Technology

Yankee Group survey reveals barriers to the adoption of mobile value-added services

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MUMBAI: The Boston-headquartered global market research firm Yankee Group has announced the results of its 2006 European Mobile Multimedia Survey, an examination of European mobile multimedia trends providing valuable insight into current consumer behavior.

Some of the major highlights include:

-- User demand for mobile TV is modest. Only 11 per cent of respondents said they are very interested in the service. Once confronted with the reality of how much the TV service is likely to cost (i.e., EUR 15 or US $19 per month), 85 per cent of respondents said they are less interested in the service.

-- Full-track music downloads continue to dominate the headlines, while in reality user interest remains low. Only 5% of respondents are prepared to pay more than a 20% premium for full-track downloads. However, the typical premium today is 100%. Alternative music-related services are more interesting to the user and more likely to generate revenue in the short term.

-- The industry must do more to convince users that browsing and downloading is safe and affordable. Almost 40% of respondents said fears over price dissuade them from downloading more ringtones.

However, mobile operators are overcoming the technical barriers to delivering many of their services. Picture messaging--which in the past was dogged by unreliability and poor ease-of-use--seems to have solved those problems. Respondents' main barriers to using picture messaging are the price and they do not see any need to send pictures, states an official release.

"The survey results illustrate that mobile operators have some pretty substantial barriers to overcome to drive growth in value-added services," says Yankee Group Wireless/Mobile Europe senior analyst Matt Hatton. "Operators are pinning their hopes on advanced applications such as music and TV to drive revenue growth, but they still have a lot of technical, pricing and marketing issues to overcome to drive adoption. They'll get there, but maybe not through the services they think."

This survey enables service providers, device manufacturers, content providers and infrastructure vendors to understand the status of mobile multimedia services in Europe today, and to identify the barriers limiting consumer adoption. It analyses customer opinions about current and forthcoming services such as mobile music (including ringtones, ringback tones and full-track downloads), video/TV, gaming, video telephony, MMS and mobile browsing, adds the release.

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