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MUMBAI: UK pubcaster The BBC says that the consumer trial of the BBC's Integrated
Media Player (iMP) in the UK reveals that television over the internet could revolutionise
broadcasting. Research indicates that it increased the viewing of
BBC programmes, extended peak-time and built loyalty. BBC director of new media
and technology Ashley Highfield revealed key findings from the consumer trial
research of iMP in a keynote speech at Milia, the audiovisual and digital content
market. During the trial, iMP offered downloadable BBC television
and radio programmes on a catch-up basis via the PC to a closed panel of 5,000
people for four months between November 2005 and February 2006. Highfield says:
"This research gives us the first glimpse into viewing behaviour in the on-demand
future. It provides the first significant clues as to how TV programmes over the
internet could revolutionise broadcasting, and prompt a wider, cultural shift
in television consumption." The panel consistently watched
on an average two programmes a week via iMP during the period of the trial, the
equivalent of an hour's viewing per week, despite a limited range of content.
"This is equivalent to six per cent of a typical household's BBC viewing
in a week. Consumption was consistent over the period of the trial, and the iMP
appealed equally to men and women." While the main reason
for usage was to catch up on favourite programmes, iMP also introduced users to
new titles and, in doing so, unlocked the 'long-tail effect.' "Niche programmes
that would have struggled in a mainstream linear schedule performed consistently
well throughout the period of the trial. "While the top five
programmes accounted for a quarter of all the viewing, some niche programming
performed disproportionately well. The Amazon 'long-tail effect' seen in
the publishing and music industries indicates that there is significant
value in a broadcaster's archive" he adds. Research showed
that most viewing took place between 10.00 and 11.00pm, thus potentially extending
peak time usage for an hour after the traditional linear peak time of 7.00 to
10.00pm. "This apparent shift in television consumption is consistent with
the results of early video-on-demand trials with NTL and Telewest," added
Highfield. The results of the research into iMP will underpin the
development of the proposed MyBBCPlayer, which "aims to put the audience
in the driving seat" by offering users live streamed television and radio
as well as a downloadable seven-day catch-up service of TVand radio programmes.
The launch of MyBBCPlayer will be subject to the necessary public
value test and approvals as outlined in the Government's White Paper on the BBC
Charter. The BBC says that iMP received a good positive response.
74 per cent of respondents said that they would recommend it to a friend. The
key benefits were that it offered genuine flexibility (to watch and to listen
to programmes when they wanted), greater control and genuine, added value iMP
was perceived primarily as a TV service: 92% claimed that they used it most to
watch television programmes rather than to listen to radio. This is explained
by the established success of Radio Player which leads the charge in the BBC's
on demand offerings, recording over 10 million requests for radio programmes on
demand per month (11 million in January) The total number of TV downloads during
the trial was 150,000, and the total number of viewings and listenings was 70,000
The most popular reason for using the iMP was when a favourite programme
had been missed and to watch a programme at a more convenient time. 77 per cent
of the respondents used it to watch a favourite programme that they had missed,
while 64% used it to watch or listen to a programme at a more convenient time;
and 32% used it to watch a programme they had never heard of . Throughout
the trial there was continuous interest in all programmes: more than 85% of titles
available were downloaded, with comedy, drama and documentaries being the most
popular genres. Programmes from the BBC's digital channels performed well during
the trial BBC THREE programmes were nearly as popular as those on BBC TWO
and BBC 7 programmes performed as well as those on BBC Radio 1 and BBC Radio 2
The top five TV titles watched by the 5,000 triallists represented a quarter
of all iMP TV viewing. The most popular TV programmes (with the total number of
viewings) were EastEnders, Little Britain, Two Pints Of Lager
And A Packet Of Crisps, Bleak House and Top Gear. The
average number of TV downloads per active user per month was 13, and the average
number of requests-to-view per active user per month was eight. The average number
of radio downloads per active user per month was six, and the average number of
requests-to-listen per active user per month was three. The majority of
iMP usage (66 per cent) was for an hour or less at a time; usage mainly took place
in the study and living room. 70 per cent of the respondents claimed that one
of the reasons for their failure to watch was tied to the seven-day viewing limit.
27% said that the download speed could be improved; 78 per cent of panellists,
however, said that they would not compromise on screen size or picture quality
for quicker downloads. 76 per cent said that it was important to be able
to view iMP via the television screen, and roughly 30 per cent of panellists said
that portability was important (particularly for radio). 94 per cent said that
increasing the number of programme titles would improve the iMP. The
BBC says that the original challenge was to produce a robust media-on-demand internet-based
application which offered an entire television and radio schedule on a catch-up,
rolling basis. The technical trial of iMP won the RTS Technical Innovation Award
and was nominated for an Interactive Bafta. iMP was created and
developed by the BBC's New Media & Technology Division in partnership with
Siemens, Red Bee Media, Kontiki and Miscrosoft, and Internet Service Providers
AOL, Wanadoo, NTL, Tiscali, Telewest and Bulldog. Siemens, as lead
consultant on the project, were service architects responsible for the delivery
of the whole service and for delivery of the Digital Rights Management download
system. Siemens managed sub-contractors Red Bee Media and Kontiki; Red Bee Media
were responsible for ingesting, encoding and playing out BBC TV content in the
Broadcast Centre (and, through their partnership with Autonomy, they were able
to provide a search and recommendation facility). Red Bee also
provided the metadata that drove the Electronic Programme Guide, enabling the
user to search content and book downloads. Kontiki developed the peer-to-peer
technology and back-end infrastructure. The iMP trial panel of
5,000 people represented the full range of all demographics within the UK. Research
data was weighted towards the broadband universe, taking into account age, gender
and availability of multi-channel TV. |