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Hinduja TMT bags US BPO contract

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MUMBAI: Hinduja TMT (HTMT) has picked up a business process outsourcing (BPO) contract from a US health insurance company.

 

The contract will initially run for a period of three years and will involve both transactions processing as well as client contact center work in the area of health care.

Speaking to indiantelevision.com, HTMT senior VP Arun Kumar said that while "the training and pilot project started on 12 January, the commercial processing would take off within a month." This is the second health insurance BPO contract that HTMT has bagged from the US. "Both clients are Fortune 200 companies," Kumar added.



HTMT has employed 80 people as transaction processors for 3 modules of the training and pilot project. The company is expecting to further add 600 transaction processors to the work force based on its experience with the existing healthcare insurance BPO client.



HTMT vice chairman Solomon Raj was quoted in a company statement saying, "Our existing domain expertise coupled with realization of high quality performance metrics in the health insurance sector was a major factor that made HTMT the preferred vendor of choice."



The company is in the process of setting up a high-end call center employing medical doctors, states the release. HTMT has taken on lease premises admeasuring 80,000 sq. ft. for building 1400 seat capacity at Bangalore to meet the expanding requirements of its customers including those of the new client. This is in addition to the existing capacity of 1050 seat 52,000 square feet offshore development centre 'HTMT House' at Bangalore, which is now fully occupied.



HTMT has won a number of accolades in the recent past. It was recently voted as the second best employee friendly company in the Dataquest-IDC BPO Employee Satisfaction Survey. The first position had gone to the first name of India off-shoring, GE Capital. It was also rated the second largest in the insurance claim processing business by the Business World magazine in terms of number of processors. Deloitte Touche Tohmatsu Asia Pacific Technology Fast 500 Program 2003 has recognized HTMT as one of Asia Pacific's leading technology companies in the year 2003.

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