 such channels but it's a matter of getting the
right product and the right business models. For channels to sustain,
one of the things that have to change for us over time is that the
broadcasters start getting the appropriate share of subscription
revenues, which we don't get.
For
niche channels to sustain, they will have to pitch themselves on
a specific segment. When that happens, ad sales revenues will over
time become less important because it will become more difficult
to get that pie. But what you should get is that 'x' per cent of
the total subscription revenue that is generated, which today you
don't get because you don't know who's watching your channel and
how many are watching. There is this constant debate around viewership
versus declaration versus under declaration etc
I think addressability
has to happen with new platforms and appropriate addressability
coming in the next three-five years.
If
you provide the right content, it is possible to get the right share
of revenue of that segment of the population as opposed to just
advertisers. The total of that revenue is about $1 billion and the
broadcasters get about 10 - 15 per cent of that. Whereas, the global
average is about 50 per cent or maybe more.
DTH
is going to come up in a big way and that platform is fully addressable.
So once that happens, there will be pressure on the cable systems
to either improve and become addressable or lose to DTH. Then IP
Broadband TV is waiting to enter at some stage when the technology
is well figured and one can reach the last mile. That too is fully
addressable. Like, in kids' channels, more channels will improve
the overall quality, similarly in the distribution market, more
choice of reaching your favourite programming, you have to improve
the quality.
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Is Disney planning to launch the Playhouse Disney channel in India?
Playhouse Disney is a great brand and is currently seen as a
block on the Disney Channel and is one of the highest rating blocks
on the channel.
Why
does it have to be a channel? It is doing very well as a block.
Around the world in many countries it exists as a separate channel
but in the US it airs as a block on the Disney Channel. It's a matter
of saying how viable is the business in the market. If Playhouse
Disney channel is launched in India, it would be targeted at pre-school
kids and mothers between the ages of 25 - 34. That's a small segment
and they will be willing to pay more because they are getting quality
product. But by them willing to pay more, broadcasters don't get
any incremental share of that revenue.
We
have just two channels as of now but there are several other channels
in the Disney portfolio that can come into India. They are unique
channels and hence the business plan and the viability depends a
lot on the addressability of the system.
Playhouse
Disney surely has the opportunity to become a channel at some stage
but at the right time when the market is ready and we are convinced
that we can make a business out of it.
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Cartoon Network is a clear leader in the kids' space. How long do
you think it will take Disney to inch closer to it?
If you talk about inching closer, we are inching closer to them
every day because we are growing. I don't know how long it will
take us to cross them.
Our
clear mission is to make Disney a clear leading entertainment brand
in India. And Cartoon Network remember is primarily television business.
We are in multiple businesses and for us our big businesses are
studio entertainment, parks and resorts, consumer products and media.
Media networks has radio, television, Internet etc. The television
business contributes to around 25 per cent of the company's total
revenues. We don't really say that Cartoon Network is our only competition.
There is a large spectrum of players out there in the market.
Our
mission is not to beat Cartoon Network. We are the world's fifth
largest brand and the biggest kids and family entertainment company
in the world. Whether it takes us three, five or 10 years to reach
the top only time will tell because a lot depends on how the market
changes and regulations move.
Our
business here is very integrated and we are driving the Disney brand
with various businesses under it - television, consumer products,
Internet, publishing, digital media, broadband and theme parks and
resorts (which is far away).
Essentially
with this whole mix, we should be leaders in the kids business.
Cartoon Network has a 10 year lead advantage over us. They are hugely
distributed and have had a monopolistic presence so I'm sure they
have the numbers. We are quite satisfied with the way we are seeing
our growth curve. And this is not yet having hit the season and
also the Hindi language. It's not so easy to displace leaders and
to be fair it is going to take a few years to reach there. We will
make our efforts and it's not only about being number one in terms
of the ratings but you should be number one in the hearts and minds
of children and parents.
For
the Walt Disney Company, India is clearly a focus market and is
the cornerstone for our international expansion.
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'For
the Walt Disney Company, India is clearly a focus market and
is the cornerstone for our international expansion'
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With
the latest addition of Tushar Shah as director marketing, that about
completes the A-List team at Disney India. Is that correct?
By and large yes. Nachiket Pantvaidya (programming), Sunil Shahani
(finance), Tushar Shah (marketing), Sanjay Reddy (ad sales), Shantanu
Nalavadi (business development), Amit Malhotra (BVITV), Amitabh
Srivastava (distribution) and Subhasis Mishra (HR) complete the
television side of the business, which is very much in place now.
Of course I have the other divisions of the business, which are
headed by the respective heads.
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Why
do you think kids' channels are resorting to star power to lure
its audiences? Any plans of roping in actors for endorsements in
the near future?
I think we will do anything that is relevant and in line with
the Disney brand principles. We have some fairly stringent ways
of looking at things. Having said that, there is no reason you cannot
have a brand ambassador. We have multiple levels of the brand and
hence the architecture is not straight forward so whether there
is a role for a brand ambassador in our company, is yet to be seen.
For
us to say that someone is a Disney brand ambassador is a big thing.
He has to embody all our principles and it's not easy. To be honest
our biggest brand ambassador is Mickey Mouse.
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'Our
biggest brand ambassador is Mickey Mouse'
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What
is the Walt Disney Television International (India)'s agenda going
to be for the next six months or so? Will there be a focus on something
particular?
In the coming six months our agenda is to clearly ensure that
our creative processes are vibrant and that our programming meets
the Indian consumer's tastes and preferences.
The
second priority is empowerment of kids' viewers that interact with
us. That is really important to us and is a part of our brand architecture.
Finally,
it will be to focus on some of the new aspects of our business,
which is the growth of the consumer products and newer digital technology
driven business - Internet, wireless etc. That is a very dynamic
market is ever changing and clearly there will be opportunities
in that space for us in the next six - twelve months.
We
will be getting the team and expertise in place so that we have
a reasonable play in the lines of business which are likely to be
driven by television. Our agenda will be to make sure that the rest
of the system is geared to respond to the positive swing that the
television business can create for the rest of the business. That's
a priority for us.
Till
now television has been the focus for us but the other non-TV businesses
are also important.
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So
have theme parks taken a back seat? When Eisner and Iger had come
to India earlier this year, there was much speculation then around
the same.
Theme parks weren't on our agenda at all. There were a lot of
talks and they will continue. Our priority is television not to
say that things are impossible. We will continue to evaluate opportunities.
Our current focus is Hong Kong Disney Land, which is due to open
in two weeks' time. So all eyes will be there and it will be the
closest Disney Land to India. And India will be in the catchments
area of the Hong Kong Disney Land's marketing.
As
far as India is concerned, it is too distant for us to even think
of a Disney Land at this stage. We want to focus on the immediate
business objectives in the next couple of years.
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