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During the quarter, the number of households subscribing to Sky+
passed the milestone of one million. Sky+ continues to drive new
customer additions as well as providing an upgrade path for existing
customers, with 32 per cent of new Sky+ customers in the quarter
being new to Sky. The total number of Sky+ households increased
by 139,000 during the quarter to 1,027,000, reaching 13 per cent
penetration of total DTH
subscribers.
The total number of Multiroom households also continued to grow
strongly, increasing
by 103,000 in the quarter to 748,000, to reach a 10 per cent penetration
of total DTH subscribers. The number of Multiroom households has
more than doubled within the last twelve months. Annualised average
revenue per DTH subscriber (ARPU) increased by £1 on the previous
quarter to £385. This resulted from an increased volume of
Multiroom subscriptions and a one month uplift from the changes
in UK and Ireland retail pricing, which became effective on 1 September
2005, partially offset by fewer pay-per-view sports events than
in the previous quarter. The full benefit of the revised pricing
structure is expected to be recognised in the second quarter.
DTH churn for the quarter (annualised) was 11.7 per cent, up from
10.5 per cent in the previous
quarter. The increase in churn was the result of a challenging economic
and competitive climate and the price rise of between £1.50
and £3 per month for most customers that took effect within
the quarter. The impact of the price rise is estimated to have increased
churn by at least half a percentage point. Management of churn will
remain a key focus during the remainder of the financial year and,
whilst the Group’s
goal for churn remains around 10 per cent, the average churn rate
for the year to 30 June
2006 is currently expected to be around 11 per cent.
On 1 September 2005, the group’s Customer Relationship Management
(CRM) systems went live for new customers with the transition for
existing customers expected to be completed in the first half of
2006. These systems are expected to offer many benefits which will
support the continued growth and future
success of the business.
On 31 October 2005, the group had announced that Vodafone UK would
be the launch network partner for Sky Mobile TV. The service, which
launched on Vodafone’s 3G network on 1 November 2005 currently includes
19 mobile channels and is anticipated to be made available on other
mobile networks in calendar year 2006. During the quarter, the group
continued to develop the Sky by broadband and Sky by mobile applications,
which are scheduled to launch later this year as a bonus service
to qualifying DTH satellite customers.
Sky by mobile will offer customers a range of
news, sports and entertainment content in text and video as well
as the opportunity to
trade up to Sky Mobile TV. The group’s commitment to invest in on-screen
programming continued during the quarter. On 13 September 2005,
Sky announced that it had been awarded a new three year agreement
to broadcast the Uefa Champions League for the 2006/07 to 2008/09
football seasons. Sky Sports also secured live and exclusive rights
to the ‘Louis Vuitton Cup’, in the lead up to sailing’s America’s
Cup, and the America’s Cup, which will be
held in 2007; ‘Hicksteads Royal International Horse Show’ and ‘The
Horse of the Year
Show’ from 2005 to 2007 in its coverage of equestrian events; and
exclusive live
coverage of the new A1 Grand Prix series which started on 25 September
2005.
Sky News built upon a strong performance in the quarter, achieving
its highest share of
viewing in multi-channel homes in over two years, with the unveiling
of its new on-air
look and schedule when it began broadcasting from its recently completed
state-ofthe-
art studio complex on 24 October 2005. With a new line-up of dedicated
shows and a continued focus on innovative coverage, the news channel
will seek to raise the standard even further to ensure that it continues
to be the first
destination for breaking news in the UK.
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