| MUMBAI:
DTH operators will not be able to charge any fee for visits or repair and maintenance
work of the consumer premises equipment during the warranty period in cases where
there have been outright purchases. The
service providers also can't change the composition of their subscription packages
during the first six months of enrolment or the validity period of a prepaid subscription
package (whichever is longer), a Trai regulation on the quality of service (QoS)
for DTH said today. If
there is any alteration, DTH operators will have to proportionately reduce the
subscription charges for a package from which any channel is removed. They could
also replace the channel with a channel of the same genre and language.
DTH service
providers have the option of selecting a channel of the same genre and language
which has become unavailable on the DTH platform. Subscribers
will, however, have the option of choosing the package with reduced charges or
the package with the replaced channel. In
its latest amendment to the QoS regulations, Trai has asked the operators to give
a prior notice of 15 days before changing the composition of any subscription
package. Further,
DTH operators will have to entertain requests of DTH subscribers for suspension
of services. But the suspension period should not exceed three months and not
comprise part of a calendar month. In
the wake of a rapidly growing DTH industry, Trai felt the need to amend the 2007
DTH Broadcasting Services (Standards of Quality of Service and Redressal of Grievances)
Regulations. Also
Read: Trai
for debate on DTH tariff regulation | 
